Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,013 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installed a black box in sons car. Acceleration now down to 0 despite braking and speed being very good. Only a month left to run on policy so I imagine this figure has been fixed so you can cancel the policy. I am a DSA Driving instructor and have hours of video evidence to prove my son has been driving in an acceptable manner. I also have been driving this vehicle in an acceptable manner..... This is a warning to Hastings that I am in the process of taking my proof to a solicitor and to the insurance ombudsmen. Hastings are clearly defrauding their customers out of millions by selling and cancelling policies without giving any refunds and charging customers hundreds of pounds for worthless black boxes.”

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Posted 7 years ago

“My renewal quote was lower than all the other insurers I considered moving to but with the same benefits as before”

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Posted 7 years ago

“Thought the service was quick and great customer service that I received!”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Would recommend a friend still with Hastings direct for car insurance”

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Posted 7 years ago

“Really easy to use and never had any issues.”

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Posted 7 years ago

“service excellent from inception and renewed policy smartmiles gives people who drive carefully and reward them for doing so unlike other companies”

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Posted 7 years ago

“Spot on”

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Posted 7 years ago

“It was okay, hastings told me that they would see why my acceleration wasnt moving off 0, however they did not get back in touch with me.”

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Posted 7 years ago

Hi there,Thank you for taking the time to leave a review. I'm really sorry to see that you have been promised a call back but not received one. We do have a dedicated team that will be able to look into this further for you. The First Response Unit can give really handy hints and tips as well and can be contacted on 0800 048 2955.~ Jamie

Posted 6 years ago

“Very easy and helpful service.”

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Posted 7 years ago

“We had a rocky start due to Hastings not receiving my emails with identification and NCD attached then they started charging me too much, however it all got resolved after several phone calls and emails. Since then they have been amazing, someone crashed into me and they supported me through that, I love the app for smartmiles, I?ve had no problems with my box and it isn?t visible at all. Due to scoring well with my black box my renewal quote was HUNDREDS of pounds (?400+) cheaper than any other insurance company, so I am super happy with that. Thanks for a great year Hastings Direct Smartmiles.”

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Posted 7 years ago

“Renewal was easy a straight forward. I did not have to do anything!”

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Posted 7 years ago

“The service I recieved was excellent! They automatically renewed my insurance and halfed my price without me having to worry about it!”

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Posted 7 years ago

“Awful. Clearly their software is designed to give you a bad score and with a braking score of zero there is no way that my driving can be that bad. Especially when I have been driving for 40 years. Completely manufactured, contrived and dishonest scam.”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Never had any problems but had to phone up a few times with some questions and always answered the phone straight away, staff were kind and helpful.”

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Posted 7 years ago

“Very unhappy with the service from Hastings Direct. They automatically renewed my policy and took money out of my account without giving me any proper warning. They were also very unhelpful whenever I called customer services with an issue. Would never recommend.”

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Posted 7 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a bad experience with our renewal processes. We do send out our renewal invitations 28 days before your policy is due to renew and as a responsible insurer we will always renew a policy to ensure you are always covered. I do apologise though if this has caused any distress or inconvenience.~ Jamie

Posted 6 years ago

“Good insurer to start off on a black box. Their customer service team were very helpful when it came to answering questions about my policy and the black box worked well when I had a near miss and came off the road. I was called promptly after and was asked questions regarding the incident. It went well because nothing had been hit or damaged and I did not need to make a claim, and the person on the phone to me was very understanding.”

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Posted 7 years ago

“Quick easy black box easy to install great app cost of insurance went down as a result and great customer service”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,013 reviews