Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,433 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and clear communication and value for money. Keep up the great work.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Very happy to go withgo compare insurance n well suggest others to go with go insure co for insurance.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Fantastic”

Helpful Report

(Van Insurance) - Posted 8 years ago

“really easy and straightforward to take out cover from this company. The guy I dealt with was spot on, didn't try to sell anything I didn't want and the cover was instant. Would recommend and will certainly re insure with them.”

Helpful Report

(Van Insurance) - Posted 8 years ago

“Very good and very competitive price at the moment”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Reasonable price for comparable cover with previous provider. But it's only when you make a claim that you find out how good they are.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Very satisfying service.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Everything was straight forward and easy to navigate.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Had to change registration on car done in five minutes no hassle”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, It is great to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Posted 8 years ago

“Excellent custumer service, good and cheap insurance”

Helpful Report

(Van Insurance) - Posted 9 years ago

“Very good service!!!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Hhffkvvgh”

Helpful Report

(Car Insurance) - Posted 9 years ago

Thank you for the 5 star rating. We look forward to keeping up this standard of service and your continued custom. Kind Regards, Dial Direct Social Team

Posted 8 years ago

“All I can say is that I would use them again thank you.”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi Vernon, Thank you for your review. It is great to hear that you are happy with our service. Kind Regards, Budget Social Team

Posted 9 years ago

“This has to be the best insurance company I have ever used! Helpful friendly staff and great prompt service.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to post a review. I am pleased to hear that you found our service helpful. We look forward to your continued custom. Kind Regards, Budget Social Team

Posted 9 years ago

“Very quick and efficient”

Helpful Report

(Van Insurance) - Posted 9 years ago

“Very friendly and efficient representatives. Good pricing. Will definitely choose Dial Direct again.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Excellent customer service at all times. Very helpful staff.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Paul, Thank you for your review. We aim for 1005 customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Good value and service happy”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Jason, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Although this was a competitive quote it was well presented. All options were clearly shown and easy to understand. With this in mind I was able to take out more cover for my money. The customer service gave me a voucher for a free car wash after I joined not a lot but no other insurer has done anything like. I had a follow up call to ensure I had received the policy I thought I should have, a nice touch.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Peter, Thank you for your review. It is great to hear that you are happy with the amount of cover provided and our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“When making a claim the customer service team were excellent. My claim was dealt with quickly and everything was explained to me.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

Dial Direct is rated 4.3 based on 3,433 reviews