Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual competitive. Easy to understand and exactly what I thought.”

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Posted 2 years ago

“I’ve been with dial direct for a few years, could of got it cheaper as they put the price up from last year without any claims, but I couldn’t be bothered to speak to someone in Timbuktu. It’s so easy with dial direct and I believe in loyalty.”

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Posted 2 years ago

“I have only been insured with DialDirect for two years. Their premium went up from year 1 to year 2 despite the absence of any claims during the year. I queried this in their feedback form, and they halved the amount of the increase, which was welcome. I don't have a claim history with DialDirect. I consider that to be the acid test of an insurance relationship. So far DD seem easy to get in touch with and to deal with.”

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Posted 2 years ago

“Easy to deal with always answer when ring about anything”

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Posted 2 years ago

“Made the process as smooth as possible.”

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Posted 2 years ago

“I have been happy with D Dial but last time there was some error and my renewal price had doubled. I cancelled the renewal and it was only when I phoned to get the dates of my claim that I discovered an error was on my account and a second claim had been registered for something which I hadn’t made a claim for and that was why the premium doubled, when they corrected it the price went down a bit but was still high.”

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Posted 2 years ago

“Patient,polite customer service.Prices competitive.”

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Posted 2 years ago

“Friendly and helpful”

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Posted 2 years ago

“Excellent service. Renewed my insurance with Dial Direct and it only went up a few pounds from the previous year which made me very happy.”

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Posted 2 years ago

“Very happy with the insurance”

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Posted 2 years ago

“Very helpful.great website”

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Posted 2 years ago

“Just goog very happy”

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Posted 2 years ago

“I haven’t needed to contact you, thankfully. But the process of getting the insurance and the renewal was very easy to do.”

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Posted 2 years ago

“Happy with the price it seems to be a good company but I haven’t had to make a claim yet and hopefully I won't but if I do I hope that it would get sorted efficiently and promptly”

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Posted 2 years ago

“Very good price for my car fully comp ,any changes are quickly sorted .”

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Posted 2 years ago

“Good prices”

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Posted 2 years ago

“Very prompt with renewals. Documents easy to see on website account. Copy is sent to your e-mail. Very good service, no complaints. Recommend this service.”

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Posted 2 years ago

“Not made any claims yet, thank goodness! However the quote and the Customer Service has been very competitive & professional.”

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Posted 2 years ago

“Terrible insurance company, impossible to raise a claim with them and premiums go up Excessively each year… Avoid”

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Posted 2 years ago

“The operator was patience & actually listened! The reason for the call was very straightforward & so was the process, also to make an unexpected financial saving was the cherry on top! 👏🏾”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,176 reviews