Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,587 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with no fancy frills,job done pleasant.”

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Posted 2 years ago

“Dial Direct value loyalty that's for sure. This is my second year insuring my elderly MX5 Roadster with Dialdirect. I received a renewal notification about a month in advance, which gave me time to look around for another company at a more competitive price. Bearing in mind my 1st year with DD (whereby I had 1 years NCD) cost £144 pa. The renewal with 2 years NCD was £175.25 pa. I found another company with exactly the same features i.e. Legal, Breakdown etc for £135 pa. However, owing to being hospitalised during the renewal date I was unable to switch in time, so left my cover with Dialdirect. I was asked to provide feedback with Trust Pilot and subsequently marked them down on pricing, bearing in mind this was my 2nd year with them and having another years NCD. Thinking nothing more of it, I received a call from Dialdirect (a lady named as Rachael), stating that she had received my feedback and in view of the comments made about pricing she was going to refund me £32.52. Thanks once again Rachael. Its refreshing to see that Dialdirect values feedback and wants to keep hold of loyal customers. Keep up the good work.”

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Posted 2 years ago

“I'm into my second year of being insured with them and so far everything seems to be okay. The price was reasonable too.”

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Posted 2 years ago

“Very easy to set up great price very happy with my insurance well done keep up the good work”

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Posted 2 years ago

“Cannot complain about anything. Good company.”

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Posted 2 years ago

“Straight forward no fuss”

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Posted 2 years ago

“Dial Direct are the best deal around regarding home insurance. Their prices are unbeatable. The only minus is if you miss a payment you need to pay a strong penalty as it happened once to me. But their cover is beyond reproach.”

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Posted 2 years ago

“I was happy with the renewal price, it was handled quickly and professionally.”

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Posted 2 years ago

“Second year with same company never had to claim they text every month to say the recieved my payment price very good get breakdown window cover very pleased with then and would recommend”

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Posted 2 years ago

“Good price. Easy to obtain and quick. Not claimed and hope I don't have to. But looks very good value”

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Posted 2 years ago

“Good company friendly and easy to reach to discuss issues been with them for a few years now and competitive in pricing would recommend 😊😊👍”

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Posted 2 years ago

“Consistently competitive. Retained my business for past 3 years. Never was able to stay with the same car insurance for more than a year in the past. Staff have always been very polite and helpful.”

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Posted 2 years ago

“Happy with all aspects of your time and consideration”

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Posted 2 years ago

“Used this company before, had no personal contact with them, but web site very easy to use. Prices very reasonable compared to other even with my medical issues.”

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Posted 2 years ago

“Quick and easy to deal with”

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Posted 2 years ago

“Very. Good service.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Every Thing With Dial Direct Is So Easy Best Insurance Company I Have Ever Used ,Any Questions Or Queries They Are On It In A Flash If You Are Looking For Good Quality Insurance At A Reasonable Price Look No Further. R Evatt Coventry.”

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Posted 2 years ago

“Always had excellent and quick service”

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Posted 2 years ago

“Very helpful and pleasant to talk to helpful staff wen i was struggling to understand what was going on sent me a copy of all paperwork mand checked to see if i received it x”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,587 reviews