Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewed for what is third time with D Direct. Staff are all polite and helpful. Only feedback is on option for D Direct to just email you as attachment, your policy, so forced to go into a portal to view etc. Not everyone wants to keep creating passwords and accessing portals to get policy documents.”

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Posted 2 years ago

“Excellent customer service good price”

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Posted 2 years ago

“I LEFT DIAL DIRECT BECAUSE YOUR CAR INS/ DOUBLED IN PRICE SO GOOD BY”

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Posted 2 years ago

“Wasnt too happy about my policy price going up but when I spoke to someone they was helpful and managed to get a little cheaper than quoted”

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Posted 2 years ago

“They were polite and easy to talk to competitive prices.”

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Posted 2 years ago

“Very happy with Dial Direct. After having an extortionate renewal quote which I paid they phoned me with a new quote and gave me a rebate. I was very surprised and happy with the outcome.”

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Posted 2 years ago

“What I like about Dial Direct is that they kept the premium competitive. It is also easy to contact customer services who have always been very helpful. Luckily I haven't had any accident or problems in the past few years, so I don't know how that would be dealt with, but I am sure they will be helpful and clear.”

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Posted 2 years ago

“Although I was initially astounded at the rise in costs compared to the previous year, after further discussion I got my car insurance at a very acceptable price in comparison to other insurers. Customer Service were professional and decisive.”

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Posted 2 years ago

“As car insurance prices have risen quite steeply this year, I was pleased that my quote from Dial Direct was the lowest.”

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Posted 2 years ago

“Good compressive policy but price increased from £170 to £330 in one year”

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Posted 2 years ago

“Good prices, easy to contact by phone and helpful staff.”

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Posted 2 years ago

“Excellent service good value for money”

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Posted 2 years ago

“Just to let you know that though bit expensive on that occasion I had less paying monthly than I am paying now And I was rung to renew with you I could have save a £ 100 on that Was not happy at that moment”

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Posted 2 years ago

“Have been with Dial Direct for 7 years very happy with the service, helpful and friendly when I needed to contact them to add a driver/ change registration number on my van.”

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Posted 2 years ago

“Great service and I can speak to you..”

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Posted 2 years ago

“Great quick and easy, not the best value however happy with the service”

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Posted 2 years ago

“They automatically renewed car policy without delivering the renewal notice. They notified me that they just charged my credit card almost twice the price the year before. They claimed they emailed me the renewal letter that I have never received. Keeping the credit card details and use it again a year later without my consent is illegal as far as I am aware. I would never agree to anyone to keep my credit card details.”

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Posted 2 years ago

“Made it easy and simple to get car insurance”

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Posted 2 years ago

“Telephone assistance very helpful.”

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Posted 2 years ago

“Excellent service at a very competitive price”

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Posted 2 years ago

Dial Direct is rated 4.4 based on 3,660 reviews