Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,173 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and always keep you updated”

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Posted 2 years ago

“I found dial direct friendly helpful and price was good to would recommend them”

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Posted 2 years ago

“This is my third year so that speaks for it self I am happy with the helpful service hope prices are kept down next year to give me a forth year with dialdirect”

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Posted 2 years ago

“Always helpful friendly agents to make sure you have everything you need 10/10”

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Posted 2 years ago

“Price was very expensive”

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Posted 2 years ago

“Easy website to use and purchase appropriate cover, we broke down recently, the response was excellent, and customer care very good too.”

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Posted 2 years ago

“Always helpful on line and phone it would be great if it was cheaper but no more expensive than others.”

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Posted 2 years ago

“Was confident to continue my insurance with yourselves”

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Posted 2 years ago

“Customer service was excellent, unfortunately let down be the RAC. Paid £176 to get car towed home, they sent the wrong vehicle to tow car back. Still no idea when another truck will arrive. They were going to phone/text with ETA. Still waiting 🤷‍♀️”

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Posted 2 years ago

“Quick simple and effective. My renewals are always competitive unlike other companies that try to load your policy and hope you won't shop around. These guys just give the best deal going so makes renewing a doddle”

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Posted 2 years ago

“easy to renew, piece of cake”

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Posted 2 years ago

“Luckily I ve not needed to make a claim, but I was impressed when my renewal quote arrived and it was less than any other quotes I found on famous websites. Often companies increase their prices when you are already with them, but this was excellent.”

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Posted 2 years ago

“Always an easy process to renew my policy each year.”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“EAsy to speak to”

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Posted 2 years ago

“Brilliant as asked to add more cover just as the renewal contract was completed , not a problem and new updated contract done , Not had any claims and hope not to either , Great customer service, Regards James”

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Posted 2 years ago

“Straight Talking, access to documentation, very helpful”

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Posted 2 years ago

“Easy to use great prices”

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Posted 2 years ago

“Very quick to answer the phone and easy and helpful to talk to. Very competitively priced too. Fortunately not had an accident so can’t comment on the efficiency of the claims process.”

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Posted 2 years ago

“Brilliant feedback really good to work with recommend anyone to insure the car with them. They actually answer the phone”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,173 reviews