Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,334 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite, very helpful, very satisfied.”

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Posted 2 years ago

“Renewed my insurance again with Dial Direct for a second year really great service and best price”

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Posted 2 years ago

“Excellent service I'm very happy with them Thank you so much”

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Posted 2 years ago

“They were able to get me a cheep price than the one they gave me first. Just because I told them I had retired this year”

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Posted 2 years ago

“Very professional service. Questions answered clearly and my unfortunate claim was dealt with efficiently and effectively. Can't ask for more.”

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Posted 2 years ago

“Excellent service started second year with company and have no regrets. Quote as good as any other offered,have already recommended to others!!”

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Posted 2 years ago

“Sizeable increase on last year but wanted the RAC cover but wasn’t impressed when after renewing was told that the Motor Legal Protection wasn’t included which was last year no effort made on their behalf to rectify this and they know about their mistake”

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Posted 2 years ago

“Always a smooth easy transaction when insuring my car. Very efficient and excellent communication. Highly recommend. Competitive prices always.”

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Posted 2 years ago

“Good customer service”

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Posted 2 years ago

“They gave me a warning the Insurance was due to run out and gave me plenty of time to search for a cheaper product, I liked the fail safe that automatically insured me after a specified date. Also I am grateful for the large text as I have eyesight issues Many thanks”

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Posted 2 years ago

“Not had use your services up to now and everything fine decent price”

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Posted 2 years ago

“This is my third year with Dial Direct who offer competitive renewal prices. I would suggest that my policy price and renewal beats many of the other quotes that I have received hands down. Also a great overall policy. Thanks”

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Posted 2 years ago

“Great company to use and no hassle with insurance renewal”

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Posted 2 years ago

“This is my second year with Dial Direct, they offer a competitive price to the opposition. Everything about your policy is easily accessible online. As long as they stay competitive I want stay with them.”

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Posted 2 years ago

“Easy to communicate with customer service.”

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Posted 2 years ago

“Happy with the price and service”

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Posted 2 years ago

“I am an old person. I find your automatic renewal the worse thing ever. In my opinion it should be illegal to do. That is my biggest concern for marking you down. What made me happy? well nothing as I have not had any reason to contact you as yet to be disappointed.”

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Posted 2 years ago

“Great renewal price”

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Posted 2 years ago

“Excellent company,who have looked after me very well this year,when the renewal came up recently,the price was very competitive,so I have utilised their services,for another year,i have comprehensive insurance,and the policy covers everything you need,including legal aid,and breakdown cover,their website is very well laid out,and easy to use,and you can access your documents,24/7 i am very happy,and would highly recommend them.”

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Posted 2 years ago

“I have been with your company a few yrs now and have not been disappointed with the service and quotes l recieve”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,334 reviews