Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,003 Reviews

83 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd year with Dial Direct, good value”

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Posted 2 years ago

“Excellent cover for a competitive price.”

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Posted 2 years ago

“"poor access to their web site"”

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(Van Insurance) - Posted 2 years ago

“This is the second year with dial direct I am very pleased with the service that I received from them”

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Posted 2 years ago

“My second year with Dial Direct had excellent service from them , I did query my renewal price , but was dealt with very promptly , I believe in staying with the same company so long as they loyal to you , hence my 2nd year with them”

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Posted 2 years ago

“Straightforward, no nonsense service. 🤗”

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Posted 2 years ago

“Great cover and communication. My premium goes DOWN every year! :)”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Good service ,helpful staff. Reasonable price.j”

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Posted 2 years ago

“The renewal process was easy and the cost was competitive.”

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Posted 2 years ago

“Very good service and very good value”

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Posted 2 years ago

“Good price easy to setup”

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Posted 2 years ago

“Price went up but after checking with other companies it was still competitive.”

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Posted 2 years ago

“I wasn’t consulted regarding this and the only email I received was to say it had been renewed and it is expensive considering I’ve never made a claim nxt year I will be reviewing my insurance”

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Posted 2 years ago

“Good rates … easy process”

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Posted 2 years ago

“Really good price this year, well done it’s rare these days you pay less than the year before. Only one complaint dial direct sent me an offer a while ago I think it was for a voucher and I couldn’t complete the process on line to receive it!”

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Posted 2 years ago

“easy to renew if you have to claim you get one person to deal with so the claim is sorted Quickley can not fault”

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Posted 2 years ago

“Excellent service, and very competitive, wouldn’t go anywhere else. Highly recommended. Keep up the good work.”

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Posted 2 years ago

“Excellent customer service the young lady I spoke to was extremely informative very friendly and even saved me money, very impressed.”

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Posted 2 years ago

“I am not Happy, I stayed with Dial direct this year for my third year , even with my no claims discount i am still paying more than i did last year, so no advantage for me there, I am 73 years old and drive at most 2000 miles a year, Unless I get a better deal next year I will spend more time shopping around, just came out of hospaital recently and had little time this year to look around for a better deal. Over 65s who are generally good ,careful drivers its about time all insurance companies offered Senior citizens a better deal. With the cost of living and someone like me on a very tight budget as are nearly all pensioners, more should and could be done to help senior citizens keeping there insurance premiums within reason at more affordable prices.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,003 reviews