Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

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4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was easy to renew but, given the fact that my car is another 12 months older and worth less, I fail to understand the increase in Premium..!!”

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Posted 2 years ago

“For the first time ever an Insurance Company have reduced my Car Insurance Price [Well done]. I normally change my Insurer every Year but not this Year.”

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Posted 2 years ago

“Used git the second year I always look for the best quotes but this time with dial direct my renewal quote was actually cheaper than the previous year this has never happened with any other insurance company in 50 years of driving I wouldn’t hesitate in recommending Dial Direct”

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Posted 2 years ago

“Friendly staff and good service.”

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Posted 2 years ago

“Good reasonably priced”

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Posted 2 years ago

“Going into my third year with Dial Direct; absolutely satisfied with all aspects of the renewal process”

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Posted 2 years ago

“Very pleased as my insurance stayed the same as last year .did shop around but nobody matched you.very pleased thank you.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Great service great prices and friendly staff”

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Posted 2 years ago

“Good renewal price this year. Efficient service and easy to renew again.”

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Posted 2 years ago

“Good price. Have tried to phone on 0344 412 2139 many time recently to talk to some one and have hung on the line for over half an hour a couple of times so hence the mid star Mark.thanks John warren”

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Posted 2 years ago

“Good professional and efficient service with good competitive rates. The Web service's are so easy to use.”

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Posted 2 years ago

“Paid early for policy or so I thought using an account I only keep low amounts of money in, a month later I get a bill of £30 or so for non payment. Theu delayed taking payment out, i thought it was already paid on the day i gave the card details so by a month down the line I had used some of the money for something else and had fone below the policy amount so my bank refused to pay it. I rang to complain that I had already paid it and was told that they had only just tried to take it out and that I had to pay the admin fee. Next year I will not renew .”

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Posted 2 years ago

“About the service and the rate of change”

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Posted 3 years ago

“good price and easy renew”

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Posted 3 years ago

“7 weeks ago I was involed in an accident I was staionary waiting for traffic lights to change when a van hit me from behind shunting me into the car in front, my car was written off and I am still waiting to be paid out, this is a very stressful time I feel that I am being ignored I am a pensinor,what help is ther if you cant sort it out,not very happy.”

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Posted 3 years ago

“Received my quote for this year wasn't happy with it rang up spoke to really nice girl who sorted me out and got it down much cheaper so I was really happy thanks”

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Posted 3 years ago

“Great prices and very easy to deal with”

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Posted 3 years ago

“i have always been happy with dial direc, although i have never had a claim. i would like a paper copy of insurance certificate.”

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Posted 3 years ago

“All good, the service I have up till now has been exceptional, the prices have been reasonable . Over all I have been very satisfied.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews