Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with Dial Direct for a number of years now, good service, competitive pricing, customer loyalty (annual gift voucher). I had a breakdown and used their Road side service, exchanged the battery and away I went. Keep up the good work!”

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Posted 2 years ago

“A competitive quote for my car insurance again this year. A surprise £10 Tesco voucher was sent to me after I'd signed up for another year. I haven't had to make any claims so can't comment on service for this. I can access all my documents using my online Dial Direct account, which is handy.”

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Posted 2 years ago

“I am happy with the quote for my car insurance all though it increased due to inflation it is a lot cheaper than my last insurance company who I would be paying double the amount. Also my documents where swiftly sent by Email so I could print them And read at my leisure.”

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Posted 2 years ago

“Price increase been with you for years no difference that I have about 11 years no claim bonus”

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Posted 2 years ago

“Easy to speak with. Dis mine whilst on holiday in Spain.”

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Posted 2 years ago

“Not had to make any claims. But found it’s easy to renew. Always reminded when renewing is due”

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Posted 2 years ago

“No fuss no bother got a cheaper quote for insuring my car”

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Posted 2 years ago

“Haven’t had any claims but easy to deal with and do what they say they will.”

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Posted 2 years ago

“My RAC home start turned up promptly and I was in time to meet my appointment. My initial contact when renewing my insurance was a really good experience.”

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Posted 2 years ago

“Very straight forward and easy to obtain. Very good quotes an service provider”

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Posted 2 years ago

“The only fault i have is my premium nearly doubled moved house which was only half a mile away from my previous address and went up by £20 a month from £43 to £63 then 5 months later when got my new quote it jumped to £87 a month other than that have no quibbles with them”

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Posted 2 years ago

“Contacted call centre regarding my renewal, very straightforward and helpful service at a competive price.”

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Posted 2 years ago

“Easy to deal with and a quick and prompt response”

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Posted 2 years ago

“Made me happy with the price no negatives”

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Posted 2 years ago

“Always helpful with giving best prices ,and in sending documentation by post as requested.”

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Posted 2 years ago

“Easy to deal with friendly”

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Posted 2 years ago

“I will never re-new my car insurance with you again as i told you in the survey you sent me before, because after renewal and being paid in full you decided that you had made a error with my policy, sorry that's is not my fault and in my opinion you should of stood by what you sold me”

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Posted 2 years ago

“No fuss just took on board the changes - price and renewed without any problems”

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Posted 2 years ago

“Dial Direct have always been very helpful to me.”

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Posted 2 years ago

“Renewed without need to think about it as the prem was only slightly increased. I have received V Good service when needing RAC recovery service. Happy bunny.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews