Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,003 Reviews

83 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would of given 5 stars BUT again I was quoted way over the top AGAIN every year. This happened last year agian quoting a ridiculous increase.. After calling and talking to customer services it went up £8.. So i thought this was going to STOP. We shouldn't have to call every year”

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Posted 2 years ago

“I have been with DD for several years, I have never had anything but the best service from them, and costs are good.”

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Posted 2 years ago

“Very good response and service”

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Posted 2 years ago

“No need to look for better car insurance when the one you have had reduced in price for the same amazing cover. No hassle Peace of mind!!”

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Posted 2 years ago

“I called Dial Direct after an accident, and I got through on the phone straight away. I was able to video the damage while on the phone, it was assessed as a write off and I was quoted an amount they would pay which was more than expected. The money was in my account the next day. Very helpful customer service, my claim was dealt with immediately and my car was collected within a few days. Very pleased with all Dial Direct did for me.”

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Posted 2 years ago

“Very happy with the service from telephone chat helpful polite and great sense of humour ,much better than email or talking to a machine ...”

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Posted 2 years ago

“Service********”

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Posted 2 years ago

“Renewed for first time this year. Very competitive.”

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Posted 2 years ago

“Had excellent service for a few years now realistic pricing on renewal aswell”

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Posted 2 years ago

“Cannot get through to anyone on the phone. I have tried various extensions, but only kept waiting on hold. Not good company name, “Dial direct” if you can’t contact you.”

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Posted 2 years ago

“Competitive pricing easy to deal with Always courteous”

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Posted 2 years ago

“Very helpful and realistic about the car insurance.”

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Posted 2 years ago

“Great Service and Good Price. I always get an Email thanking me for my payment. Very Courteous in this Day and Age.”

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Posted 2 years ago

“Very good price which was reduced from last year and plenty of notice if I had wanted to change providers. No problems at all.”

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Posted 2 years ago

“Good service good website good price”

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Posted 2 years ago

“Efficient service when renewing my policy.”

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Posted 2 years ago

“Good Service the only thing I find annoying is That I requested for paper version of my cover and so far it has only happened once as I am not a tech person(don't like things of importance sent via email”

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Posted 2 years ago

“Good competitive premium for the cover with several extras. The service is efficient so I was happy to renew with them for another year.”

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Posted 2 years ago

“Good price excellent service.”

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Posted 2 years ago

“Excellent service and value for money and very helpful”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,003 reviews