Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,336 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second year with dial direct but I did not receive my gift voucher last year and when I phoned I waited for ages and then after a while I got cut off”

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Posted 3 years ago

“Good service and don’t bother you to much”

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Posted 3 years ago

“Been with them for a number of years, they've always been very competitive price wise. And helpful as well.”

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Posted 3 years ago

“Great service, no fuss, staff very friendly and efficient.”

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Posted 3 years ago

“Excellent renewal price and easy to do with swift response.”

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Posted 3 years ago

“I have been driving for 30 years now and Dial Direct is the best car insurance I have had. Excellent value and excellent policy with plenty extras.”

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Posted 3 years ago

“Professional organised people”

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Posted 3 years ago

“good price , easy to renew , please with service..”

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Posted 3 years ago

“Very easy to renew no hassle at all.”

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Posted 3 years ago

“The phone was answered prombly,very important,I must assume that the person was in the office,and not home,he was very pleasant to speak to,anwe got things sorted,in no time,if only other companies were as good, excellent!”

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Posted 3 years ago

“Why do I always have to ring up to get a lower price after car insurance always goes up in price for no valued reason after every years supscription???”

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Posted 3 years ago

“Car insurance very reasonably priced. Customer service good.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“my premiums have come down never had a problem with your service”

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Posted 3 years ago

“Straight forward..no problems. Internet purchase Then printed docs out.”

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Posted 3 years ago

“wery good price best i could get good responce to phone and paper work i required . by far the best over all insurance cover”

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Posted 3 years ago

“Easy hassle free with no problems.”

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Posted 3 years ago

“5 Star Company Award, coming to the end of my Car Insurance, the renewal couldn't have been easier, simple process, hassle free, no hidden agenda & with a Price that couldn't be beaten, loyal company to loyal customers..”

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Posted 3 years ago

“Price was even better than last year Do wish the years discount would increase ie stops at 9 years no claims , should increase every year Plus insurance is only as good as the results pending any claims, which I haven’t “touch wood” had to claim”

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Posted 3 years ago

“Quick and easy to obtain insurance got exactly what I needed with little fuss.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,336 reviews