Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been happy with D Dial but last time there was some error and my renewal price had doubled. I cancelled the renewal and it was only when I phoned to get the dates of my claim that I discovered an error was on my account and a second claim had been registered for something which I hadn’t made a claim for and that was why the premium doubled, when they corrected it the price went down a bit but was still high.”

Helpful Report

Posted 2 years ago

“Patient,polite customer service.Prices competitive.”

Helpful Report

Posted 2 years ago

“Friendly and helpful”

Helpful Report

Posted 2 years ago

“Excellent service. Renewed my insurance with Dial Direct and it only went up a few pounds from the previous year which made me very happy.”

Helpful Report

Posted 2 years ago

“Very happy with the insurance”

Helpful Report

Posted 2 years ago

“Very helpful.great website”

Helpful Report

Posted 2 years ago

“Just goog very happy”

Helpful Report

Posted 2 years ago

“I haven’t needed to contact you, thankfully. But the process of getting the insurance and the renewal was very easy to do.”

Helpful Report

Posted 2 years ago

“Happy with the price it seems to be a good company but I haven’t had to make a claim yet and hopefully I won't but if I do I hope that it would get sorted efficiently and promptly”

Helpful Report

Posted 2 years ago

“Very good price for my car fully comp ,any changes are quickly sorted .”

Helpful Report

Posted 2 years ago

“Good prices”

Helpful Report

Posted 2 years ago

“Very prompt with renewals. Documents easy to see on website account. Copy is sent to your e-mail. Very good service, no complaints. Recommend this service.”

Helpful Report

Posted 2 years ago

“Not made any claims yet, thank goodness! However the quote and the Customer Service has been very competitive & professional.”

Helpful Report

Posted 2 years ago

“Terrible insurance company, impossible to raise a claim with them and premiums go up Excessively each year… Avoid”

Helpful Report

Posted 2 years ago

“The operator was patience & actually listened! The reason for the call was very straightforward & so was the process, also to make an unexpected financial saving was the cherry on top! 👏🏾”

Helpful Report

Posted 2 years ago

“The lady I spoke to was very helpful. and it was all very quick.”

Helpful Report

Posted 2 years ago

“second year with them and find them competitive and good value”

Helpful Report

Posted 2 years ago

“Windscreen Company you wanted me to use couldn't fix screen for nearly 3weeks. Not helpful when you need it for mot on a business vehicle. Would have cost me thousands in lost work to have vehicle off the road. Paid for a new screen myself and was fitted next day. Waste of time having glass cover .”

Helpful Report

Posted 2 years ago

“Competitive price”

Helpful Report

Posted 2 years ago

“Very happy with everything good service with no fuzz”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews