Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,002 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good 👍 thank you 😊”

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Posted 2 years ago

“Good service easily explained”

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Posted 2 years ago

“Asked for policy documents , never received , carried on policy without my notification taking money out of my account , no notification as to when policy ended etc”

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Posted 2 years ago

“Easy website to use. Friendly staff when I’ve needed to call and competitively priced”

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Posted 2 years ago

“Very efficient and not very complicated.”

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Posted 2 years ago

“Very expensive insurance for my age it’s joke”

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Posted 2 years ago

“Excellant service i have been with them before and found them very good, i was expecting a dearer insurance this year but it was not too high.”

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Posted 2 years ago

“Pleasant staff and good service”

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Posted 2 years ago

“Have been with this company for over 5 years, I am well pleased with them. My insurance has even come down over £10.00 this year”

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Posted 2 years ago

“Very good service nd very helpful”

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Posted 2 years ago

“Don't bug me with constant emails. Don't raise the price exorbitantly unlike other insurers. Apart from that have had no dealings with them, so can't respond.”

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Posted 2 years ago

“Price honest”

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Posted 2 years ago

“Very professional”

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Posted 2 years ago

“do not asume that i want a automacic renew my life i will deside”

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Posted 2 years ago

“company comes across as a very professional co. with easy options. I like the idea of sending a renewal quote in a booklet which shows last years price and the renewal price, it also details what you are covered for etc. I got my wife to use this co. last year and she is happy with the outcome.”

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Posted 2 years ago

“Absolutely wish I had never started a contract with Dial Direct. They call them selves customer service executives, which is hilarious. I wish they were as helpful and nice when they tried to get me to start my a contract with them. Every time I try to call them they take forever to answer and little did I know that when you take a business contract out you have no consumer rights! I have been unhappy from the start and I demanded for them to end my contract within a week of starting my new contract with them. I wish I had stayed with EE!!! Who are extremely helpful, and always pleased to hear from their customers, and will call back if you are accidentally cut off! Well those at Dial Direct do neither. Terrible terrible terrible!! I’m stuck in a 36 month contract and my network coverage is terrible, but hey who cares because I am stuck in a contract and receive messages mostly 2 days later. Not impressed.”

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Posted 2 years ago

“Dial direct customer service are very prompt at answering calls, but in the same breath not so quick to return calls. 3 times I called to cancel a potential claim, computer down each time and never returned calls. Hence my insurance went up.”

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Posted 2 years ago

“It's very unusual for me to use the same car insurance company two years in a row. But Dial direct not only gave me a good deal for a second year, but when I phoned them, they dropped the price. Also, the girl I spoke to me was excellent.”

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Posted 2 years ago

“Very experienced and good knowledge and decent prices”

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Posted 2 years ago

“Very good prices and service”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,002 reviews