Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and price competitive. Thankfully not made a claim so can’t rate that part of the service. Hopefully won’t need to!”

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Posted 3 years ago

“Their follow up on my enquiries.”

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Posted 3 years ago

“Good price, automatic renewal,no hassle.”

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Posted 3 years ago

“Excellent service, l’ve found if l have any queries, l am able to talk with someone via telephone or by email, as we know that seems to be a rarity these days, so yes a very happy customer.”

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Posted 3 years ago

“My experience thus far in trying to sort things out after an accident has been nothing short of comical, as well as incredibly stressful and frustrating. I have had to go through the details of what happened three times with three different people, being passed around between Premier Insurance, Budget Insurance, Davies Group, repair management teams, claims teams etc. It is an absolute joke. I have been cut off by two different people just this morning. I am waiting for somebody to contact me to make arrangements to evaluate my car, take it to a garage. Nobody is helping me, they just pass me onto somebody else. Absolutely appalling experience.”

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Posted 3 years ago

“Easy to renew and price”

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Posted 3 years ago

“Customer service was excellent they were very knowledgeable and helpful and the price quoted was very reasonable. this is in my 2nd year with them and would recommend them to anyone. I am an 80 year old pensioner and delighted with the service”

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Posted 3 years ago

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Posted 3 years ago

“a very friendly company car insurance is first class and covers everything the staff i have spoken to are very helpful really cannot praise this company enough keep up the good work”

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Posted 3 years ago

“Very satisfied with my policy”

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Posted 3 years ago

“Excellent company. Had an accident that wasn’t my fault, within a few hours had been informed of accident repair people who would come and collect my car and a car would be delivered to my door on hire. I paid nothing and in two weeks my car was delivered back and the hire one collected. Was kept informed at all times. Couldn’t ask for better.”

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Posted 3 years ago

“Very efficient and friendly and patient”

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Posted 3 years ago

“Fantastic service thank you x”

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Posted 3 years ago

“It took 5 months to send someone out to look at my claim to be told my claim was declined as the leak was prolonged!!!!! No communication from the company to let me know what the delay was, no contact from the company to explain why the claim was declined. Just a call from the loss adjuster to say it wasn’t approved. Poor customer service, no clear reason for the decline, now left with a load of damage I can’t repair!! Will not renew next time.”

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Posted 3 years ago

“the quote was magnificent there skill of quoting is extraordinary so i had too join them. [ Quoting Mr hand Enter the Dragon.Bruce Lee. ] Well chuffed. Many Thanx. Nell.”

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Posted 3 years ago

“The renewal of my van insurance was quick and easy taking about 20 minutes to complete. Price was also reasonable.”

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Posted 3 years ago

“All the staff I dealt with were professional, very knowledgeable regarding the product and extremely helpful and friendly. Will definitely use this company again.”

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Posted 3 years ago

“The customer service was first class the price was very reasonable allowing that every thing had gone up including insurance we had a claim against another party which had no affect on my price on insurance”

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Posted 3 years ago

“The lady I spoke to was lovely, kind and helpful.”

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Posted 3 years ago

“Absolutely love this car insurance company value for money…everything is explained and well set out ..they deliver what they say all my documents are always sent on time with easy layouts to read and process..cheap and affordable insurance which is a must”

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Posted 3 years ago

Dial Direct is rated 4.4 based on 3,660 reviews