Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with hassle free.”

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Posted 2 years ago

“Dial Direct value loyalty that's for sure. This is my second year insuring my elderly MX5 Roadster with Dialdirect. I received a renewal notification about a month in advance, which gave me time to look around for another company at a more competitive price. Bearing in mind my 1st year with DD (whereby I had 1 years NCD) cost £144 pa. The renewal with 2 years NCD was £175.25 pa. I found another company with exactly the same features i.e. Legal, Breakdown etc for £135 pa. However, owing to being hospitalised during the renewal date I was unable to switch in time, so left my cover with Dialdirect. I was asked to provide feedback with Trust Pilot and subsequently marked them down on pricing, bearing in mind this was my 2nd year with them and having another years NCD. Thinking nothing more of it, I received a call from Dialdirect (a lady named as Rachael), stating that she had received my feedback and in view of the comments made about pricing she was going to refund me £32.52. Thanks once again Rachael. Its refreshing to see that Dialdirect values feedback and wants to keep hold of loyal customers. Keep up the good work.”

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Posted 2 years ago

“I'm into my second year of being insured with them and so far everything seems to be okay. The price was reasonable too.”

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Posted 2 years ago

“Very easy to set up great price very happy with my insurance well done keep up the good work”

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Posted 2 years ago

“Cannot complain about anything. Good company.”

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Posted 2 years ago

“I rang dd was put through to a 3rd party a woman who sounded vague and in fact maybe outdoors wo couldn't say whether I was covered for items in my car. She went off the line for ages then finally said she would arrange somebody to call me back. A week later I rang again to be told NO I couldn't claim. Not good !!!”

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Posted 2 years ago

“Straight forward no fuss”

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Posted 2 years ago

“Dial Direct are the best deal around regarding home insurance. Their prices are unbeatable. The only minus is if you miss a payment you need to pay a strong penalty as it happened once to me. But their cover is beyond reproach.”

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Posted 2 years ago

“"they spend ages taking details to then claim they dont insure my type of car "”

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(Van Insurance) - Posted 2 years ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh

Posted 2 years ago

“I was happy with the renewal price, it was handled quickly and professionally.”

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Posted 2 years ago

“I found cheeper quotes online so wondered why your quote was high x just. Let it go onto new insurance with yourselves for easiness.”

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Posted 2 years ago

“Second year with same company never had to claim they text every month to say the recieved my payment price very good get breakdown window cover very pleased with then and would recommend”

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Posted 2 years ago

“Good price. Easy to obtain and quick. Not claimed and hope I don't have to. But looks very good value”

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Posted 2 years ago

“Good company friendly and easy to reach to discuss issues been with them for a few years now and competitive in pricing would recommend 😊😊👍”

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Posted 2 years ago

“Consistently competitive. Retained my business for past 3 years. Never was able to stay with the same car insurance for more than a year in the past. Staff have always been very polite and helpful.”

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Posted 2 years ago

“Happy with all aspects of your time and consideration”

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Posted 2 years ago

“Used this company before, had no personal contact with them, but web site very easy to use. Prices very reasonable compared to other even with my medical issues.”

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Posted 2 years ago

“Although premium was increased and had that £20 service charge included. It included breakdown services and still came in cheaper than competitors on multiple comparison sites. I choose not to auto renew so cannot use the renew option on the internet.”

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Posted 2 years ago

“Quick and easy to deal with”

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Posted 2 years ago

“Very. Good service.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews