Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly customer service, used different payment and price was cheaper than last year, clear explanation of when money will be taken. Quick to email paperwork after paying.”

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Posted 2 years ago

“Comprehensive Car Insurance was most competitive last year and this years premium only slightly more, so was happy to renew policy. Renewal procedure was easy to follow.”

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Posted 2 years ago

“Excellent service & prices”

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Posted 2 years ago

“5 stars all around for Dial Direct would highly recommend especially when comes to price and customer service.”

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Posted 2 years ago

“Good renewal quote no fuss really easy”

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Posted 2 years ago

“Hassle free, competitive ( cheaper than last year!), 3rd year with them. Never had to claim so cannot comment on other processes. Would recommend.”

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Posted 2 years ago

“Good price for Car insurance easy set”

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Posted 2 years ago

“Adequate ok at present, don’t get complacent!”

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Posted 2 years ago

“Customer Service in respect of processing claims is appalling. Claim still not resolved three months later and take no responsibility for the initial handling of claim - transferred to a third party who are a subcontractor of Dial Direct who incorrectly dealt with claim in first instance.”

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Posted 2 years ago

“The quote was cheaper than last year all completed online and a paper copy simply printed off no problems no hassle”

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Posted 2 years ago

“Excellent price,excellent service,all on line but I requested a paper copy which the team sent within days.This is the second year Dial Direct have proved to be an excellent company no hassle insurance.”

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Posted 2 years ago

“Very competitive price.”

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Posted 2 years ago

“Good communication when renewal is due . Etc. very competitive insurance quotes .”

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Posted 2 years ago

“Reasonable price”

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Posted 2 years ago

“Very friendly and helpful. Good service”

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Posted 2 years ago

“Really easy to renew and quote was cheaper than last year .”

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Posted 2 years ago

“Efficiency and a pleasant surprise that the cost of my insurance actually reduced 2022/23. Very much appreciated.”

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Posted 2 years ago

“Was quoted over £50 online to change the registration. Spoke to representative over the phone but still charged £25. Other car with Admiral and they charged £5.50 to do the same thing. ??????? Stephen from Belfast.”

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Posted 2 years ago

“Great service from first insuring my car 🚗 everything was spot on and believe it or not it’s come down in price!!!”

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Posted 2 years ago

“Easy renewal,reduced my price,great company,good comunication,very recommend for everyone”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,180 reviews