Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

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4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price .”

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Posted 2 years ago

“After a non fault accident Dial Direct were excellent. Because it happens during lockdown (I was visiting my elderly mother). Everything was done by telephone from form filling and checking to see if I suffered any injury (fortunately none). My car was a write-off and the settlement was very good. I have since taken out Home contents and Building Insurance with them. Every monthly payment I make they send me confirmation by email. Thanks Dial Direct.”

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Posted 2 years ago

“No issues so far.”

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Posted 2 years ago

“Sad to say, as most people would, it is far from a pleasant experience to be involved in a car accident, I don`t think mine could have been handled any better than it has been by Dial Direct and its partners. So much so that talking with friends about my situation, they were also very impressed, to the effect that a couple are thinking of changing Insurers!!”

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Posted 2 years ago

“Not happy with your service and the attitude of your customer service staff. I have cancelled my policy & do not expect to be charged a cancellation fee.”

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Posted 2 years ago

“Fit class service by a First Class team.”

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Posted 2 years ago

“I am happy with your service. Wonderful company.Thank you”

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Posted 2 years ago

“Was charged a £20 failed payment charge when I first signed up with them when they tried to take a payment too early from my account this was then took off my account however when I went to renew with them I then got told it had been revoked after explaining again why it was on there they then said it would be took off again I received an email to contact then to which I was told it wasn’t a failed payment charge but an admin fee. Clearly states on policy failed payments £20 and admin fees are £25. I’ve now raised a complaint and awaiting the decision but if I new it would of took this much of my time in phone called and emails I would not of renewed my policy with them.”

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Posted 2 years ago

“I have only needed to contact the company to update a credit card number. The lady I dealt with was very friendly, efficient and helpful. Communications seek good too.”

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Posted 2 years ago

“Excellent Customer service. Very helful lady who once again helped to assist me with a good renewal price.”

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Posted 2 years ago

“As a customer for years with your company, I have always had good service. On occasions I have had to dispute the price but after a phone call I have agreed a good deal.thank you .”

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Posted 2 years ago

“At a time when i really needed your service (surely that is why we pay insurance) you were no help at all”

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Posted 2 years ago

“As a Pensioner I was very worried about renewing my Policy but after a phone call was given a much cheaper price”

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Posted 2 years ago

“very good price and very easy to do online so a big thumbs up for me”

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Posted 2 years ago

“My renewal policy was cheaper than it was last year couldn’t believe it lovely company to deal with highly recommend”

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Posted 2 years ago

“My renewal price was actually cheaper than previous year! almost unheard of. First year in many I have not shopped around”

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Posted 2 years ago

“no issues .would use again.extras included at no extra cost fair pricing.”

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Posted 2 years ago

“Works okay for me”

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Posted 2 years ago

“Wouldn’t recommend”

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Posted 2 years ago

“update 6.1.2023 - the email provided by your incompetent agent was for a no claims discount department, I only realised when i got an automatic reply. They avoided giving me the correct information, they avoided giving me the procedure. disgusting. The actual complaints email is complaints@dialdirect.co.uk now i have sent a personal email to the wrong address, your advisors do not follow policy. Disgusting. Avoid this company, be aware of the small print when you need help from this company, they set you up on an auto renewal without your knowledge and then charge you £80 no matter what your personal circumstances are. Spoke to a very abrupt arrogant individual who showed no skills in customer service and refused to give me the procedure for making a complaint and refused to listen to my personal situation. Insurance policy cancelled and could therefore not be accessed online, i no longer have access to the email that was used to open the policy, there is no proof of written comms to me, no information given or accessible. Complaint being made to FSA and to NCD@dialdirect.co.uk avoid at all costs, there are better insurers who have better systems available and who will treat customers with a little bit of respect.. My advice it to just avoid them, they are arrogant aggressive out of touch & abrasively obnoxious to deal with.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,176 reviews