Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy renewal of a very competitive rate for our car insurance.”

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Posted 2 years ago

“When I received renewal quote I spoke to them direct and managed to get a more than favourable price, bettering on line quotes. They were very helpful and understanding. Highly recommended.”

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Posted 2 years ago

“Renewed again this year - Happy with customer service cost and process was seamless - happily recommend”

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Posted 2 years ago

“My own insurance was cheaper than last year. Easy to renew. I put my wife with Dial Direct and needed help. Could be easier to talk with someone but otherwise OK and happy”

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Posted 2 years ago

“The renewal process was very easy having received a competitive quote.”

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Posted 2 years ago

“No hassle happy with renewal prices over past 2 years if it’s reasonable next renewal will take insurance out with them again”

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Posted 2 years ago

“Renewal was really easy and straight forward very pleased”

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Posted 2 years ago

“good.better than i expected.”

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Posted 2 years ago

“Good service good price for renewal”

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Posted 2 years ago

“Rung up to question policy increase. Very helpful advisor got a better price with everything kept the same, so renewed over the phone. Very pleased with service received”

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Posted 2 years ago

“Very reasonable price, easy to set up and arrange policy and helpful with any queries will stay with Dial Direct for the future 😊”

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Posted 2 years ago

“Seamless annual review and very efficiently sent electronically. Could always do with premiums to be cheaper!”

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Posted 2 years ago

“"Very helpful, excellent service, easy to follow instructions. Will use again."”

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(Van Insurance) - Posted 2 years ago

“Great prices, efficient service, good reminder”

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Posted 2 years ago

“It was cheaper this year and I have no problems with yourself”

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Posted 2 years ago

“I have been with Dial Direct about 3 years now and unlike many insurance companies they have NOT ramped up my policy by massive amounts year on year, infarct this year my policy actually decreased by around 30% !! Excellent prices and services from them and I have no intention of moving insurance companies I can honestly recommend Dial Direct”

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Posted 2 years ago

“Very good insurance price”

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Posted 2 years ago

“Just over a year ago I cancelled my insurance with a very well known dealer and have never looked back. Not only am I getting good insurance for a fraction of the price, I am getting extra benefits such as road side assistance.”

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Posted 2 years ago

“Had a claim against me which is ongoing even though I have proved I was not even in the area and my insurance has gone up in price”

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Posted 2 years ago

“Absolutely first class service from Dial Direct, from customer service to great prices, i am totally happy with the service i receive.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,180 reviews