Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,334 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My renewal was amazing. I received an e-mail well before it was due. Price was great. Thank you.”

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Posted 3 years ago

“Very helpful when I had to make a claim, i was impressed with how quickly they sorted it for me, the only thing that I would suggest to make the process easier, would be able to speak and deal with one dedicated appointed agent instead of having to ring at least 3 different department/ agencies.”

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Posted 3 years ago

“I phoned the renewal line and got a quick response then a super polite operator met my requirements perfectly so I was very happy to renew for another year . I would rate my operator who was working from home during the current situation as 5 STAR EXCELLENT thankyou for a good price too !”

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Posted 3 years ago

“Very understanding, friendly agents, explain everything. Car insurance quote was one of the best. Highly recommend .”

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Posted 3 years ago

“Cheapest car insurance I found Very Happy”

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Posted 3 years ago

“I renewed my car insurance even though there was a slight rise in the price but not terrible. Customer service advisor was helpful and friendly. Great service. Thanks.x”

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Posted 3 years ago

“Brilliant service and a great price for my van insurance”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“supurb no frills no secrecey excellent”

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Posted 3 years ago

“Wonderful service”

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Posted 3 years ago

“So well explained and competitive price”

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Posted 3 years ago

“All good here, price came down aswell, now there's a first! Been a few years with them now and never really had a problem. Yet”

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Posted 3 years ago

“Everything was easy”

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Posted 3 years ago

“Decent service but can’t understand after 3 years receiving my car insurance with no claims why it increases every year by roughly £400 ….if I cancelled my insurance and registered as a fresh customer my insurance amount would be a 3rd of what it is now ?”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Satisfied with everything but one main thing, I requested my paper work as in Northern Ireland you cannot tax your car without your certificate of insurance, post offices here do not let you show a copy of it on your phone! Still have not received my requested papers!”

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Posted 3 years ago

“Reasonable pricing for cover”

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Posted 3 years ago

“Really good no hassal”

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Posted 3 years ago

“We had a blocked kitchen drainage over the weekend and tried to contact Dial Direct who first told me they couldn’t validate my account despite providing address, policy number etc. After calling repeatedly, I was given the Home emergency assist number. Before that, I was given several other numbers which again lead to the main contact number on the policy. When I finally got the home emergency assist direct line, an automated voice told me they are closed weekends and to hold if it is an emergency. I did several times but the call gets cut off after 20 seconds every time. I did this all day on Saturday hopeless and without a functional kitchen. I had no choice but contract a trades person which cost me £260. If they don’t work on weekends, how is that an emergency assist?? Emergencies don’t wait till offices are open. I can’t believe I am paying for nothing!!! I will definitely request refund of the £260 I paid.”

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Posted 3 years ago

“Hi.I would like to let you know that I am not HAPPY WITH MY RENEWAL PRICE. FROM ££150 to £208 I think that is a massive rise from Last year. And to be honest I was so shocked I am finding it very hard to pay that much now. And will be actively looking for cheaper cover. Apart from this massive price rise I was really happy NOT HAPPY NOW”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,334 reviews