Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,487 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 2 years ago

“Every Thing With Dial Direct Is So Easy Best Insurance Company I Have Ever Used ,Any Questions Or Queries They Are On It In A Flash If You Are Looking For Good Quality Insurance At A Reasonable Price Look No Further. R Evatt Coventry.”

Helpful Report

Posted 2 years ago

“Always had excellent and quick service”

Helpful Report

Posted 2 years ago

“Price increase not justifiable even in thesectimes”

Helpful Report

Posted 2 years ago

“Very helpful and pleasant to talk to helpful staff wen i was struggling to understand what was going on sent me a copy of all paperwork mand checked to see if i received it x”

Helpful Report

Posted 2 years ago

“Very competitive price and benefits, can recommend looking at this company for your next quote”

Helpful Report

Posted 2 years ago

“Thus far have found Dial Direct easy to deal with, quick response to queries and fair pricing. The on-line service has proved very convenient.”

Helpful Report

Posted 2 years ago

“Good policy that meets my needs at a sensible and competitive price.”

Helpful Report

Posted 2 years ago

“Bit disappointed in the renewal price we got from dial direct.... almost doubled in price from last year....even tho we had two cars insured through dial direct.... didn't show much loyalty...shame as they seemed a good company....”

Helpful Report

Posted 2 years ago

“Dial direct are a good company as my car insurance was reduced after giving feedback due to my original quote being a lot more expensive. Thanks again for a great insurance price. Mr Price.”

Helpful Report

Posted 2 years ago

“Although there was an increase in the annual cost, I thought it was still a reasonable price & did include breakdown.”

Helpful Report

Posted 2 years ago

“Absolutely fantastic”

Helpful Report

Posted 2 years ago

“I wasn't to happy about the price increase last time as I haven't claimed if it increase next year I will be moving on”

Helpful Report

Posted 2 years ago

“Although quite a bit more expensive than last year, the premium does include breakdown cover. Still very good value. Not yet tested by having to make a claim.”

Helpful Report

Posted 2 years ago

“I was happy they brought my premium down I’ve never had an accident in 45years so I feel I should be rewarded with lower premiums. Every year it goes up . So take heed dial direct . Thanks”

Helpful Report

Posted 2 years ago

“My experience using Dial Direct was first class. I shall be using their services again. Highly recommend!”

Helpful Report

Posted 2 years ago

“So Far good to deal with no issues .”

Helpful Report

Posted 2 years ago

“I spoke to the operator on the telephone regarding my renewal price, she was not able to help me lower my premium I was not very happy”

Helpful Report

Posted 2 years ago

“Return customer for years making easy to renew”

Helpful Report

Posted 2 years ago

“Fair price, only a few pounds dearer than the cheapest quote I searched. I couldn't be bothered with all the hassle regarding acquiring proof of no claims with the other company so stuck with this one. Next year, if the cost goes up again, I will be going for the cheapest option. I just don't understand why premiums rise yearly for those of us who have never made a claim, why should we subsidise other claimants, we should be rewarded not punished with rising costs yearly.”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.3 based on 3,487 reviews