Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and easy to renew my insurance at the price which was right for me, looked after again very well.”

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Posted 3 years ago

“Great company, everything so simple online. And they have looked after me with my renewal of my van insurance. Will be having my house insurance with them soon”

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Posted 3 years ago

“This is my second year with Dial Direct who have covered the insurance for my house contents. As with previous insurance companies, I have used, I was expecting the price to be much higher than it turned out to be for my second year, so I was pleasantly surprised and pleased that the increase was reasonable. Luckily I have not had to make a claim as yet and what little contact I've had with the company has been a pleasant experience. I would recommend this company.”

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Posted 3 years ago

“Excellent service and excellent value for money”

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Posted 3 years ago

“It does what it says on the tin..what more can I say”

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Posted 3 years ago

“The customer service when called, they explained everything clearly, & Price was good as dropped from previous year,”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent price, service and website.”

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Posted 3 years ago

“Dial direct offered me a cheaper renewal than my previous year by several hundred pounds.I am a happy bunny”

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Posted 3 years ago

“Never ever have I had any problems dealing with Dial Direct as we use them for both Home & car insurance, The telephone staff have always been so helpful & very courteous in every way, I would certainly recommend Dial Direct to anyone looking for insurance for whatever their needs maybe Chrissy D”

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Posted 3 years ago

“Great customer service, always looks for best price. Never had any problems with this company”

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Posted 3 years ago

“Very good price and really easy to set up car insurance.”

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Posted 3 years ago

“Fantastic staff, helpful and patient. Great price on my insurance”

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Posted 3 years ago

“After being hit by another car my husband phoned dial direct. we could not of asked for a better service, got our car repaired provided a hire car just brilliant, and also checked on our welfare & kept us informed at all times and not over expensive good value for money.”

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Posted 3 years ago

“Customer Service is brilliant, the price was very competitive and I found the Online process very straightforward. They have been very good at keeping me updated about my policy.”

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Posted 3 years ago

“Although your renewal quote was higher than last year you endeavoured to match the original price to enable us to stay with you”

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Posted 3 years ago

“Had no issues since being with dial direct and I’m estactic at the the rate of my yearly decreases in price.. thankyou! One happy customer”

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Posted 3 years ago

“Great company, always good service .”

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Posted 3 years ago

“I phoned to look at my van insurance as the operator looked at it it kept coming down with other companies, got it cheaper than last year. Roll on July my car insurance is due RAC are ripping me off,”

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Posted 3 years ago

“Very pleasant polite and professional. I have found that they really listen to you and do get things done efficiently and promptly. I highly recommend.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews