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Flux Direct Reviews

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

2.7

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never dealt with such a bunch that are so incompetent it makes you want to cry! ! You receive multiple e mails (apparently sent out daily) asking for documents you have already sent. I have spent hours on the phone trying to sort it. I get cut off - moved from person to person kept on hold, then cut off. A girl just asked me for a degree abso. A decree absolute! for gods sake avoid these peole”

Posted 7 years ago

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Hi Dawn, Thanks for your feedback. I am sorry to hear about the issues you have experienced and apologise that on this occasion our level of service has been unsatisfactory. Kind regards Simon

Posted 7 years ago

“I was insured through Motability and decided to buy my own car to save money. I bought a secondhand car and insured it through Adrian Flux. I told you that I had 2 years "no claims" bonus but did not realise that Motability do not give any no claims. After paying you £344.44 I was told I need to pay double. Due to lack of finances i agreed to pay £100.00 up front and then try to get the rest together. I received a letter from you saying you were going to cancel my policy as I owed you £0.00. yes that's right £0.00. I phoned and spoke to a very arrogant lady who did not seem to give a damm. I have now cancelled my policy and you have kindly sent me back £83.00 from the £444.80 I have already paid you. Fighting Cancer and trying to deal with ignorant staff is not what I need. I am now with another reputable company with excellent customer service and reasonable prices. I am now adding the fact that I have been contacted and have agreed to their offer to resolve the issues above.”

Posted 7 years ago

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Hi Bryan, Thanks for your comments. I am sorry that you have experienced issues and have decided to insure elsewhere. I know that we have recently contacted you and hope that we have managed to resolve your issues. I also hope that you will allow us the opportunity to prove ourselves in the future and consider us again for your insurance needs. Kind regards Simon

Posted 7 years ago

“No customer care what so ever.... My son has had such a bad experience with them, don't be fooled by the low cost car insurance for learner drivers. How is it possible for them not to have received some of the documents they requested, when they were all sent in the same envelope?? My son called them so many times to explain this to them, no call back, no polite communication, just nasty letters demanding the documentation when we had already sent it; or cancellation of policy. why didn't they check in-house before sending such threatening letters! They then cancelled his policy, and demanded a large payment for cancellation. How can they justify this? After speaking with them they can't, they just want money for nothing! This is disgraceful customer care!! The car insurance may well be cheaper than some, but the after care and charges will sting your wallet. PLEASE..... think long and hard before using them for your insurance.”

Posted 7 years ago

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Hi, Thanks for your comments. Your feedback is appreciated. I am sorry that you have experienced issues and are unhappy with the service received regarding your son's insurance policy. I can see from our notes that we have subsequently spoken to you and provided assistance and hope that you will allow us the opportunity to prove ourselves by considering us again in the future. Kind regards Simon

Posted 7 years ago

“I was extremely disappointed with this company and their underhand tactics of providing a monthly payment facility with punitive early cancellation penalties. Would not use, nor recommend this company again.”

(Van Insurance) - Posted 7 years ago

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Sorry to hear this, if you could send us some details we'd be happy to look into this for you.

Posted 7 years ago

“I took out insurance with this company knowingly that I will be able to afford to cover my car as a provisional driver. Little did I know that there was going to be a lump sum of £200 at the end after I'd cancelled the policy due to passing my test! obviously as a first year apprentice I can't afford this even on a monthly finance tarrif!! I've read the terms and conditions and the cancellations policy, doesn't say anything about an end payment so I'm pretty discusted with this! All I read was there would be a £25 cancellation fee which I was happy with not 8x this amount!! Would not advise to anybody.”

Posted 7 years ago

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Hi Charlotte, Thanks for your feedback. I am sorry to hear about these issues you have commented on. I will ensure that a member of our customer service team contacts you as soon as possible to discuss your policy and offer assistance. Kind regards Simon

Posted 7 years ago

“Disgraceful service, policy has been cancelled due to an error with address. I will be complaining and taking this further.”

Posted 7 years ago

Read Flux Direct Reviews

Hi, Thanks for your comments. I will ask a member of our customer service department to contact you as soon as possible to discuss this matter and assist you. Kind regards Simon

Posted 7 years ago

“your policy has been cancelled. We are authorised by your insurer to act as their agents for the purposes of cancelling insurance cover and give you notice that all cover on your vehicle is cancelled as from seven days after the date of this letter. You are required to return your Certificate of Insurance/Temporary Cover Note immediately, this being a legal requirement of the Road Traffic Act.”

Posted 7 years ago

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Hi, Thanks for your comments. I will ask a member of our customer service department to contact you as soon as possible so that we can determine the exact nature of your issue and assist you. Kind regards Simon

Posted 7 years ago

“DO NOT USE. BUNCH OF CONS. CHARGED MY DAUGHTER A CANCELLATION FEE OF £153.17 AFTER 3 WEEKS OF BEING INSURED!!! BE WARNED”

Posted 7 years ago

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Hi Sonia, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with our level of service. I will ensure that a member of our customer service department contact you to discuss your issues and assist you. Kind regards Simon

Posted 7 years ago

“Exactly what the previous review says Insurrance bureau to report the the custom service advisors who clear haven't got a clue what professionalism is highly recommend people to stay well clear of this company”

Posted 7 years ago

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Hi Kay, Thanks for your comments. We have reviewed your file and can see that there was a problem that arose from the fact that your vehicle was impounded. When taking out a policy online we ask that customers call us if the vehicle is impounded in order to avoid any issues but this wasn't done. It is also apparent that a pending IN10 conviction was not disclosed which affected the policy you took out. In order to try and assist we have reduced the cancellation fees and have processed a refund which has been sent to you. Kind regards Simon

Posted 7 years ago

“Cancellation fees are ridiculous even in the cooling off period.”

Posted 8 years ago

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Hi, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with our level of service. I will ensure that a member of our customer service department contact you to discuss your issues and assist you. Kind regards Simon

Posted 8 years ago

“Was passed around from department to department and all I had intended to do was change my car. After being quoted £1000 I had phoned up to buy that policy however, their systems were down for a weekend so no car. I eventually got through the following week and they told me they could not honour the policy as it was a fault with GoCompare (I said that I brought the car in 2016 and it reached their system as 2014 for some reason) and said that I would have to cancel my existing policy (losing 7 months no claims and £100s) and to take out a new one that would now have to be £1900. After much thought I phoned back and asked about that policy which in 10 minutes time increased to £2300. Needless to say the staff who repeatedly said 'That's not my department' were little to no help at all. Long story short, I am now with 'esure' who were much cheaper with an excellent service. Avoid these messers at all cost, even if it looks like a good deal, it's not worth the headache.”

Posted 8 years ago

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Hi, Thanks for your comments. I am sorry that you are unsatisfied with our service levels. I will ensure that your file is investigated and a member of our customer service department contact you as soon as possible to discuss your issues further and assist you. Kind regards Simon

Posted 8 years ago

“I have only given flux direct 1 star because 0 star isnt available. They are the worst insurance company. The only company i have had problems with in all the years iv been driving. My car broke down twice and was told both times i didnt have breakdown cover which i did as i was looking at the documents at the time. So both times it took over 3 hours of argueing to try and get a recovery truck. The second time i had to buy a new car and they wouldnt transfer my insurance to the new car. The only option they gave me was to re-insure with them for double the price of competitor companies. Then they wouldnt send me my full no claims bonus to insure elsewhere. This company has caused me nothing but stress in a already stressful time when my car has broken down. They are the worst insurance company and i strongly advise anyone thinking of insuring with them to do so elsewhere even if it costs a little extra. You wont receive any customer service from this company and will be caused nothing but stress and more money”

Posted 8 years ago

Read Flux Direct Reviews

Thanks for your feedback. We have investigated your file and can confirm that you do have breakdown cover but have established that the telephone number you called wasn't that of our company or the breakdown cover. As such the person you spoke to wasn't able to trace your details. With regards to your change of vehicle unfortunately the insurance company you are with are not able to provide cover on your new vehicle. We have therefore looked at other options and confirmed we are able to offer insurance with an alternative insurer but understand that this isn't as competitive as you have found elsewhere. We are sorry that this is the case. As your policy doesn't expire until 2nd June we have given you the option of having your no claims now or alternatively waiting until 2nd June and gaining a further year of no claims entitlement. We have explained that it isn't possible for us to provide proof of the additional year that you have requested until 2nd June but will send it to you as soon as this date is reached. Kind regards Simon

Posted 7 years ago

“DO NOT PURCHASE FROM THEM! may come across as the cheapest on comparison websites but there is a reason to that. Ask for so much personal documents as well as stupid stuff like proof of how many miles i do a year. Had to cancel my policy after only being insured for 4 days because of change of circumstances, i got left on hold for so long and passed around different staff members, wanted me to pay £85 on top of the £56 deposit for cancelling, speak to you so rudely too. Would not advise to purchase through them!”

Posted 8 years ago

Read Flux Direct Reviews

Hi, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with our level of service. I will ensure that a member of our customer service department contact you to discuss your issues and assist you. Kind regards Simon

Posted 8 years ago

“This company is a disgrace.DO NOT buy from them.I have sent all documents they requested twice now as they claimed they hadn't received some of them.They have now cancelled my policy after 5 months due to their admin error!!! I have never experienced anything like this with other insurance companies.The continued harassment,distress and inconvenience means I will now be pursuing a Claim for breach of Contract against them as I can prove documents were sent.”

Posted 8 years ago

Read Flux Direct Reviews

Hi, Thanks for your comments. Your feedback is appreciated. I am sorry that you have experienced the issues that you have detailed. I will ensure that your file is investigated and a member of our customer service department contact you to discuss your issues further and assist you. Kind regards Simon

Posted 8 years ago

“Absolute joke of a company!! Got a quote on gocompare I entered all my details correctly never heard from flux direct once I had paid my deposit. I emailed the customer service and got a call the next day to run through the details. The woman said on the phone they had 2015 as the date I purchased my car yet I entered 2016. I was told she would try to ammend the policy then 15 minutes later was told she couldn't ammend it and I would have to cancel the policy and she would request my deposit to transfer over to a new policy. I was then passed to a cancellation department who kept me on the phone another 30 minutes to cancel it I was then passed to someone to set up new policy. This person then told me I couldn't use my deposit on a new policy and would have to pay another deposit. I asked for a manager she came on the phone after another 30 minutes telling me my previous deposit was used by the underwritters for online checks even though no checks had yet taken place. So now I'm left £86 out of pocket with no insurance and no use of my vehicle. Disgusting and dishonest company you would think they would look at there reviews and realise the error in there ways.”

Posted 8 years ago

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Hi, Thanks for your comments. Your feedback is appreciated. I am sorry that you have experienced an unsatisfactory level of service. I will ensure that your file is reviewed and a member of our customer service department contact you to discuss your issues further and assist you. Kind regards Simon

Posted 8 years ago

“I am a 19 year old student taking lessons and driving in a car that I recently bought, I was given a quote of around £620 for learner insurance, which was fair enough. I was told, once I had passed this, my policy would increase 'slightly'. Once I passed, I informed them straight away, and was given a quote of around £3,400. This isn't a slight increase but a 500%+ increase, which obviously I could not afford being a student. Considering the dramatic price increase, I resorted to cancelling my policy with AdriansFlux, to which I was surprised they had the audacity to say that I would have to pay a £260 cancellation fee which we were not forewarned about. I spent half the day trying to speak with Clara, but I was unable to resolve this matter so I am going to take this matter to consumer court. I am writing this review to ensure no one else makes the same mistake as I did, especially new drivers.”

Posted 8 years ago

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Hi Mr Siva, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with our service and that we weren't able to provide you with a competitive quote after you had passed your test. I will ensure that your file is investigated and a member of our customer service department contact you to discuss your issues further and assist you. Kind regards Simon

Posted 8 years ago

“i bought insurance policy with flux direct oct 2015. i bought car in may 2016 and i contacted them to change car on my policy, they said we cannot put car on policy due to the age of the car. There is nothing mentioned in there terms & conditions about age the car. i spike to them over phone since i bought car and they dont listen. Now sent them email since 3 days and got no reply. Flux direct is a broker and insurance company is Wilsingham. rather then flux direct help you with ur matter. All they say WE CANNOT DO NOTHING, its wilsingham not giving quote for your new car. i paid to flux direc n i got flux direct terms & conditions which are clear. They make u fool n tells u different stories to get rid of you so you dont call them back.”

Posted 8 years ago

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Hi Mr Khan, I am very sorry to hear that you are not happy with our service. Unfortunately the insurance company that you are currently with will not cover your new vehicle and we cannot alter this decision. However we can offer you cover with another insurer and will be happy to deal with this amendment for you. Kind regards Simon

Posted 8 years ago

“Check the cancellation policy. We paid a year upfront and due to our daughter passing her test were told we had to cancel the policy 6 months in. We have got £20 back, daylight robbery . Now writing to the financial conduct authority. Customer service is shocking too !!!! Stay clear!!!!”

Posted 8 years ago

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Hi Mr and Mrs Jackson, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with the level of service you have received and would like to be able to investigate your comments and try and assist. Unfortunately I am unable to trace a policy for you from the information supplied. Can you therefore please email me at reviews@adrianflux.co.uk and provide your details. Kind regards Simon

Posted 8 years ago

“Terrible service. Extortionate cancellation charges do not be fooled!!!!! Stung me for later costs once accepted for a reasonable rate online!”

Posted 8 years ago

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Hi Jord, Thanks for your comments. I am sorry that you are unhappy with the level of service you have received. I would like to be able to investigate your comments and try and assist but unfortunately I am unable to trace a policy for you from the information supplied. Can you therefore please email me at reviews@adrianflux.co.uk and provide your details. Kind regards Simon

Posted 8 years ago

“I've had car insurance for years with many different companies. With Flux the initial quote will be cheaper than the competition - but this is like bait, and you're in a world of pain once you buy it. I took out a policy, and within one week I had a phone call from them at 1am in the morning, texts from them at equally strange times, and then had to fill in a ton of forms to prove every part of the policy I had taken out. They even wanted proof of how I get to work - I cycle? Signatures on limited mileage, photocopies of my driving license, utility bills, driving license checking codes, proof of address, proof of no claims (understandable).. the list goes on. I'm really busy, i don't have time to do all this, and they threaten you that you must do this in 14 days or they may cancel the policy (non-refundable) i'm about to go on holiday! I phoned up for advice, and was greeted by completely unhelpful customer services, and decided on the spot to cancel. I had had enough, 1 week of this company and I wanted to be with another company i've been with before! However, by cancelling they take a charge of £110 - at this stage I was still in my "Cooling Off Period" but they still take this charge. My overall policy was £380, so for one week of car insurance I pay £110 which is some sort of administration fee. £110 for automated admin!? So life is too short, I really don't want to be a customer of this company so I agree to paying my way out - this is the extend to how much they annoyed me, I have never done this before. However, having waited an age on the phone, I can't cancel verbally, now I must put in writing that I want to cancel. Okay more paperwork. Sent off, done. . . Or so I thought. The next day, there's no correspondence or automated email to say its been cancelled. So I call up again. Equally unhelpful staff member, says the policy isn't cancelled - they never received my email. She goes through all the emails they received (my phone is clocking up more money to Flux) eventually she confirms they didn't get my email. I email again whilst she is on the phone, but she said its takes 2 hours to process emails. So there's nothing she can do. Okeeeeeeee. The next day, still nothing from Flux... I phone again. The policy still isn't cancelled so i'm pleading to them to just cancel it and take my money! Finally a manager clears my policy to be cancelled. Flux will take the £110 for one week, and will pay me back the remaining money in 6 weeks. six weeks! SIX WEEKS!!! To put that in perspective, Tesco auto-renewed my last policy and I cancelled and got the money back the next day. I wish I just let that auto renew go through. Flux are a total joke, and induce so much stress and cost more money in the long run. I'm so happy I don't have to deal with them EVER again.”

Posted 8 years ago

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Hi Justin, Thanks for your comments. Your feedback is appreciated. I am sorry to hear about the issues that you have explained in detail. Your file was passed to our customer service department and I can see that you have already been called. I am glad that we have been able to resolve the problems and am confident we will provide you with first class service in the future. Kind regards Simon

Posted 8 years ago

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Flux Direct is rated 2.7 based on 334 reviews