Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,442 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far too many phone calls and letters for an 82 year old lady to deal with. Only took the insurance as all the hassle was making me ill. My son always helps with my insurance needs, this year I was not well and could not be bothered with all the irritations this company caused, so I just said yes. Never again I will let my son sort it out for me online.”

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(Car Insurance) - Posted 10 years ago

“i am happy with the service I got”

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(Van Insurance) - Posted 10 years ago

“In my opinion when I changed my vehicle from an import to a British vehicle the insurance was a bit steep as it increased, but due to our financial situation at the time we could not afford to cancel and take out a new policy with another company, quoting half the price for same. I am glad that when I changed my vehicle recently Dial Direct could not cover as they did not list latest vehicle. I took out a policy with another company paying nearly half (for a left hand drive American import) of what Dial Direct were charging for a British vehicle”

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(Car Insurance) - Posted 10 years ago

“Never had to make a claim so not sure how helpful they are”

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(Home Insurance) - Posted 10 years ago

“Excellent service provider !”

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(Car Insurance) - Posted 10 years ago

“Excellent service when taking out insurance, clear guidance.”

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(Home Insurance) - Posted 10 years ago

“was given no support following accident which was not my fault. quadrupled monthly premiums following accident for duration of policy. absolutely gutted. nothing i can do”

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(Car Insurance) - Posted 10 years ago

“Everything quite straightforward but thankfully never experienced having to claim.”

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(Home Insurance) - Posted 10 years ago

“haven't made a claim this years so nothing to report”

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(Home Insurance) - Posted 10 years ago

“it is easy for me and my car ...good job and well done”

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(Car Insurance) - Posted 10 years ago

“very easy to deal with and very happy with price”

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(Car Insurance) - Posted 10 years ago

“Easy to talk to and very helpful. Documents are easy to find on line and easy to print.”

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(Van Insurance) - Posted 10 years ago

“Very easy to arrange the insurance allways collect payments on the agreed date every month will use them again and recomend them to others 5 star well done .”

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(Car Insurance) - Posted 10 years ago

“Online facility easy to use and when I had to call them excellent customer service.”

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(Car Insurance) - Posted 10 years ago

“No very good deeling with the claims. .”

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(Home Insurance) - Posted 10 years ago

“Good service.”

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(Car Insurance) - Posted 10 years ago

“Excellent service.”

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(Car Insurance) - Posted 10 years ago

“The insurance with Dial Direct was very easy to set up, and was half the cost of my previous insurance. The staff were also very helpful.”

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(Car Insurance) - Posted 10 years ago

“I had initial problems with registering & getting documents from Dial Direct, but via a couple of t/calls this was sorted out relatively easily. I expect some of this related to me being a new customer. I have used the Dial Direct breakdown service twice (RAC) & was happy with their assistance & advice.”

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(Car Insurance) - Posted 10 years ago

“good.”

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(Car Insurance) - Posted 11 years ago

Dial Direct is rated 4.3 based on 3,442 reviews