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elephant.co.uk Reviews

3.0 Rating 128 Reviews

52 %

of reviewers recommend elephant.co.uk

Company Reviews

3.0

Based on 128 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out a policy 1 year ago and paid around £750. I have had no claims on my insurance or incidents and I received my renewal through at £1,600 so I called to say what a joke that was and they brought it down to £1,350. I went with another company (obviously) and got my insurance for £700. They could not give me an explanation as to why it was so expensive. My policy ended with elephant and I told them I didn't want to renew and they sent me a letter to say due to my "cancellation of policy" (even though it had ended and I had notified them) I owe £2,700!! They said it was an error but I think they are just a con. They also automatically renew your policy and store your details from previously unless you notify them which they do not make clear. I have never had so many problems before with a car insurance company!!”

Posted 7 years ago

“Long story cut short: Uninsured driver with no insurance and driving a car that wasn't hers...crashed into my ex partner. The other driver claimed they were just a passenger in car with their partner who was driving. They made claims for injury not knowing that we had the incident on CCTV. We provided the evidence that proved the fraud and incident details. The police have also seen it and begun an investigation. However ELEPHANT decided they couldn't be bothered to investigate, ignored all the evidence and just paid out the fraudsters in full!!! Then just said they don't have an investigation department. They have disgusting attitudes on the phone and couldn't care less about their customers. They are the reason why insurance premiums are so high. Joke of a company”

Posted 7 years ago

“They are great in quoting and do a good deal!!!!! but when you have to claim you will see there true side of them. They tried to pay 70% of the claim then down valued the car buy another 30% and was then trying to bully me into taking it. Do not use this company they do not care about the customers, bad service and try to make you feel like you have done something wrong. when a bad thing has happen to you and your streesed out already. They should be helping not making things worse.”

Posted 7 years ago

“Originally the cheapest insurance that anywhere had to offer me but for the next year they charged me almost double what other companies were offering so I didn't renew with them and went elsewhere. I then kept getting letters saying I owe them £770, another years' worth of insurance. I rung them up to sort it out and they said my policy gets automatically renewed and now I have to pay £50 cancellation fee as well as £41 from December 18th to now (January 7th) for insurance I never even asked for, needed or used. BE AWARE OF AUTOMATIC RENEWALS BECAUSE THEY DON'T MAKE THIS CLEAR.”

Posted 7 years ago

“My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with this company that effectively made him responsible for all costs if they failed to recover the costs. He did this and an agreement was made swiftly with the insurer of the person who hit him and a settlement figure agreed. My son now is having to chase the insurer of the driver who hit him to try and get his money, Elephant and their repair management company Auxilis are nowhere to be seen in all of this. He still hasn't received a penny and has been without a car for three and a half months. In my experience your insurance company should deal with the whole process from start to finish including securing the agreed payment. Elephant and their management partners are shocking, truly disgraceful and we are currently looking at taking some legal action and escalating this just on principle.”

Posted 7 years ago

“Cheap and fantastic”

(Car Insurance) - Posted 7 years ago

“Easy to take up the cover, reasonably priced and straightforward - time will tell when 'renewal' comes around!?”

(Car Insurance) - Posted 7 years ago

“I'm very happy.”

(Car Insurance) - Posted 8 years ago

“Brilliant happy with probe and renewal”

(Car Insurance) - Posted 8 years ago

“Not very easy to communicate with, (other than when they want to sell you something).”

(Car Insurance) - Posted 8 years ago

“Hi, last year when I went for this deal with elephant insurance company, after a month one of your advertiser called me saying there is a chance I can pay less, I work for a car company and I was about to get a company car, but then it didn't happen, so I said to the lady no there is no need for discount, then a month later I found out I won't get a company car, so I called elephant back asking for less payment because a months ago someone called me that there is a chance for that, and that someone said no it's too late. Is there any chance I can claim some money back? Thank you in advance.”

(Car Insurance) - Posted 8 years ago

“thanks !elephant.co.uk Car Insurance is good.”

(Car Insurance) - Posted 8 years ago

“Could not get better great deal for what I wanted”

(Car Insurance) - Posted 8 years ago

“Best insurance so far”

(Car Insurance) - Posted 8 years ago

“Great customer service and hassle free, great price too. Would recommend to a friend”

(Car Insurance) - Posted 8 years ago

“Elephant insurance company is not great they slack customer service and plus the service is not great I do regret going with them from the beginning they say they can provide you with First class service which is a CLEAR LIE the management do not communicate with you as a customer if you have a problem when there customer support can't do much I just think I have had a bad experience with elephant until you try them you won't be able to tell for yourself overall I think they are very poor in every way!!”

(Car Insurance) - Posted 8 years ago

“Superb .... Saved a fortune ....mover £120 for exactly the same policy - completed online, provider phoned me - lovely, friendly girl. Opted for online policy rather than paper copy (they give you that option). Can't fault anything - I had been with a local insurance company for years - first time purchase online and would recommend Elephant to anyone.”

(Car Insurance) - Posted 8 years ago

“easy, expensive”

(Car Insurance) - Posted 8 years ago

“Changed one vehicle to another at a very reasonable cost. Will use again. Thanks.”

(Car Insurance) - Posted 8 years ago

“A very competitive price, easy to understand policy & simple to purchase.”

(Car Insurance) - Posted 8 years ago

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elephant.co.uk is rated 3.0 based on 128 reviews