Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good communiation.. and excellent deal . Policy is especially clear despite increase this year with increased insurance protection I believe .. and still good costing and protection.”

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Posted 2 years ago

“Renewal was cheaper that any comparison site could offer. A phone call got it down further to a more sensible year-on-year increase.”

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Posted 2 years ago

“Aside from scripted responses, not very helpful.”

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Posted 2 years ago

“Easy value for money I could have got cheaper but I am happy to stay with you thanks”

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Posted 2 years ago

“Shame that I had to ring up for an instant discount why try it on? Otherwise it would have been 5 stars.”

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Posted 2 years ago

“Dial Direct are always very polite & helpful in many ways. Nothing is too much trouble & they give the best prices in these very trying times. Nowhere else I would want to be”

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Posted 2 years ago

“Brilliant... Good communication...”

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Posted 2 years ago

“I stayed with Dial Direct again this year even though the price had gone up quite a bit. It was easy to renew and competitive, we will see how the quote goes for next near.”

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Posted 2 years ago

“Very happy with negotiated renewal price following no claims, albeit the price took into account inflation. Very competitive having shopped around. Well done Direct D!”

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Posted 2 years ago

“Revived a letter stating they are unable to give a quote on house insurance for renewal. Nothing has changed , no claims made .Basically poor customer service actually no customer service as no renewal😡😡😡”

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Posted 2 years ago

“The quote I received from Dial Direct for my van insurance was half the price I had been paying my former insurers and the cover was the same”

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Posted 2 years ago

“I received my renewal quote which was higher than the previous year for my home contents insurance so I rang customer service and they managed to almost cut the price in half from the renewal quote, customer service were very friendly and efficient so I renewed my contents insurance for the possible 10th year running.”

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Posted 2 years ago

“Cheap renewal price”

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Posted 2 years ago

“Very happy with price and service”

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Posted 2 years ago

“Am happy with the general service received.”

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Posted 2 years ago

“Good customer service good to deal with and quick response highly recommend”

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Posted 2 years ago

“no great price increase easy to renew i hope i never have to make a claim which could test me and you”

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Posted 2 years ago

“I'm very happy with dial direct. Have been with them for a few years now. My renewal notice came in this year and it had increased quite a lot. I rang them and a very nice lady gave me discounts which meant I was paying same as last year.”

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Posted 2 years ago

“Always good to be with them”

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Posted 2 years ago

“very happy.thanks.”

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Posted 2 years ago

Dial Direct is rated 4.4 based on 3,660 reviews