Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,003 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good here, price came down aswell, now there's a first! Been a few years with them now and never really had a problem. Yet”

Helpful Report

Posted 2 years ago

“Everything was easy”

Helpful Report

Posted 2 years ago

“Decent service but can’t understand after 3 years receiving my car insurance with no claims why it increases every year by roughly £400 ….if I cancelled my insurance and registered as a fresh customer my insurance amount would be a 3rd of what it is now ?”

Helpful Report

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

“Satisfied with everything but one main thing, I requested my paper work as in Northern Ireland you cannot tax your car without your certificate of insurance, post offices here do not let you show a copy of it on your phone! Still have not received my requested papers!”

Helpful Report

Posted 2 years ago

“Reasonable pricing for cover”

Helpful Report

Posted 2 years ago

“Really good no hassal”

Helpful Report

Posted 2 years ago

“We had a blocked kitchen drainage over the weekend and tried to contact Dial Direct who first told me they couldn’t validate my account despite providing address, policy number etc. After calling repeatedly, I was given the Home emergency assist number. Before that, I was given several other numbers which again lead to the main contact number on the policy. When I finally got the home emergency assist direct line, an automated voice told me they are closed weekends and to hold if it is an emergency. I did several times but the call gets cut off after 20 seconds every time. I did this all day on Saturday hopeless and without a functional kitchen. I had no choice but contract a trades person which cost me £260. If they don’t work on weekends, how is that an emergency assist?? Emergencies don’t wait till offices are open. I can’t believe I am paying for nothing!!! I will definitely request refund of the £260 I paid.”

Helpful Report

Posted 2 years ago

“Hi.I would like to let you know that I am not HAPPY WITH MY RENEWAL PRICE. FROM ££150 to £208 I think that is a massive rise from Last year. And to be honest I was so shocked I am finding it very hard to pay that much now. And will be actively looking for cheaper cover. Apart from this massive price rise I was really happy NOT HAPPY NOW”

Helpful Report

Posted 2 years ago

“Been a few years with dialdirect no problem great policy at a great price”

Helpful Report

Posted 2 years ago

“The best out there, hassle free and my second year with them thanks guys !!”

Helpful Report

Posted 2 years ago

“Affordable prices and good service the website is easy to use. Would recommend to anyone to use.”

Helpful Report

Posted 2 years ago

“Great price, as good a policy as any of the others, and easy to work with.”

Helpful Report

Posted 2 years ago

“The cover and price are good. They did notify me on last renewal a few weeks prior. I had two claims in the past and it was settled amicably”

Helpful Report

Posted 2 years ago

“the chap spoken to knew the answer for everything i asked very professional and polite”

Helpful Report

Posted 2 years ago

“Reasonably priced car insurance easy to renew policy”

Helpful Report

Posted 2 years ago

“View helpful. Everytime I call with a problem or question they sort it out. Thank you.”

Helpful Report

Posted 2 years ago

“Exellent price and service”

Helpful Report

Posted 2 years ago

“Renewal for second year was easy and reasonable price - no experience of claims department so cannot comment. . On experience so far would recommend.”

Helpful Report

Posted 2 years ago

“I have been with dial direct for two years now , the price beat all there competitors, doing it on line was no problem, I have not had anything to claim for so cannot speak about this but hopefully everything will be ok if I do, hopefully I won’t have to.”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.3 based on 3,003 reviews