Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,433 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good!”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“This site was very easy to use price comparison was unbelievable. Will certainly be comparing again this year”

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(Car Insurance) - Posted 9 years ago

Hi Valerie, Thank you for your review. I am pleased to hear that you found the online process easy to follow. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Posted 9 years ago

“Great prices.will book again”

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(Car Insurance) - Posted 9 years ago

Hi Stephen, Thank you for your review. I am pleased to hear that you are happy with your policy and that we could provide you with a competitive quote. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“The service from Dial Direct Insurance was fantastic, from quote to buying the insurance was very smooth, and with an online sign in account means it's simple to access documents etc with no fuss.”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Very good and professional Many thanks”

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(Van Insurance) - Posted 9 years ago

Hi Ahmed, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Best”

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(Car Insurance) - Posted 9 years ago

Hi Michael, Thank you for your review. We aim for 100% customer satisfaction and it is great to know that we have achieved this with you. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very helpful and polite customer service provided.”

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(Home Insurance) - Posted 10 years ago

Hi Ruth, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Perfect affordable service here is visible how other companies ripping us off ! Thanks for being .”

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(Car Insurance) - Posted 10 years ago

Hi Mikulas, Thank you for your review. I am glad to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Not had document printed due to not having a printer. Would prefer documents to be posted to my adddress free or for a small admin fee.”

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(Home Insurance) - Posted 10 years ago

Hi, I would like to get this resolved for you. Please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Very good”

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(Van Insurance) - Posted 10 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“I was a little worried as I had never heard of this provider,but a family member had so I just went with it.Fortunately l haven't had to make a claim so don't know about their customer service directly but have no reason to think it wouldn't be satisfactory.”

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(Car Insurance) - Posted 10 years ago

Hi Diane, Thank you for taking the time to share your experience and please thank your family member for the recommendation. If and when you do require any assistance for any aspect of your policy, our advisors will be happy to help. Kind Regards, Keri

Posted 9 years ago

“very good srveice”

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(Van Insurance) - Posted 10 years ago

Hi Ian, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“My experience with DialDirect was great. They are very courteous and professional.”

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(Car Insurance) - Posted 10 years ago

Hi, Thank you for your review. I am pleased to hear that you found our advisors professional and that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“I was amazed that it was so easy to get on GO Compare and go through the quotes that were right for me.. I phoned Dialdirect to go through the Policy with them, and it was sorted so quickly. I asked for the Paper Insurance document to be sent to me by post..This was no problem and received them quite quickly after my no claims bonus was sent to them.. I do hope that my quote om renewal with be just as good.”

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(Car Insurance) - Posted 10 years ago

Hi, Thank you for taking the time to share your experience. It is great to hear that you found the process easy and that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Difficult to write a review apart from the ease in which I was able to buy the insurance for my car. As I have not had any problems then I am not aware how any claim would have been handled. Apart from this I believe I would more than likely insure with Dial Direct again when it is due for renewal. Please note I am from Chorley Lancashire and not from Preston as shown below.”

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(Car Insurance) - Posted 10 years ago

Hi Margaret, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“quick efficient friendly service,many thanks”

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(Car Insurance) - Posted 10 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“very efficient.clearly explained.thankyou.”

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(Car Insurance) - Posted 10 years ago

“Always good”

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(Van Insurance) - Posted 10 years ago

Hi, Thank you for your review. It is great to hear that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Fantastic customer service ,friendly ,helpful ,and everything was explained jargon free, . I will definately stay with dial direct and will tell friends and family about their five star service .”

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(Car Insurance) - Posted 10 years ago

“It was so easy to get my car insurance from dial direct I will in the future go to them for my other insurances when due.”

Helpful Report

(Car Insurance) - Posted 10 years ago

Dial Direct is rated 4.3 based on 3,433 reviews