Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,493 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unhelpful and rude. When changing my car details the quote went up 3 times, I will not be renewing wit themin March when current insurance expires”

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(Car Insurance) - Posted 10 years ago

Hi Amy, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 10 years ago

“very efficient.clearly explained.thankyou.”

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(Car Insurance) - Posted 10 years ago

“Good service. Thankyou.”

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(Car Insurance) - Posted 10 years ago

Hi David, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“Always good”

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(Van Insurance) - Posted 10 years ago

Hi, Thank you for your review. It is great to hear that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

Posted 10 years ago

“Fantastic customer service ,friendly ,helpful ,and everything was explained jargon free, . I will definately stay with dial direct and will tell friends and family about their five star service .”

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(Car Insurance) - Posted 10 years ago

“It was so easy to get my car insurance from dial direct I will in the future go to them for my other insurances when due.”

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(Car Insurance) - Posted 10 years ago

“They were easy to talk to and made everything simple.”

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(Car Insurance) - Posted 10 years ago

“Very good service”

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(Car Insurance) - Posted 10 years ago

“very good service”

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(Car Insurance) - Posted 10 years ago

“Very good.”

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(Car Insurance) - Posted 10 years ago

“Shocking attitude, Will not renew.”

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(Car Insurance) - Posted 10 years ago

“Hopeless”

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(Car Insurance) - Posted 10 years ago

“They have been excellent.”

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(Car Insurance) - Posted 10 years ago

“very good service will stay on if the price stays right.”

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(Car Insurance) - Posted 10 years ago

“Good call centre never on the phone to long”

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(Van Insurance) - Posted 10 years ago

“Provides just what we want at a very competitive price.”

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(Home Insurance) - Posted 10 years ago

“Brilliantly helpful. I was an existing customer and when I purchased a new car I made an error in purchasing a new policy rather than amending existing one. Sorted out within 5 minutes. Also £300 cheaper than the qoute from the dealer I got car from.”

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(Car Insurance) - Posted 10 years ago

“kept putting obstacles in my path”

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(Car Insurance) - Posted 10 years ago

“Getting the car insured was painless and simple. The docs arrived via email which is fine for me.”

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(Car Insurance) - Posted 10 years ago

“First class rates and very good communications over the phone and online.. Best price quote..”

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(Van Insurance) - Posted 10 years ago

Dial Direct is rated 4.3 based on 3,493 reviews