Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second year with Dial Direct, I am very happy with the service, all sorted quickly and efficently, would recommend.”

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Posted 2 years ago

“Excellent service, will recommend to family and friends”

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Posted 2 years ago

“Very easy to make contact and my claim was delt with efficiently.”

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Posted 2 years ago

“easy to deal with agent very helpful”

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Posted 2 years ago

“Price remained competitive, very polite staff and really helpful when I broke down.”

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Posted 2 years ago

“We put a claim in on 13th December our fridge had died it’s now March and still no fridge asking for receipts and photos two months after it broke ! Who keeps rotten food for photos !! Pitty it was auto renew they put it up £100 next year NOT A CHaNCE avoid like the plague”

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Posted 2 years ago

“The customer service was excellent all round, but I was very disappointed at the big increase in my premium this year. Would recommend though.”

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Posted 2 years ago

“Quality insurance at a competitive price.”

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Posted 2 years ago

“It’s great no hassle renew for me every year and prices pritty gd”

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Posted 2 years ago

“Good price no hassle or hard sell”

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Posted 2 years ago

“Really like dial direct they sent me all the information necessary to renew my car insurance and the price, they sorted it all out for me and i was so grateful for that ,the price was satisfactory and all i had to do was pay,i will advise other people of my age group to do get their car insurance with this company”

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Posted 2 years ago

“I joint DialDirect for the past two years as they offer more competitive premiums for fully comprehensive motor cover than any other top insurance companies. Besides, its easy to contact their helpline to discuss any issues with one of their courteous and friendly staff. I cannot comment on their emergency road help or breakdown services as I haven’t used them during my cover period. I would definitely recommend dial direct for any motorist who is looking for insurance cover.”

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Posted 2 years ago

“Good price no hassle”

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Posted 2 years ago

“Helpful agents”

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Posted 2 years ago

“I had a small bump in my second vehicle not insured by this company but the still increased my payments by double not happy”

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Posted 2 years ago

“Honest, trustworthy, good prices, do not try and sell you extra. Been with dd for several years now and I’m very pleased with them, especially as I’m on my own now and getting past the other side of 70! Keep up the good work.”

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Posted 2 years ago

“The price was good and policy was suitable for my requirements Im very pleased with the service that I received from Dial Direct”

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Posted 2 years ago

“I’ve had no need to use D.D. yet. They seem helpful and concerned about their customers which is what we need to know for our reassurance about them.”

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Posted 2 years ago

“"Very good service and good price "”

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(Van Insurance) - Posted 2 years ago

“Happy with your service all went well thanks”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews