Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Everything was very easy.”

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Posted 7 years ago

“Initial price of policy beat all competition, but problems from start of policy were apparent when black box scores showed my acceleration on 0 out of 100, and NEVER went above for the whole year. All other scores were on 100, setting off slower than a snail didn't help, another named driver with 40+years experience couldn't bring it up either. Had a VW data plug installed showing that my acceleration is more than acceptable, Hastings denied any inaccuracies... Stay clear of this company, reading other people's reviews, I was lucky the inaccuracies only extended this far.”

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Posted 7 years ago

Hi there,Thank you for taking the time to leave this review. I'm sorry to see you have had such a bad experience with our insurance and that your acceleration score didn't increase over 0/100. We do have a dedicated team that could have given you really helpful hints and tips to improve your score. Again I apologise that his insurance policy didn't suit you.~ Jamie

Posted 6 years ago

“Would recommend and continue to use”

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Posted 7 years ago

“No problems at all, amazing insurance company, they are the reason I?ve kept my black box!”

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Posted 7 years ago

“Sorry can't tell you what to do if you don't even listen to your customers”

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Posted 7 years ago

HI there,Thank you for this feedback, I'm sorry to see you have had such a bad experience with our policy and feel that we haven't listened to your comments.~ Jamie

Posted 6 years ago

“Excellent idea but apps for both operating system a little unstable requiring you to log in repeatedly. Good data once working.”

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Posted 7 years ago

“After using Hastings for just over a year now, I've had no issues with their customer service. The only time I had to get in contact with them, the team was very pilot and helpful.”

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Posted 7 years ago

“The service was cheap for my first year of insurance although the black box was limiting. Being out later than 10pm will greatly effect your score. If you use more miles than you put down you better be ready to pay out for them! Although this is the case the staff over the phones were always helpful if i needed anything or any advice.”

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Posted 7 years ago

Hi there, Thank you for taking the time to leave this review. As an insurance company, we have a level of responsibility to our younger more inexperienced drivers and suggest that they dint drive between these hours. We are as transparent as possible when you take your policy out so as to make you aware that this is monitored. I do apologise though if this was overlooked at all.~ Jamie

Posted 6 years ago

“nice and easy to do, pleasant people speak to . I would recommend them to any body .”

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Posted 7 years ago

“The customer adviser was very polite and could answer all my questions.”

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Posted 7 years ago

Hi there,Thank you for your positive review, its great to know that you received the service you required when speaking with our advisors.~ Jamie

Posted 6 years ago

“Very happy with my service, the guy I spoke to was really helpful and cheerful, got all of my queries sorted no problem!”

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Posted 7 years ago

“They have always been easy to get in contact with and very useful with queries.”

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Posted 7 years ago

Hi there,Thank you for taking the time to leave this positive review.~ Jamie

Posted 6 years ago

“The app didn't work correctly. I got an immediate notification of cancelation rather than a notification of my score being 2 points lower than expected, which I didn't know as my information to login with hadn't worked since I got it and I contacted them on various occasions and the problem wasn't resolved. so I moved to another insurance.”

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Posted 7 years ago

Hi There,I'm so sorry to see that you have had to cancel your policy due to your driving behaviour score. This must have been very frustrating and upsetting for you and for that I apologise. We wish you the best with your new insurer.~ Jamie

Posted 6 years ago

“This Company is an absolute con. Have got an accident free record of 50 years but their black box thinks it knows better than a proven 50 year safe driving record. Avoid at all costsd”

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Posted 7 years ago

“Great customer service, was quick and easy to renew my policy and the quote was very competitive. Would highly recommend Hastings Direct Smartmiles for young drivers.”

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Posted 7 years ago

“Easy simple use of black box with good savings for safe driving.”

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Posted 7 years ago

“I spoke to Emma she was great helped me out a lot”

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Posted 7 years ago

“Faulty system. Admit it Hastings. Nice little con you have going here, maybe this will be the next PPI scandal. Please read the bad reviews people. Wish we had but lesson learned. This insurance is dangerous, maybe once someone is seriously injured, Hastings smart miles will realise their flawed system”

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Posted 7 years ago

“Bunch of thieves that try and cancel your policy, consistently complaining about everything they can to get rid. Just a con”

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Posted 7 years ago

Hi Marcie. I'm really sorry to hear that you didn't get the level of service that we would expect for all our customers. I'll pass on your feedback for you and I hope this was all resolved for you ~ Sophie

Posted 6 years ago

“The smart miles box rating is impossible to bring back up if it dips low. Ratings are not given in real time or in any concept of time. Changing your driving does not seem to affect the box.”

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Posted 7 years ago

Hi Benjamin. I'm sorry that you feel this way. To hear move about how the averages of the box work you can call our team free on 01733 308 380 and they will explain this in more detail for you. I'll also pass on your feedback to help us improve ~ Sophie

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews