Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My second year with dial direct and I find they are fairly competitive, although my insurance went up a few quid, I’ve stayed with them. It seems as though all insurance policies are rising. Very easy to speak with over the phone too.”

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Posted 2 years ago

“Dual Direct have excellent customer service & go that bit further. 3rd year renewal and will more than likely, use them again.”

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Posted 2 years ago

“I am happy to recommend Dial Direct. At a time when inflation is high my renewal quote was lower than last year. Existing customers are valued as highly as new ones which is unusual these days but how business should be done. The process of renewal was simple and straightforward. Thank you.”

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Posted 2 years ago

“Excellent, customer service, great price and very easy to navigate, I really like the fact that I get a text message every month, when My payment is taken. I have 100 % recommended this company too ALL my family and friends.”

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Posted 2 years ago

“Process of taking out insurance was really easy, questioned the renewal price and as I had been quoted less from a comparison site they matched the price”

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Posted 2 years ago

“2nd year.. great customer service and excellent price..thank you”

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Posted 2 years ago

“Renewed again with Dial Direct , the renewal price was better then insurance offers from other companies . Also i have some extras added to my policy which makes it even better Fortunately I haven’t had do a claim yet and would gladly recommend to family and friends”

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Posted 2 years ago

“This is my second year with Dial Direct, had no problems at all. Good Customer service very helpful when I needed to contact them.”

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Posted 2 years ago

“Excellent price and service. Clear helpful communication”

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Posted 2 years ago

“Very efficient company. I have used Direct dial for 3 years now and found them to be good.”

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Posted 2 years ago

“Very straightforward & reasonable price.”

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Posted 2 years ago

“I cant say that I've had any problems at all just wish it was a bit cheaper would be nice so no problem cheers.”

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Posted 2 years ago

“I wanted to add a 2010 KA using exact same criteria to my policy for which l had been charged £209 pa for a 2010 corsa. I was told it would cost £370 to do so and that this was the best price although the agent didn’t know why it was expensive… Well me neither!!”

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Posted 2 years ago

“the service was realy good,staff realy helpful, the price was better than most other icompanys for what you get”

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Posted 2 years ago

“With a bit of effort, I had to ring three times as I kept getting the wrong quite, s if there’s a next time please try harder. Elizabeth”

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Posted 2 years ago

“Good customer service whenever iv had to ring, pleased with all quotes iv had.”

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Posted 2 years ago

“So easy to navigate, they gave me chance to shop around but no-one was coming out any cheaper so it was easier to just stay with dial direct”

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Posted 2 years ago

“Coming up for the third year and found. no great reason to change. I know prices go up all the time so didn't bother checking. Maybe next year I'll have a look around.”

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Posted 2 years ago

“Added a new driver to existing policy then went away on hols. They cancelled my policy with 2 hours notice as I didn't' give them the info they wrote to me about I was away so did not get letter no emails or telephone calls in between would never use this company again no common sense had been wither for years.”

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Posted 2 years ago

“Easy to deal with no fancy frills,job done pleasant.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews