Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,003 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

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Posted 2 years ago

“I am a Dial Direct Client for more than 6 years and I have been a loyal client towards this company, but they are failing me. I am not impressed with their level of service. It has been almost a month since I reported the accident, still I'm not getting any joy. I am most annoyed that I must wait for this long for them to finalize my claim. I trust this is not the way Dial Direct wishes to conduct business with valued clients. With the treatment that I have encountered from this insurer so called Dial Direct as from last month (August 2022), I would not recommend anyone due to their poor service delivery.”

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Posted 2 years ago

“I have never had to claim yet so can't go over the top with comments. This year was the easiest insurance i have ever taken out but was surprised you had kept my payment details on file. But it made things so easy and the price was exceptional. I have told my niece today to try Dial Direct you will definitely beat the price she has been quoted. In difficult times it's nice to find good value but Dial Direct gave me that. I would like Dial Direct to do this survey with Customers who have claimed to see how you did.”

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Posted 2 years ago

“This is the best insurance company I’ve used so far, I have renewed for a second year. The price for cover is great and the online account is easy to navigate. I would highly recommend them”

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Posted 2 years ago

“1. Your assistant was really nice and helpful, especially as I am not very mobile phone savvy. He was very patient and clarified things so that I could understand. 2. I was really pleased to learn that my contract, which is such great value, covered me for my holiday in France without needing a bolt-on. 3. Your assistant offered me a better deal that I was very pleased to accept. Thank you for an excellent service. It was good to be able to SPEAK to an adviser in person, a rare thing these days.”

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Posted 2 years ago

“For the second year running they offered the best price for the cover I wanted”

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Posted 2 years ago

“Very good price for my car insurance”

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Posted 2 years ago

“Does anyone man the phones? Trying for hours lol eve a period of days.”

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Posted 2 years ago

“Brilliant!”

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Posted 2 years ago

“Hopefully never had a claim but if I do It will be dealt with your good customer service thank you”

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Posted 2 years ago

“This is the 3rd year I have been with dial direct. So easy to understand and the customer service is always 1st class. Renewing my car insurance is as simple as ABC plus my insurance has been lower the last 2 years at renewal. Thank you Dial Direct”

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Posted 2 years ago

“Fast reliable Service.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“I’m very happy of that company, thank you!”

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Posted 2 years ago

“Always helpful and efficient”

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Posted 2 years ago

“Very friendly and helpful on the end of the phone, above and beyond”

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Posted 2 years ago

“Easy to get in touch with. The last two renewals, have come down in premium and not up per year, like the other ones I have used. I have not tried to claim yet, and let's hope I don't have to. That is when you really know how good they are, so far so good.”

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Posted 2 years ago

“Received an expected discount for my second year. I’m happy with the process that you use. Thank you”

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Posted 2 years ago

“Been with this company for years Never had any problems”

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Posted 2 years ago

“Always very helpful and accommodating when renewing my car insurance, even after trying other insurance companys, I've always come back to Dial Direct who always match other quotes I've been given. Well Happy with the service and the operators are always very helpful.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,003 reviews