Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant say that I've had any problems at all just wish it was a bit cheaper would be nice so no problem cheers.”

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Posted 3 years ago

“I wanted to add a 2010 KA using exact same criteria to my policy for which l had been charged £209 pa for a 2010 corsa. I was told it would cost £370 to do so and that this was the best price although the agent didn’t know why it was expensive… Well me neither!!”

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Posted 3 years ago

“the service was realy good,staff realy helpful, the price was better than most other icompanys for what you get”

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Posted 3 years ago

“With a bit of effort, I had to ring three times as I kept getting the wrong quite, s if there’s a next time please try harder. Elizabeth”

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Posted 3 years ago

“Good customer service whenever iv had to ring, pleased with all quotes iv had.”

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Posted 3 years ago

“So easy to navigate, they gave me chance to shop around but no-one was coming out any cheaper so it was easier to just stay with dial direct”

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Posted 3 years ago

“Coming up for the third year and found. no great reason to change. I know prices go up all the time so didn't bother checking. Maybe next year I'll have a look around.”

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Posted 3 years ago

“Added a new driver to existing policy then went away on hols. They cancelled my policy with 2 hours notice as I didn't' give them the info they wrote to me about I was away so did not get letter no emails or telephone calls in between would never use this company again no common sense had been wither for years.”

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Posted 3 years ago

“Easy to deal with no fancy frills,job done pleasant.”

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Posted 3 years ago

“Easy to deal with hassle free.”

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Posted 3 years ago

“Dial Direct value loyalty that's for sure. This is my second year insuring my elderly MX5 Roadster with Dialdirect. I received a renewal notification about a month in advance, which gave me time to look around for another company at a more competitive price. Bearing in mind my 1st year with DD (whereby I had 1 years NCD) cost £144 pa. The renewal with 2 years NCD was £175.25 pa. I found another company with exactly the same features i.e. Legal, Breakdown etc for £135 pa. However, owing to being hospitalised during the renewal date I was unable to switch in time, so left my cover with Dialdirect. I was asked to provide feedback with Trust Pilot and subsequently marked them down on pricing, bearing in mind this was my 2nd year with them and having another years NCD. Thinking nothing more of it, I received a call from Dialdirect (a lady named as Rachael), stating that she had received my feedback and in view of the comments made about pricing she was going to refund me £32.52. Thanks once again Rachael. Its refreshing to see that Dialdirect values feedback and wants to keep hold of loyal customers. Keep up the good work.”

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Posted 3 years ago

“I'm into my second year of being insured with them and so far everything seems to be okay. The price was reasonable too.”

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Posted 3 years ago

“Very easy to set up great price very happy with my insurance well done keep up the good work”

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Posted 3 years ago

“Cannot complain about anything. Good company.”

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Posted 3 years ago

“I rang dd was put through to a 3rd party a woman who sounded vague and in fact maybe outdoors wo couldn't say whether I was covered for items in my car. She went off the line for ages then finally said she would arrange somebody to call me back. A week later I rang again to be told NO I couldn't claim. Not good !!!”

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Posted 3 years ago

“Straight forward no fuss”

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Posted 3 years ago

“Dial Direct are the best deal around regarding home insurance. Their prices are unbeatable. The only minus is if you miss a payment you need to pay a strong penalty as it happened once to me. But their cover is beyond reproach.”

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Posted 3 years ago

“"they spend ages taking details to then claim they dont insure my type of car "”

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(Van Insurance) - Posted 3 years ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh

Posted 3 years ago

“I was happy with the renewal price, it was handled quickly and professionally.”

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Posted 3 years ago

“I found cheeper quotes online so wondered why your quote was high x just. Let it go onto new insurance with yourselves for easiness.”

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Posted 3 years ago

Dial Direct is rated 4.4 based on 3,660 reviews