Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,002 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My renewal policy was cheaper than it was last year couldn’t believe it lovely company to deal with highly recommend”

Helpful Report

Posted 2 years ago

“My renewal price was actually cheaper than previous year! almost unheard of. First year in many I have not shopped around”

Helpful Report

Posted 2 years ago

“no issues .would use again.extras included at no extra cost fair pricing.”

Helpful Report

Posted 2 years ago

“Works okay for me”

Helpful Report

Posted 2 years ago

“Wouldn’t recommend”

Helpful Report

Posted 2 years ago

“update 6.1.2023 - the email provided by your incompetent agent was for a no claims discount department, I only realised when i got an automatic reply. They avoided giving me the correct information, they avoided giving me the procedure. disgusting. The actual complaints email is complaints@dialdirect.co.uk now i have sent a personal email to the wrong address, your advisors do not follow policy. Disgusting. Avoid this company, be aware of the small print when you need help from this company, they set you up on an auto renewal without your knowledge and then charge you £80 no matter what your personal circumstances are. Spoke to a very abrupt arrogant individual who showed no skills in customer service and refused to give me the procedure for making a complaint and refused to listen to my personal situation. Insurance policy cancelled and could therefore not be accessed online, i no longer have access to the email that was used to open the policy, there is no proof of written comms to me, no information given or accessible. Complaint being made to FSA and to NCD@dialdirect.co.uk avoid at all costs, there are better insurers who have better systems available and who will treat customers with a little bit of respect.. My advice it to just avoid them, they are arrogant aggressive out of touch & abrasively obnoxious to deal with.”

Helpful Report

Posted 2 years ago

“Very pleased with my quote and cover this is why I have renewed again this year”

Helpful Report

Posted 2 years ago

“Very pleased so far, easy to start up, website and paperwork easy to use. This years renewal quote was also slightly cheaper so very pleased and carried on with them.”

Helpful Report

Posted 2 years ago

“Do not use this car insurer. They use several other companies to deal with their claims. I had an accident and needed repairs to the rear of my vehicle. This happened in October 22, it is now January 2023 and still no one has collected the car to even begin the repairs! They use enterprise rental car company as their middle man who obviously are making a fortune out Of renting replacement cars out and it’s in their interest to do that for as long as possible. All the while our (everyone’s) premiums go up. Enterprise have been useless and organising a repair company- total shambles. All companies are impossible to talk to and have 45 minute waiting times.”

Helpful Report

Posted 2 years ago

“Misleading price on the renewal offer leading to a £20 charge for payment not being there when the real amount per month was in tiny writing below the given quote per month. Be clearer!”

Helpful Report

Posted 2 years ago

“Renewal of my van insurance was done with no fuss . Staff were very professional and know their stuff. Many thanks”

Helpful Report

Posted 2 years ago

“"This company was ideal for me as a low milage user \u00a340 to \u00a350 pounds cheaper than others"”

Helpful Report

(Van Insurance) - Posted 2 years ago

“very pleased”

Helpful Report

Posted 2 years ago

“Very pleased with my renewal quote, slightly less than last year, amazing in todays climate, good service, easy to renew, and my policy gives me complete peace of mind with my breakdown policy included.”

Helpful Report

Posted 2 years ago

“Exactly what I needed, no fuss, no bother, for myself perfect”

Helpful Report

Posted 2 years ago

“One of the very best insurance companies that I have insured with. Excellent service, very straightforward and competitive prices, I personally would not consider looking elsewhere. Top marks all round.”

Helpful Report

Posted 2 years ago

“Very good quality and time”

Helpful Report

Posted 2 years ago

“Prompt and factual attention. Now 10 plus years of good service!”

Helpful Report

Posted 2 years ago

“I have just received a letter from yourselves stating that my insurance premium will go up from £109 a month to £431! This was due to an oversight on my part where I forgot to disclose a claim that my named driver had in another vehicle not relating to this insurance. I called to take her off the policy and was told they could only reduce it to £305! Even your staff said that was extortionate! It leaves me no option but to cancel my policy and look elsewhere? I have been a loyal customer with you for over 6 years. Very disappointed”

Helpful Report

Posted 2 years ago

“Competitive prices,especially for existing customers. Easy access to online account.”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.3 based on 3,002 reviews