Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have always been helpful and easy to deal with so will continue to use your services with a car and truck thanks for making it straight forward and easy to do”

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Posted 2 years ago

“Great service and communication”

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Posted 2 years ago

“I have recommended this company to all my friends and family as I think the service you get a 2nd to none pricewise I could not be happier”

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Posted 2 years ago

“Good price for a good cover . All straight forward and easy to arrange policy and to make amendments.”

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Posted 2 years ago

“Very friendly and good service . Very helpful”

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Posted 2 years ago

“Good friendly service not pushy”

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Posted 2 years ago

“Dial direct give a good service, very helpful and easy to get in contact with”

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Posted 2 years ago

“Fortunately I have not had to make a claim from my dial policy. I have found the procedure for renewing my policy very efficient and easy”

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Posted 2 years ago

“very good service, cannot say any more.”

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Posted 2 years ago

“This is my second year with Dial Direct very professional service nice surprise when I got my quote and it had gone down thank you 😊”

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Posted 2 years ago

“Excellent all round”

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Posted 2 years ago

“no nonsense renewal if quote to high will do best to find abetter one”

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Posted 2 years ago

“Really happy you always help us to get what we need for what we can afford thankyou”

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Posted 2 years ago

“My 3rd year with dial direct.really easy to deal with your professional and pleasant staff.and happy with my renewal price.10/10. Thanks.”

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Posted 2 years ago

“My second year with them and sort out every thing agin very quickly great service”

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Posted 2 years ago

“After waiting for 20 minutes each time (4) I was connected to RAC not house contents. Not happy.”

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Posted 2 years ago

“great price even when renewing for second year, with RAC cover had to use once with no increase in premium. well recommended”

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Posted 2 years ago

“I would of given 5 stars BUT again I was quoted way over the top AGAIN every year. This happened last year agian quoting a ridiculous increase.. After calling and talking to customer services it went up £8.. So i thought this was going to STOP. We shouldn't have to call every year”

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Posted 2 years ago

“I have been with DD for several years, I have never had anything but the best service from them, and costs are good.”

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Posted 2 years ago

“Very good response and service”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,180 reviews