Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,334 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy access and quick response to calls, informative and helpful.”

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Posted 3 years ago

“Never had any problems”

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Posted 3 years ago

“Good pricing; easy to deal with any issues quickly; everything online so accessible whenever you need it.”

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Posted 3 years ago

“Sensible pricing, pleasant service. Hopefully I will never need to make a claim but should that arise hopefully the level of service will be the same.”

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Posted 3 years ago

“Easy to renew, monthly text reassure payment is made.Very good price.”

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Posted 3 years ago

“Easy to renew. Not a massive change in my yearly policy. Very satisfied”

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Posted 3 years ago

“Great company good to do business with easy to renew policies good price I recommend this company”

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Posted 3 years ago

“Very pleased with quote nice to see at last that loyalty is being rewarded.”

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Posted 3 years ago

“Quick easy great price couldn't be more pleased thankyou”

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Posted 3 years ago

“Quotes are quick, staff are helpful. Haven't needed to make a claim but I've found it easy to discuss a possible policy change. Process easy and competitive”

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Posted 3 years ago

“Simple, straightforward insurance, makes life a lot easier”

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Posted 3 years ago

“all renewal conducted online, timely renewal reminder, competitive renewal quote, all necessary documentation available.all in all satisfactory and pain free.”

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Posted 3 years ago

“I haven’t had to claim on my insurance, but the first year’s price was quite competitive. It auto-renewed with a 10-15% increase which I was too busy to catch. And by paying monthly, the company unexpectedly gave me hard credit checks which worried me when applying for a new mortgage.”

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Posted 3 years ago

“An excellent price, chat with agent was clear and simple when renewing my motor insurance, I would definately recommend.”

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Posted 3 years ago

“very good price and service from these”

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Posted 3 years ago

“Excellent customer service very helpful”

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Posted 3 years ago

“It is just a straight forward easy to deal with company they have very competitive prices and excellent costumer service therefore I am a very happy client”

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Posted 3 years ago

“Great service. Easy to sort out car insurance renewal and at a good price”

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Posted 3 years ago

“I didn't have to do thing dial direct used my previous information sent me a new quote which was cheaper and did all the the paper work then just sent me a email confirming that I was insured.”

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Posted 3 years ago

“Start of my second year with Dial Direct and premium better than expected. My only criticism is that there is no on-line facility to update my credit card details so was necessary to telephone and join a long queue to speak with a member of staff to make this change otherwise renewal would have been much more efficient.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,334 reviews