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Dial Direct Reviews

4.3 Rating 3,493 Reviews
85 %
of reviewers recommend Dial Direct
Company Reviews Questions Metrics
4.3
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Verified Buyer
“Very good”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“good service fair price”
Helpful Report
(Car Insurance) - Posted 10 years ago
Mark
Verified Buyer
“Very easy to deal with and clear about there policy. Thanks.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Iris
Verified Buyer
“I found the they were clear and explained things well and displayed a lot of patients thank you”
Helpful Report
(Car Insurance) - Posted 10 years ago
Malcolm
Verified Buyer
“very good service no problems at all”
Helpful Report
(Car Insurance) - Posted 10 years ago
Jordon
Verified Buyer
“My claim experience with Dial Direct was awful! My claim was in October 2014 and the unsatisfactory outcome is still causing me distress to this day! The process it's self was very very long winded, and although majority of insurers now offer a 'like for like' option when making claims, Direct Dial do not. Even if their clients finance company requests that it be done this way. I have since had to make a claim with an alternate company, and that process was handled quickly and smoothly with no fuss. If onlyi'd chose them the 1st time around...”
Helpful Report
(Car Insurance) - Posted 10 years ago
Brian
Verified Buyer
“I have always found Dial Direct a Great Company to deal with ,the phone is always answered Promptly and Ive never had a problem with any of their staff ,theyre always Pleasent and Very Helpfull ,their Prices are always very Competative too .all in all a Super company and I have no hesitation in Recomending them to all !”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Gave me the best quote, with all i needed, was very helpful when i had to make changes to my policy.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Michael
Verified Buyer
“do not know anything about they have never been in touch. i have no idea where my documents are, but then again it is on line and i have no idea how to access it. basically a total waste of my time. so disapointed. why no letter and why do i need to press lots of different pages to access it anyway.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Jeremy
Verified Buyer
“very good”
Helpful Report
(Car Insurance) - Posted 10 years ago
Glenn
Verified Buyer
“Great no problems”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Far too many phone calls and letters for an 82 year old lady to deal with. Only took the insurance as all the hassle was making me ill. My son always helps with my insurance needs, this year I was not well and could not be bothered with all the irritations this company caused, so I just said yes. Never again I will let my son sort it out for me online.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“i am happy with the service I got”
Helpful Report
(Van Insurance) - Posted 10 years ago
Colin
Verified Buyer
“In my opinion when I changed my vehicle from an import to a British vehicle the insurance was a bit steep as it increased, but due to our financial situation at the time we could not afford to cancel and take out a new policy with another company, quoting half the price for same. I am glad that when I changed my vehicle recently Dial Direct could not cover as they did not list latest vehicle. I took out a policy with another company paying nearly half (for a left hand drive American import) of what Dial Direct were charging for a British vehicle”
Helpful Report
(Car Insurance) - Posted 10 years ago
Julie
Verified Buyer
“Never had to make a claim so not sure how helpful they are”
Helpful Report
(Home Insurance) - Posted 10 years ago
John
Verified Buyer
“Excellent service provider !”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Excellent service when taking out insurance, clear guidance.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Martin
Verified Buyer
“was given no support following accident which was not my fault. quadrupled monthly premiums following accident for duration of policy. absolutely gutted. nothing i can do”
Helpful Report
(Car Insurance) - Posted 10 years ago
Sylvia
Verified Buyer
“Everything quite straightforward but thankfully never experienced having to claim.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Angela Joyce
Verified Buyer
“haven't made a claim this years so nothing to report”
Helpful Report
(Home Insurance) - Posted 10 years ago
Dial Direct is rated 4.3 based on 3,493 reviews
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