Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,487 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great Price and its discounted year on year...which is a rare thing these days..Renewal time is always flawless and goes smoothly...and this is one Car insurance provider i think is one, if not, the best in the business..10/10 for me...!!”

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Posted 3 years ago

“Fully professional”

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Posted 3 years ago

“The staff were very helpful and friendly, it was so much easier renewing my policy thank you”

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Posted 3 years ago

“Very good everything is there on your own portal for you to check your insurance make changes and keep an eye on payments”

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Posted 3 years ago

“Been with this company for several years. I find them very competitive in finding the right price. Unlike some once you have received and accepted a quote, the renewal Payment is never taken until the actual date of renewal. So once you've agreed an acceptable price that's the price you pay. Always easy to speak to and best yet you get hard copies of your policies etc.”

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Posted 3 years ago

“Very good 👍 thank you 😊”

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Posted 3 years ago

“Good service easily explained”

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Posted 3 years ago

“Asked for policy documents , never received , carried on policy without my notification taking money out of my account , no notification as to when policy ended etc”

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Posted 3 years ago

“Easy website to use. Friendly staff when I’ve needed to call and competitively priced”

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Posted 3 years ago

“Very efficient and not very complicated.”

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Posted 3 years ago

“Very expensive insurance for my age it’s joke”

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Posted 3 years ago

“Excellant service i have been with them before and found them very good, i was expecting a dearer insurance this year but it was not too high.”

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Posted 3 years ago

“Pleasant staff and good service”

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Posted 3 years ago

“Have been with this company for over 5 years, I am well pleased with them. My insurance has even come down over £10.00 this year”

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Posted 3 years ago

“Very good service nd very helpful”

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Posted 3 years ago

“Don't bug me with constant emails. Don't raise the price exorbitantly unlike other insurers. Apart from that have had no dealings with them, so can't respond.”

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Posted 3 years ago

“Price honest”

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Posted 3 years ago

“Very professional”

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Posted 3 years ago

“do not asume that i want a automacic renew my life i will deside”

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Posted 3 years ago

“company comes across as a very professional co. with easy options. I like the idea of sending a renewal quote in a booklet which shows last years price and the renewal price, it also details what you are covered for etc. I got my wife to use this co. last year and she is happy with the outcome.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,487 reviews