Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,591 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,591 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and professional service, with a competitive quote.”

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(Car Insurance) - Posted 10 years ago

Hi William, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 10 years ago

“First insurance - no problem. Afterwards very poorly advised autorenewal at extortion price. Massive cancellation fees. Defnitely nod advised.”

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Posted 10 years ago

“I Haven't had a chance to communicate with them, after I have taken the policy, but seems to me trouble free insurance company. When you go for a claim only you can see the in and outs. This is what I can tell you at present.”

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(Car Insurance) - Posted 10 years ago

Hi Ponniah, Thank you for your review. I am pleased to hear that you have not experienced any issues with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“Having never used a compare website before I did so to get the best price for car insurance, Seeing as I had not insured a car in my own name for a while I was expecting a hefty bill. Even with zero no claims bonus Dial Direct gave me an excellent price for insuring my brand new Nissan X-Trail. Their customer service staff also made it really easy to deal with them over the phone. I'm really pleased with choosing Dial Direct.”

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(Car Insurance) - Posted 10 years ago

Hi Barry, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 10 years ago

“My experience with dial direct was easy and perfect. Just how l like it. Thanks.”

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(Car Insurance) - Posted 10 years ago

Hi Carmel, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“is ok”

Helpful Report

(Car Insurance) - Posted 10 years ago

Hi Mariusz, Thank you for your review. It is great to know that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“correct”

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(Car Insurance) - Posted 10 years ago

Hi Imre, Thank you for your review. It is great to see that you are happy with your policy cover. Kind Regards, Keri

Posted 10 years ago

“It was quick and easy to set up, all the information was clear.”

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(Car Insurance) - Posted 10 years ago

Hi Michelle, Thank you for your review. I am pleased to hear that you found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“Fantastic easy and no hassle”

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(Van Insurance) - Posted 10 years ago

Hi Chris, Thank you for your review. I am pleased to hear that you have found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“So easy to deal with”

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(Car Insurance) - Posted 10 years ago

Hi, Thank you for your review. It is great to hear that you are happy with our service. Kind Regards, Keri

Posted 10 years ago

“No problems”

Helpful Report

(Car Insurance) - Posted 10 years ago

Hi Christine, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“was i meant to receive a free gift ? with go compare”

Helpful Report

(Home Insurance) - Posted 10 years ago

HI Philip, Thank you for your review. I'd like to help look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 10 years ago

“Had to change address mid policy . No problem first class .”

Helpful Report

(Van Insurance) - Posted 10 years ago

Hi Lee, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“Very good , I will be using them again.”

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(Car Insurance) - Posted 10 years ago

Hi Jonathan, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“Straight forward van policy, easy to set up and hassle free. I haven't had to make any claims so I can't really make any further comment other than I will probably renew when the time comes.”

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(Van Insurance) - Posted 10 years ago

“Thanks”

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(Car Insurance) - Posted 10 years ago

Hi, Thank you for your 5 star rating. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“Verry good offers”

Helpful Report

(Car Insurance) - Posted 10 years ago

Hi Norbert, Thank you for your review. It's great to hear that you happy with your policy. Kind Regards, Keri

Posted 10 years ago

“No thank you”

Helpful Report

(Home Insurance) - Posted 10 years ago

Hi, Thank you for your 5 star rating Kind Regards, Keri

Posted 10 years ago

“They were great!! First time I've insured my car with them but I have no complaints .. If the price stays the same I'll use them again.. Thanx”

Helpful Report

(Car Insurance) - Posted 10 years ago

Hi Petula, Welcome to Dial Direct! I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“CUSTOMER SERVICE VERY EASY TO DEAL WITH AND EXPLAINED EVERYTHING VERY CLEAR AND PRECISE WOULD DEFINETLY USE THEM AGAIN”

Helpful Report

(Car Insurance) - Posted 10 years ago

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 10 years ago

Dial Direct is rated 4.3 based on 3,591 reviews