Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,002 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to use and no hassle with insurance renewal”

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Posted 2 years ago

“This is my second year with Dial Direct, they offer a competitive price to the opposition. Everything about your policy is easily accessible online. As long as they stay competitive I want stay with them.”

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Posted 2 years ago

“Easy to communicate with customer service.”

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Posted 2 years ago

“Happy with the price and service”

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Posted 2 years ago

“I am an old person. I find your automatic renewal the worse thing ever. In my opinion it should be illegal to do. That is my biggest concern for marking you down. What made me happy? well nothing as I have not had any reason to contact you as yet to be disappointed.”

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Posted 2 years ago

“Great renewal price”

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Posted 2 years ago

“Excellent company,who have looked after me very well this year,when the renewal came up recently,the price was very competitive,so I have utilised their services,for another year,i have comprehensive insurance,and the policy covers everything you need,including legal aid,and breakdown cover,their website is very well laid out,and easy to use,and you can access your documents,24/7 i am very happy,and would highly recommend them.”

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Posted 2 years ago

“I have been with your company a few yrs now and have not been disappointed with the service and quotes l recieve”

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Posted 2 years ago

“All good. Bit pricey but good cover”

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Posted 2 years ago

“Fair price, hassle free and easy to renew. Excellant service”

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Posted 2 years ago

“"Fantastic service "”

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(Van Insurance) - Posted 2 years ago

“Contact with the latest agent was excellent because it identified that my previous contact reporting a claim has not progressed satisfactory. I reported a third party insurer admitting liability of my accident it appears this fact has not been recorded at Direct Line even though I forwarded the third party letter admitting liability. I am also waiting the return of my £250.00 excess payment which should have been paid by the third party insurer.”

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Posted 2 years ago

“very happy with my policy although it did increase by £20 this year documents are easy to access and download”

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Posted 2 years ago

“Good price for the insurance, worked fine with online service.”

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Posted 2 years ago

“Very satisfied with the professional service”

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Posted 2 years ago

“Very happy. My premiums with you have reduced over the past 2 years. Thank you!”

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Posted 2 years ago

“Very difficult to renew. I HAD to phone for some reason. Could NEVER get through after trying for days on end. Phone cutting off numerous times. Eventually had to use the online ‘chat box’ which are never great, but eventually got the renewal sorted, or so I thought. Then overcharged from my quote. Motor Legal cover added by Dial Direct, but never asked for. Added in error apparently. Then trying to get my money back was like pulling my teeth out with blunt pliers. Operator (on those chat boxes again) refusing to honour my quote because ‘it wasn’t the sum stated on her screen’. I couldn’t prove/send copy of quote as on the chat box, although she could see I had been charged Motor Legal insurance in error. Was then cut off from the chat before I could try and rectify the situation. Gave up at this point. Worse EVER experience I’ve had in my 64 years on this planet.”

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Posted 2 years ago

“Price has down for the last 2 years by roughly £40 a year. Never had to ring dial direct because of impeccable service”

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Posted 2 years ago

“Unfortunately we had a fire about 3 years ago claim was handled well . Since then continued to insure with dial direct, fairly priced insurance easy renewal and peace of mind . One thing less to worry about.”

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Posted 2 years ago

“2nd year with Dial Direct, good value”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,002 reviews