Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,004 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,004 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my quote for this year wasn't happy with it rang up spoke to really nice girl who sorted me out and got it down much cheaper so I was really happy thanks”

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Posted 2 years ago

“Great prices and very easy to deal with”

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Posted 2 years ago

“i have always been happy with dial direc, although i have never had a claim. i would like a paper copy of insurance certificate.”

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Posted 2 years ago

“All good, the service I have up till now has been exceptional, the prices have been reasonable . Over all I have been very satisfied.”

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Posted 2 years ago

“To be honest it is my fault as I did not spot this automatic renewal notice hence I have finished up with two lots of insurance on my house. Therefore I would like to cancel this insurance and arrangement with Direct Dial. I ask that they contact via my mobile to do just that. My mobile number is 07836 619760. Thank you. Phil Spring”

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Posted 2 years ago

“An excellent company with very affordable prices. Happy with my level of cover, and easily contactable should the need arise. Also a clear understanding of the policy.”

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Posted 2 years ago

“Excellent price and for the first time with an insurance company my premium actually dropped on my renewal quote and I could not find it any cheaper on comparison websites”

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Posted 2 years ago

“Low cost house insurance and price has gone down this year. Easy access to policy on Line and plenty of notice at renewal. Haven’t claimed yet on a policy so not able to comment on this aspect.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“"Well priced and easy to buy online"”

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(Home Insurance) - Posted 2 years ago

“Dealt with everything in a very efficient and friendly manner. Mistakes were made after the deal was done with pricing which was very quickly noticed and sorted with the minimum of fuss.”

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Posted 2 years ago

“From the following questions asked, this does not seem to apply to me.”

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Posted 2 years ago

“There was no fuss your renewal quote was favourable and so made it easy to renew with Dial Direct”

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Posted 2 years ago

“Excellent helpful”

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Posted 2 years ago

“Great service at a fantastic price. Hopefully I will never have to use your ‘product’ but I am confident that it would be a simple process if I ever should.”

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Posted 2 years ago

“Easy to talk to and easy to get through to! Premium has reduced every year!”

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Posted 2 years ago

“Very competitive priced and can’t fault their customer service. Have renewed again without any problems.”

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Posted 2 years ago

“Excellent service from Dial Direct when I changed cars 2 days before my insurance was due to kick in. That was last year and I have renewed with them as the price was very competitive. Simple online application process too. Definitely recommend”

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Posted 2 years ago

“Staff were very helpful and made the purchase of an insurance policy easy and stress free”

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Posted 2 years ago

“Customer service excellent for easy renewal of policy .Haven't had to make a claim yet ,but I'm confident when I do , it will be handled without any fuss .”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,004 reviews