Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,004 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,004 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very helpful and accommodating when renewing my car insurance, even after trying other insurance companys, I've always come back to Dial Direct who always match other quotes I've been given. Well Happy with the service and the operators are always very helpful.”

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Posted 2 years ago

“Although I have not had any reason to call But have enjoyed the text received every time my payment is paid and texting me the next payment date.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent Service 👍”

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Posted 2 years ago

“Friendly customer service, used different payment and price was cheaper than last year, clear explanation of when money will be taken. Quick to email paperwork after paying.”

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Posted 2 years ago

“Comprehensive Car Insurance was most competitive last year and this years premium only slightly more, so was happy to renew policy. Renewal procedure was easy to follow.”

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Posted 2 years ago

“Excellent service & prices”

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Posted 2 years ago

“5 stars all around for Dial Direct would highly recommend especially when comes to price and customer service.”

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Posted 2 years ago

“Good renewal quote no fuss really easy”

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Posted 2 years ago

“Hassle free, competitive ( cheaper than last year!), 3rd year with them. Never had to claim so cannot comment on other processes. Would recommend.”

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Posted 2 years ago

“Good price for Car insurance easy set”

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Posted 2 years ago

“Adequate ok at present, don’t get complacent!”

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Posted 2 years ago

“Customer Service in respect of processing claims is appalling. Claim still not resolved three months later and take no responsibility for the initial handling of claim - transferred to a third party who are a subcontractor of Dial Direct who incorrectly dealt with claim in first instance.”

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Posted 2 years ago

“The quote was cheaper than last year all completed online and a paper copy simply printed off no problems no hassle”

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Posted 2 years ago

“Excellent price,excellent service,all on line but I requested a paper copy which the team sent within days.This is the second year Dial Direct have proved to be an excellent company no hassle insurance.”

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Posted 2 years ago

“Very competitive price.”

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Posted 2 years ago

“Good communication when renewal is due . Etc. very competitive insurance quotes .”

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Posted 2 years ago

“Reasonable price”

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Posted 2 years ago

“Very friendly and helpful. Good service”

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Posted 2 years ago

“Really easy to renew and quote was cheaper than last year .”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,004 reviews