Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second year with Dial Direct only a small price rise which is great easy to renew. I haven’t had any problems as yet do would recommend them”

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Posted 3 years ago

“Dual Direct have excellent customer service & go that bit further. 3rd year renewal and will more than likely, use them again.”

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Posted 3 years ago

“Excellent, customer service, great price and very easy to navigate, I really like the fact that I get a text message every month, when My payment is taken. I have 100 % recommended this company too ALL my family and friends.”

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Posted 3 years ago

“Process of taking out insurance was really easy, questioned the renewal price and as I had been quoted less from a comparison site they matched the price”

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Posted 3 years ago

“2nd year.. great customer service and excellent price..thank you”

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Posted 3 years ago

“Renewed again with Dial Direct , the renewal price was better then insurance offers from other companies . Also i have some extras added to my policy which makes it even better Fortunately I haven’t had do a claim yet and would gladly recommend to family and friends”

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Posted 3 years ago

“This is my second year with Dial Direct, had no problems at all. Good Customer service very helpful when I needed to contact them.”

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Posted 3 years ago

“Excellent price and service. Clear helpful communication”

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Posted 3 years ago

“Very efficient company. I have used Direct dial for 3 years now and found them to be good.”

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Posted 3 years ago

“Very straightforward & reasonable price.”

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Posted 3 years ago

“I cant say that I've had any problems at all just wish it was a bit cheaper would be nice so no problem cheers.”

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Posted 3 years ago

“the service was realy good,staff realy helpful, the price was better than most other icompanys for what you get”

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Posted 3 years ago

“So easy to navigate, they gave me chance to shop around but no-one was coming out any cheaper so it was easier to just stay with dial direct”

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Posted 3 years ago

“Coming up for the third year and found. no great reason to change. I know prices go up all the time so didn't bother checking. Maybe next year I'll have a look around.”

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Posted 3 years ago

“Easy to deal with no fancy frills,job done pleasant.”

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Posted 3 years ago

“Dial Direct value loyalty that's for sure. This is my second year insuring my elderly MX5 Roadster with Dialdirect. I received a renewal notification about a month in advance, which gave me time to look around for another company at a more competitive price. Bearing in mind my 1st year with DD (whereby I had 1 years NCD) cost £144 pa. The renewal with 2 years NCD was £175.25 pa. I found another company with exactly the same features i.e. Legal, Breakdown etc for £135 pa. However, owing to being hospitalised during the renewal date I was unable to switch in time, so left my cover with Dialdirect. I was asked to provide feedback with Trust Pilot and subsequently marked them down on pricing, bearing in mind this was my 2nd year with them and having another years NCD. Thinking nothing more of it, I received a call from Dialdirect (a lady named as Rachael), stating that she had received my feedback and in view of the comments made about pricing she was going to refund me £32.52. Thanks once again Rachael. Its refreshing to see that Dialdirect values feedback and wants to keep hold of loyal customers. Keep up the good work.”

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Posted 3 years ago

“I'm into my second year of being insured with them and so far everything seems to be okay. The price was reasonable too.”

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Posted 3 years ago

“Very easy to set up great price very happy with my insurance well done keep up the good work”

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Posted 3 years ago

“Cannot complain about anything. Good company.”

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Posted 3 years ago

“Straight forward no fuss”

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Posted 3 years ago

Dial Direct is rated 4.4 based on 3,660 reviews