Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing (although understandable)increase in premium so I phoned to inquire if that was the best price they could offer the operative in the call centre was difficult to understand and didn’t seem understand what I was asking. I eventually gave up and paid the premium, hopefully I will have a mor positive experience next year 🤞”

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Posted 1 year ago

“My insurance was put up to £30a month from £17.I phoned and got a reduced payment.I don’t know why it wasn’t given in the first time.🤬🤬”

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Posted 1 year ago

“I didn't get any information near the time of renewal, wasn't warned on how much the price had gone up, so no friendly call to see if they could reduce or go ahead on the extortionate price rise. Then they took double amount out of my account without informing me why. Can't cancel now as would cost me a fortune. Not a happy customer and will not use again for the following year”

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Posted 1 year ago

“Existing customer who gets no discount for my renewal. I find that utterly poor business practice. This is the last time I use Dial direct.”

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Posted 1 year ago

“Was given my price for my insurance for the year / month ,with a email from Dial Direct . Taken the money out of my bank & it was more than what the email had sent . As times are hard with everything going up up up each time . Why….as NO up date about it from your company….”

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Posted 1 year ago

“You doubled the premium with no explanation”

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Posted 1 year ago

“Price gone up lot not happy”

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Posted 1 year ago

“Had been happy enough with policy even though it went up this year but I added my Daughter on my policy as she needed my car for couple days but now she doesn’t need the car I tried taking her off the policy but won’t let me do it so I’m still paying the extra money for her to be on the insurance. I feel I’m getting ripped off. Why can’t I take her of my insurance?”

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Posted 1 year ago

“Does not reward loyalty - uncompetitive year on year and totally inflexible when price against others raised . Won’t be renewing next year !”

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Posted 1 year ago

“Auto renew took place without offering a renewal price .by passing any comparisions ONLY found out by banking audit. Customer service had to be contacted. then process of refund to my Bank had to take place. on a clerical error /machine error to over charge that I had to question never before had this happened Hope it does not happen to anyone else.”

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Posted 1 year ago

“Only changed my address and it cost me a fortune. Will not renew my policy next year”

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Posted 1 year ago

“Service ok just price lot dearer than last year.no loyalty for long term customers”

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Posted 1 year ago

“"Hi\r\nHad van insurance with Dial Direct and cancelled insurance after 6 months as I sold van.\r\nI cancelled policy online but Dial Direct took \u00a360\r\nWill not be using or recommend them ."”

Helpful Report

(Van Insurance) - Posted 1 year ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 1 year ago

“Well at least the last person's review they were helpful at getting the price down. My re newly came up as £80 more this year, I phoned to see if they could come up with a better deal, as the knock I had was 5 years 10 months ago. Not a penny off. Last year increase was £20, and they reduced it.”

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Posted 1 year ago

“Aside from scripted responses, not very helpful.”

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Posted 1 year ago

“Shocked that my insurance had gone up £115 in a year. Nothing has changed and I hadn't make a claim.”

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Posted 1 year ago

“I got my renewal for my car insurance it was a lot higher than last year so I said to your advisor that I want to cancel my insurance because I knew that I would get a better guote and cheaper then I phoned you to tell you if you can match the quote I will stay with you but the first advisor seemed to be not bothered helping the second adviser was really good and very helpful”

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Posted 1 year ago

“"they spend ages taking details to then claim they dont insure my type of car "”

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(Van Insurance) - Posted 1 year ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh

Posted 1 year ago

“Bit disappointed in the renewal price we got from dial direct.... almost doubled in price from last year....even tho we had two cars insured through dial direct.... didn't show much loyalty...shame as they seemed a good company....”

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Posted 1 year ago

“I am happy with Dial Direct as an insurance firm as far as my experience with them goes, which is more or less zero as I haven't had to claim for anything. But this year the renewal price went up by nearly £50 for no reason that I can see . I have not out Dial Direct anything (- as far as I remember-) so why the price hike?”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,981 reviews