Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,487 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to renew if you have to claim you get one person to deal with so the claim is sorted Quickley can not fault”

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Posted 3 years ago

“Excellent service, and very competitive, wouldn’t go anywhere else. Highly recommended. Keep up the good work.”

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Posted 3 years ago

“Excellent customer service the young lady I spoke to was extremely informative very friendly and even saved me money, very impressed.”

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Posted 3 years ago

“I am not Happy, I stayed with Dial direct this year for my third year , even with my no claims discount i am still paying more than i did last year, so no advantage for me there, I am 73 years old and drive at most 2000 miles a year, Unless I get a better deal next year I will spend more time shopping around, just came out of hospaital recently and had little time this year to look around for a better deal. Over 65s who are generally good ,careful drivers its about time all insurance companies offered Senior citizens a better deal. With the cost of living and someone like me on a very tight budget as are nearly all pensioners, more should and could be done to help senior citizens keeping there insurance premiums within reason at more affordable prices.”

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Posted 3 years ago

“Competitive , quick and easy to deal with . Big Plus point don’t have to hang onto phone for hours waiting for somebody to answer”

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Posted 3 years ago

“No massive increase in price after first year, Churchill insurance gave me a good price for first year, then tripled price second year, refused to adjust so went with dial direct, very good price and a good price for second year too.”

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Posted 3 years ago

“I have always had no problem dealing with this company”

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Posted 3 years ago

“You have always been helpful and easy to deal with so will continue to use your services with a car and truck thanks for making it straight forward and easy to do”

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Posted 3 years ago

“Great service and communication”

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Posted 3 years ago

“I have recommended this company to all my friends and family as I think the service you get a 2nd to none pricewise I could not be happier”

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Posted 3 years ago

“Good price for a good cover . All straight forward and easy to arrange policy and to make amendments.”

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Posted 3 years ago

“Very friendly and good service . Very helpful”

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Posted 3 years ago

“Good friendly service not pushy”

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Posted 3 years ago

“Dial direct give a good service, very helpful and easy to get in contact with”

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Posted 3 years ago

“Fortunately I have not had to make a claim from my dial policy. I have found the procedure for renewing my policy very efficient and easy”

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Posted 3 years ago

“very good service, cannot say any more.”

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Posted 3 years ago

“This is my second year with Dial Direct very professional service nice surprise when I got my quote and it had gone down thank you 😊”

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Posted 3 years ago

“Excellent all round”

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Posted 3 years ago

“no nonsense renewal if quote to high will do best to find abetter one”

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Posted 3 years ago

“Really happy you always help us to get what we need for what we can afford thankyou”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,487 reviews