Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no nonsense renewal if quote to high will do best to find abetter one”

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Posted 2 years ago

“Really happy you always help us to get what we need for what we can afford thankyou”

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Posted 2 years ago

“My 3rd year with dial direct.really easy to deal with your professional and pleasant staff.and happy with my renewal price.10/10. Thanks.”

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Posted 2 years ago

“My second year with them and sort out every thing agin very quickly great service”

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Posted 2 years ago

“great price even when renewing for second year, with RAC cover had to use once with no increase in premium. well recommended”

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Posted 2 years ago

“I have been with DD for several years, I have never had anything but the best service from them, and costs are good.”

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Posted 2 years ago

“Very good response and service”

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Posted 2 years ago

“No need to look for better car insurance when the one you have had reduced in price for the same amazing cover. No hassle Peace of mind!!”

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Posted 2 years ago

“I called Dial Direct after an accident, and I got through on the phone straight away. I was able to video the damage while on the phone, it was assessed as a write off and I was quoted an amount they would pay which was more than expected. The money was in my account the next day. Very helpful customer service, my claim was dealt with immediately and my car was collected within a few days. Very pleased with all Dial Direct did for me.”

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Posted 2 years ago

“Very happy with the service from telephone chat helpful polite and great sense of humour ,much better than email or talking to a machine ...”

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Posted 2 years ago

“Renewed for first time this year. Very competitive.”

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Posted 2 years ago

“Had excellent service for a few years now realistic pricing on renewal aswell”

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Posted 2 years ago

“Competitive pricing easy to deal with Always courteous”

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Posted 2 years ago

“Very helpful and realistic about the car insurance.”

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Posted 2 years ago

“Very good price which was reduced from last year and plenty of notice if I had wanted to change providers. No problems at all.”

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Posted 2 years ago

“Good competitive premium for the cover with several extras. The service is efficient so I was happy to renew with them for another year.”

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Posted 2 years ago

“Good price excellent service.”

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Posted 2 years ago

“Excellent service and value for money and very helpful”

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Posted 2 years ago

“Been with Dial Direct a few years now for my van insurance. Very easy to deal with totally hassle free and well priced.”

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Posted 2 years ago

“Service & price very good. Can you call me please because i want say something on mobile phone if you can. Thanks”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews