Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good iv found them very reliable no complaints”

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Posted 2 years ago

“Easy system and reduced insurance payable this year! That'll help lots with the current cost of living crisis.”

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Posted 2 years ago

“Also there to help you and great service !”

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Posted 2 years ago

“My wife's car got a small chip in the windscreen. I used Dial Direct's preferred repairer, just before the policy was due for renewal, and the repair went wrong and a new windscreen was required. I ended up paying the £100 excess instead of the £25 chip excess. I had already phoned the renewal team to say I would renew the policy and was told that chip repair wouldn't affect my premium of £140. Then both my own and my wife's policy renewed. My premium was paid by HSBC direct debit no problem. Then, inexplicably HSBC decided to decline my wife's premium payment to the same company, Dial Direct. Dial Direct had attempted to take £176, not the agreed £140 and for whatever reason, still unexplained to me, HSBC declined the payment. Then to compound matters I received an "Urgent" e mail from Dial Direct to say that now £196 (not £140 or £176) was due immediately or the policy would be invalidated. This included a £20 inconvenience penalty. So without having done a single thing wrong I incurred a £56 penalty as a result of HSBC ignorance and Dial Direct annoyance. I also wonder whether chip repair companies have a conflict of interest when it comes to repairing windscreens. I suspect they make about £30 on a repair but £100+ on a replacement.”

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Posted 2 years ago

“Happy to renew the car insurance, again. Good price and had a £10 Tesco voucher as a thank you from them. Great Company to deal with. Will probably use for my other car, as well as husbands.”

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Posted 2 years ago

“All good just done my renewal straight forward no massive increase in price for last year What more do you need no hassle job done.”

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Posted 2 years ago

“Just renewed our policy. Premium very competitive with a good level of cover, including RAC Breakdown and protected bonus. The excess is realistic too. The site is easy to navigate, even for a technophobe like me! Loved the fact they gave us a little 'thank you' before we even renewed. We have both our cars with Dial Direct. As ex-insurance industry employees, we realise that the quality of a policy/company only really shows when you make a claim. However, so far the signs are good, the policy wording is written well.”

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Posted 2 years ago

“Good customer service polite knowledgeable staff and very competitive prices”

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Posted 2 years ago

“gave you money and thats all”

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Posted 2 years ago

“It's such a relief in the modern world to be able to get hold of a real person at the other end of the telephone - and Dial Direct's customer service does just that. The renewal price was most competitive and the initial email reminded me of last year's cost, so no guess work or searching for old files. Access to the new documents was immediately available for me to check. All in all a very efficient, clear service, thanks.”

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Posted 2 years ago

“Promo efficient service”

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Posted 2 years ago

“coms good. but price hmm? Chevrolet Matiz 998 cc with no claims rather exspensive in my view.”

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Posted 2 years ago

“I have always been pleased with your company for quite sometime, it is a pity other companies don,t follow your way of working. Kind Regards to all your team.”

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Posted 2 years ago

“easy to deal with”

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Posted 2 years ago

“Very clear and economical thanks”

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Posted 2 years ago

“Quick and easy to set up, good cover, good price, good corespondents. Will continue to renew as have done so for the last 5 years. Very pleased, thanks.”

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Posted 2 years ago

“Excellent price as usual. An excellent product just slightly cheaper than competition”

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Posted 2 years ago

“Very cheap price.....and my insurance also dropped over a 100 with one years ncb...that was on the automatic renewal.....1st time I can remember that ever happening in over 30 years driving......usually stays the same when you gain that extra 1 year ncb....”

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Posted 2 years ago

“Easy to deal with and the last few years always been the most competitive price on the market”

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Posted 2 years ago

“I am happy to stay with dial direct.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,176 reviews