Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,661 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.4

Based on 3,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always saying my password don’t match the login and never sends emails to reset.”

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Posted 8 years ago

“The service I received was very efficient and smooth, without a problem and I will be renewing my policy with them in the near future.”

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(Van Insurance) - Posted 8 years ago

“no more than what i would expect”

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(Home Insurance) - Posted 8 years ago

“Absolutely no help. I had to deal with underwriter direct. Dial Direct also failed to provide my proof if no claims bonus.”

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(Van Insurance) - Posted 8 years ago

“very disappointing company”

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(Van Insurance) - Posted 8 years ago

“Keep well clear of this lot was with then for 3years I have full no clams discount 69per month I cancelled then and want nearly 200pounds cancellation fee just renewed my car with a different insurance company 25per month they are a rip off.”

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Posted 8 years ago

“satisfied”

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(Van Insurance) - Posted 8 years ago

“the only reason i cancelled my policy was that i changed my vehicle to a new model i asked dial direct to provide ongoing cover for me , the quote they gave me was £280.00 more than alternative providers so i changed to RAC , i was disappointed to note when i went online after i changed that on a comparison website with my details entered Dial Direct were actually cheaper !!! and with the same underwriter !!! . This is very frustrating for me as a customer and Dial Direct lost my business ! leaves me as customer thinking that Dial Direct were profiteering at the expense of an existing client ! couldnt fault their service while i was a customer other than being charged a penalty for cancelling my policy .”

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(Van Insurance) - Posted 8 years ago

“spam spam”

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(Van Insurance) - Posted 8 years ago

“Very easey to deal with and would deal again”

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(Van Insurance) - Posted 8 years ago

“very happy”

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(Van Insurance) - Posted 8 years ago

“My car was picked up very quickly, I had a courtesy car delivered without quibble and claim was settled in a timely manner. I was kept fully updated and the service was very personal.”

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(Car Insurance) - Posted 8 years ago

“xxx”

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(Van Insurance) - Posted 8 years ago

“Very easy to do.”

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(Home Insurance) - Posted 8 years ago

“I have had no contact with Dial since taking out the policy so unable to comment any further.”

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(Car Insurance) - Posted 8 years ago

“Very happy with the service provided, easy & straight forward to understand.”

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(Home Insurance) - Posted 8 years ago

“Good Communication”

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(Van Insurance) - Posted 8 years ago

“Sound no problem”

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(Van Insurance) - Posted 8 years ago

“Very helpful and clear communication and value for money. Keep up the great work.”

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(Home Insurance) - Posted 8 years ago

“Excellent policy- just too expensive at home insurance renewal date being approximately £230 more expensive for the year than very similar policies from other competitors. Shame as they were very competitive when we originally changed to them. Just shows: it is always sensible to shop around every year, even if you had a good deal last time.”

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Posted 8 years ago

Dial Direct is rated 4.4 based on 3,661 reviews