Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Good”

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Posted 6 years ago

“Quick easy efficient”

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Posted 6 years ago

“They should explain that the smartmiles doesnt reset with the renewal of the policy. Also, they should explain better that you need to drive loads to allow for more accurate scores”

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Posted 6 years ago

Hi there,Thank you for this feedback. Unfortunately we have to continue the box data through renewal to keep an accurate reading of your driving. I will feed this back to the SmartMiles team though.~ Jamie

Posted 5 years ago

“The service was excellent . Last year it was very easy to add my granddaughters to the insurance for part of the year and i know i will be able to do it again this year. It was very nice to speak to someone who knew exactly what i was asking.”

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Posted 6 years ago

“The email that I received to give feedback didn't have my correct name - someone completely different and wasn't me! Attention to detail!”

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Posted 6 years ago

HI there,I'm sorry to see this is the case, we have made a mistake in this instance but appreciate your feedback.~ Jamie

Posted 5 years ago

“Been with Hastings 3 years in a row and never had to change insurers as theyve always had a better renewal price than other providers after checking comparison websites. Good service and no issues”

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Posted 6 years ago

“Insurance and service was great”

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Posted 6 years ago

“Back in May i notified Hastings of a very small incident in my car, whereby my car and another slightly clashed wing mirrors. I didn't make any claim and neither has the other party as we never took any details from each other. When it came round to receiving my email regarding my renewal this month, my premium had shot up and my no claims bonus had been taken away from me. I was given no prior warning or explanation as to why this was, just left me to find out for myself. I was told that for 6 months after the 'notification' they have to leave the channel open for a claim and therefore I now have to pay ?30 a month for my insurance because of this and I have no choice to go with another company because I don't have my no claims so it's quite clever how they do it really. I sincerely hope my premium will go back down when they find the people don't claim because they have absolutely no details and there was no damage done for a claim. Also just to add that when I was sent my renewal last year, I renewed after seeing how good the price was, only to receive an email a few months back to tell me i'd actually been paying more and they had only just noticed the mistake. I might add as well that I was told the 'notification' may still affect my premium despite a claim not being made and I find this shocking as the first person I spoke to on the phone said I had one of the best driving ratings he has seen in a very long time.”

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Posted 6 years ago

Hi there, Thank you for your feedback. I'm sorry to see that you have been given conflicting information regarding notifying of the 'incident' that you had back in may. Unfortunately it is your duty to inform your insurer of any misdemeanours that may occur. If the other driver had gone home and decided to make a claim against you, we would potentially only have his version of events. This does get wiped from your policy after 6 months but I completely understand how frustrating this must be for you. Its great to see you have a high driving behaviour score though.~ Jamie

Posted 5 years ago

“I rate Hastings direct highly.If you are a young driver who drives safely, you will be rewarded with much lower premiums in your second year.”

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Posted 6 years ago

“Very good renew price excellent customer survive definitely recommend”

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Posted 6 years ago

“braking 100% night driving100% speed 70% acceleration 0% this in a 10 year old car which is a very small diesel driven by a 75 year old!!!!!!!!!!!!! GET REAL HASTINGS SOMETHING MUST BE WRONG.”

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Posted 6 years ago

“Sort out your data protection. I am not the person this was addressed to. I am not Amanda Choi. Also, surely it is illegal to try to take payment before the renewal date, especially as I was not renewing. Also, stop warning me about not authorising the payment even though I had cancelled.”

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Posted 6 years ago

Hi there, I'm sorry to see that this has been address to the wrong person, this is an oversight on our behalf and we have address the matter. We appreciate this feedback from you.~ Jamie

Posted 5 years ago

“Absolutely amazing insurance company. Not once have they pester me about my driving skills. I?ve got insurance with them again would recommend them to any new drivers”

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Posted 6 years ago

“This mail has been sent to the wrong person. Don't know who Hollie Redfern is. What about data protection?”

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Posted 6 years ago

Hi there,Thank you for making us aware of this. There has been an oversight on our behalf that we have addressed.~ Jamie

Posted 5 years ago

“Easy and convenient”

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Posted 6 years ago

“Feel it is a very useful service. would highlight that i feel the breaking scores need to take into account area people drive in as in a busy high street use of breaking is higher than in countryside.”

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Posted 6 years ago

“They couldn't answer a simple question without repeat calls failed to ring back as promised failed to do what they said when they said they would and then charged more than the original quote. The only positive was it still worked out a bit cheaper than everyone else. You need to get a grip and start providing proper high quality customer service! LP”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a bad experience dealing with our Customer Services team. I can only imagine how frustrating this must have been for you. We do appreciate your feedback though.~ Jamie

Posted 5 years ago

“I thought having a black box for my daughter as a first time driver was a great idea .She travelled well knowing that she was monitored and she is now after a year a very sensible driver . She also scored very well on your points system and had a massive discount on her second year insurance. we are very happy with the service you provided many thanks Lee Sulley”

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Posted 6 years ago

“Great advice and a fantastic insurance cover.”

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Posted 6 years ago

“Why charge me nearly ?2k in first year but then ?650 for second”

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Posted 6 years ago

Hi there,Thank you for your review. We reward our policy holders for high driving behaviour scores, the extra years no claims you would have earned would have also contributed to the size of the discount you received on your second years insurance.~ Jamie

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews