Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with Dial Direct there always so helpful.”

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Posted 2 years ago

“My second year with Dial Direct and they have been fantastic so far. They re-worked my renewal to remain competitive with other providers and were quick to resolve a small issue with the renewal. The proof will be in the pudding (making a claim), however I hope not to ever find this out!”

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Posted 2 years ago

“With insurances going up generally this year I was pleased with your service when I enquired about reducing my quote to a more affordable comparable amount so that I could stay with you for another 12 months. Thank you.”

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Posted 2 years ago

“I have used dial direct for a number of years and they always find the best price with the best level of cover. Contacting them is easy and accessing your documents when needed is very handy with the customer portal.”

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Posted 2 years ago

“2nd year with you. Great price year 1 and cheaper in year 2. Easy to renew with reminders before. Great service.”

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Posted 2 years ago

“Actual people at customer service who are knowledgeable and professional and who are willing to reward long time customers so always the best renewal price , please no ‘bots’”

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Posted 2 years ago

“Always been happy with the service & price. Would recommend.”

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Posted 2 years ago

“Great customer service and very good price”

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Posted 2 years ago

“you know the value when you have to claim. our claim when car damaged was both understanding carried out sympathetically and totally professionally and speedily to its satisfactory conclusion, 10/10”

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Posted 2 years ago

“Satisfied with outcome after a slightly lower price than what the this year's premium was originally offered without needing to change the policy. Saved having to spend hours searching through comparison sights.”

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Posted 2 years ago

“Prompt and reliable communication service. Easy to talk to if needed. No hassle, peace of mind motoring without the worry. That’s all I want and need. Bravo.”

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Posted 2 years ago

“Very good communication and fair pricing”

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Posted 2 years ago

“No hassel in renewing my car ins. A good deal sorted quickly.”

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Posted 3 years ago

“Very organised customer service .Keep you informed all the way .Remind you when payments going out .Good value and competitive on price .”

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Posted 3 years ago

“Nothing was a problem.”

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Posted 3 years ago

“"Basically there are at the end of the phone when needed. Prices are value for money and they are always there to talk over your renewal price "”

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(Van Insurance) - Posted 3 years ago

“Very good and like how you can pay monthly”

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Posted 3 years ago

“Customer service is faultless. Pricing excellent and I wanted my documentation in the post which was done extremely quickly.”

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Posted 3 years ago

“I have found Dial Direct very good for both this and last year's insurance. Amazed that for the first time in ages my renewal quote was cheaper than elsewhere! Simple to use website for documents too! Can't recommend enough!”

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Posted 3 years ago

“I have been a customer for a couple of years and have always had excellent service”

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Posted 3 years ago

Dial Direct is rated 4.4 based on 3,660 reviews