Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to renew at a very competitive price”

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Posted 2 years ago

“Very happy with my renewal but would have liked a printed certificate and green card for driving in eu as I don't have access to a printer.”

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Posted 2 years ago

“Very easy to renew, I'm confident that when I need them the experience will be as easy.”

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Posted 2 years ago

“This is the second year I have took a policy out, great value for money as breakdown cover is included 👍”

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Posted 2 years ago

“My experience with Dial Direct is very positive. I was very impressed with the renewal price for the following year and how easy it was to renew my new policy. I did request a hard copy of my policy, rather than having to rely going through my emails to recap on information, I haven't received a hard copy. But I would still recommend Dial Direct to insure your car. 😊”

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Posted 2 years ago

“Great service would recommend”

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Posted 2 years ago

“Easy to renew and very competitive. I had a cracked windscreen, rang up and it was fixed within a couple of days.”

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Posted 2 years ago

“Very happy with all of your service thank you”

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Posted 2 years ago

“Excellent competitive pricing Easy to understand what your getting in the quotes 1st time prices had gone up from last year and still cheaper than or company’s would recommend”

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Posted 2 years ago

“Right price for car insurance couldn't be happier”

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Posted 2 years ago

“All good thank you but couldn’t get a cheaper deal this year on my insurance”

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Posted 2 years ago

“Always polite and helpfull”

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Posted 2 years ago

“Have been with Dial Direct for several years always happy with quote, this years lower than last.”

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Posted 2 years ago

“I'm pleased with the service provided. My renewal policy was cheaper this year pleasent surprise. I have no plans to change provider in the near future. Thankyou Dial Direct.”

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Posted 2 years ago

“Sent timely reminder and offered a competitive price. Made the process simple.”

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Posted 2 years ago

“All good iv found them very reliable no complaints”

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Posted 2 years ago

“Easy system and reduced insurance payable this year! That'll help lots with the current cost of living crisis.”

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Posted 2 years ago

“Also there to help you and great service !”

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Posted 2 years ago

“My wife's car got a small chip in the windscreen. I used Dial Direct's preferred repairer, just before the policy was due for renewal, and the repair went wrong and a new windscreen was required. I ended up paying the £100 excess instead of the £25 chip excess. I had already phoned the renewal team to say I would renew the policy and was told that chip repair wouldn't affect my premium of £140. Then both my own and my wife's policy renewed. My premium was paid by HSBC direct debit no problem. Then, inexplicably HSBC decided to decline my wife's premium payment to the same company, Dial Direct. Dial Direct had attempted to take £176, not the agreed £140 and for whatever reason, still unexplained to me, HSBC declined the payment. Then to compound matters I received an "Urgent" e mail from Dial Direct to say that now £196 (not £140 or £176) was due immediately or the policy would be invalidated. This included a £20 inconvenience penalty. So without having done a single thing wrong I incurred a £56 penalty as a result of HSBC ignorance and Dial Direct annoyance. I also wonder whether chip repair companies have a conflict of interest when it comes to repairing windscreens. I suspect they make about £30 on a repair but £100+ on a replacement.”

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Posted 2 years ago

“Happy to renew the car insurance, again. Good price and had a £10 Tesco voucher as a thank you from them. Great Company to deal with. Will probably use for my other car, as well as husbands.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews