Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,003 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievable, renewed my insurance and a month later had to change cars. Got a quote for the newer but same spec car with with no other changes to my details with an increase of £700 premium. A compleat rip off and utter joke. Went else were and got it far cheaper.”

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Posted 2 years ago

“Since moving to Dial Direct, the policy price and cover has been very reasonable in comparison to others and I have been kept informed regularly with regards to changes, payments and coverage.”

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Posted 2 years ago

“Been with Dial Direct a few years now for my van insurance. Very easy to deal with totally hassle free and well priced.”

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Posted 2 years ago

“Service & price very good. Can you call me please because i want say something on mobile phone if you can. Thanks”

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Posted 2 years ago

“Good service and not expensive . Would recommend”

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Posted 2 years ago

“Very good to deal with and would recommend.”

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Posted 2 years ago

“Very pleased with the new quote and ease at renewing my policy”

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Posted 2 years ago

“good price and easy transaction all done online”

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Posted 2 years ago

“Happy great price this year for my insurance looked around was very competitive so stayed as customer.”

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Posted 2 years ago

“Happy with renewal quote, website easy to understand & navigate. Good service”

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Posted 2 years ago

“Great service and also reduction in quote. Beats other competitors by far.”

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Posted 2 years ago

“Nice and cheap and pleasant to deal with.”

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Posted 2 years ago

“Competitive pricing combined with a quick and helpful response from the customer service team (about my need for paper copy of the documents) has left this customer very satisfied.”

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Posted 2 years ago

“Happy with renewal quote - website easy to understand & navigate”

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Posted 2 years ago

“Competitive prices and excellent service”

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Posted 2 years ago

“Worst experience of my life A complete fiasco from start to finish Has cost me money through loss of earnings Will not be using again”

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Posted 2 years ago

“Exceptional service throughout and extremely good value for money.”

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Posted 2 years ago

“Well protected in case of unforeseen circumstances which may happen in future. Hence I recommend Dial Direct to cover all my problems and have a piece of mind.”

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Posted 2 years ago

“This is my second year with Dial Direct. Price increased more than I expected but still competitive. Only concern, I requested a hardcopy of policy witch I have not received. .”

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Posted 2 years ago

“Dial direct was the cheapest car insurance for this year. Even though I was with Dial direct last year, their insurance premium this year was the best and the cheapest. They are at the end of the phone should I have any queries, and are ever so pleasant and helpful.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,003 reviews