Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy over the cost of my car insurance and the lack of hassle.”

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Posted 2 years ago

“Very happy with things so far, price is very competitive.”

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Posted 2 years ago

“All v efficient”

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Posted 2 years ago

“Still cheaper than most but like everything else price rise when most people are suffering”

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Posted 2 years ago

“Very helpful, did not increase My Insurance this year . Very happy with their service .”

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Posted 2 years ago

“Very helpful and listened to everything. Helped me with any questions I had and answered in simple easy to understand ways”

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Posted 2 years ago

“More than happy to stay with your company, friendly service and advice, and not forgetting the price I was quoted for my second year car insurance, very well pleased.”

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Posted 2 years ago

“I have been with Dial Direct for many years and they have always been very helpful in securing me the best possible price. They offer a friendly professional service and are always ready to help. You can feel the smile over the phone.”

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Posted 2 years ago

“Great price excellent service when needed.”

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Posted 2 years ago

“Kept me informed of my renewal date which is very helpful, and very professional all round. Keep up the good work.”

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Posted 2 years ago

“Always easy to work with and any telephone conversations are dealt with without any issues, first class.”

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Posted 2 years ago

“"Everything's okay"”

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(Van Insurance) - Posted 2 years ago

“No fuss great service”

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Posted 2 years ago

“No problems”

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Posted 2 years ago

“Very easy to set up, very easy to speak to a real person, excellent prices.”

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Posted 2 years ago

“I made two phone calls to make a claim, the first one I held on for over 45 minutes, gave up and sent an email asking to be contacted, a week later, still waiting. The second call I made took over 35 minutes to be answered. In all fairness the young gentleman who dealt with my claim was extremely helpful.”

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Posted 2 years ago

“Very helpful and easy to understand”

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Posted 2 years ago

“Keeps my van insurance at a competitive rate annually”

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Posted 2 years ago

“Done what they said they would do. 😋👍”

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Posted 2 years ago

“I am very happy with Dial Direct as they made my renewal so easy to reinstate my insurance cover without the hassle and stress of wasting time and shopping around.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,176 reviews