Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Absolutely amazing insurance company. Not once have they pester me about my driving skills. I?ve got insurance with them again would recommend them to any new drivers”

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Posted 6 years ago

“This mail has been sent to the wrong person. Don't know who Hollie Redfern is. What about data protection?”

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Posted 6 years ago

Hi there,Thank you for making us aware of this. There has been an oversight on our behalf that we have addressed.~ Jamie

Posted 6 years ago

“Easy and convenient”

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Posted 6 years ago

“Feel it is a very useful service. would highlight that i feel the breaking scores need to take into account area people drive in as in a busy high street use of breaking is higher than in countryside.”

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Posted 6 years ago

“They couldn't answer a simple question without repeat calls failed to ring back as promised failed to do what they said when they said they would and then charged more than the original quote. The only positive was it still worked out a bit cheaper than everyone else. You need to get a grip and start providing proper high quality customer service! LP”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a bad experience dealing with our Customer Services team. I can only imagine how frustrating this must have been for you. We do appreciate your feedback though.~ Jamie

Posted 6 years ago

“I thought having a black box for my daughter as a first time driver was a great idea .She travelled well knowing that she was monitored and she is now after a year a very sensible driver . She also scored very well on your points system and had a massive discount on her second year insurance. we are very happy with the service you provided many thanks Lee Sulley”

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Posted 6 years ago

“Great advice and a fantastic insurance cover.”

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Posted 6 years ago

“Why charge me nearly ?2k in first year but then ?650 for second”

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Posted 6 years ago

Hi there,Thank you for your review. We reward our policy holders for high driving behaviour scores, the extra years no claims you would have earned would have also contributed to the size of the discount you received on your second years insurance.~ Jamie

Posted 6 years ago

“Absolutely awful company stay clear, told me there was no cerfew when we took the policy and there was, which drastically kept reducing my driving score, when I asked for advice they advised me to not use my brakes, I live in a very hilly area and this is absurd. Then when I eventually could end the policy I rang three desperate times to make sure it didn?t lapse even had emails to day it was finished, then received an email out of the blue thanking me for renewing! Thank god I had cancelled the direct debit. I would advise anyone to avoid this company like the plague”

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Posted 6 years ago

HI there,I'm sorry to see you have had such a bad experience with our SmartMiles insurance. We are as transparent as we can be about driving between the hours of 10pm and 5pm, so if this wasn't made clear to you I apologise. We wish you the best with your new provider.~ Jamie

Posted 6 years ago

“Great insurance for a first driver!!! Black is sent to your home to fit on the battery. That rating are good and not harsh on young driver.”

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Posted 6 years ago

“Brilliant, friendly service.”

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Posted 6 years ago

“Just reminded me a few weeks before about my car insurance and I got a black box with them and my second year of insurance has gone down by loads so really pleased with that Tbf”

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Posted 6 years ago

“Very helpful and professional.”

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Posted 6 years ago

“Installed a black box in sons car. Acceleration now down to 0 despite braking and speed being very good. Only a month left to run on policy so I imagine this figure has been fixed so you can cancel the policy. I am a DSA Driving instructor and have hours of video evidence to prove my son has been driving in an acceptable manner. I also have been driving this vehicle in an acceptable manner..... This is a warning to Hastings that I am in the process of taking my proof to a solicitor and to the insurance ombudsmen. Hastings are clearly defrauding their customers out of millions by selling and cancelling policies without giving any refunds and charging customers hundreds of pounds for worthless black boxes.”

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Posted 6 years ago

“My renewal quote was lower than all the other insurers I considered moving to but with the same benefits as before”

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Posted 6 years ago

“Thought the service was quick and great customer service that I received!”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Would recommend a friend still with Hastings direct for car insurance”

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Posted 6 years ago

“Really easy to use and never had any issues.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews