Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally good, although the quote to add on protected no claim bonus took a while to sort out.”

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Posted 7 years ago

“Have had no real problems whilst being insured by smartMiles. Will renew and recommend if the price is right.”

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Posted 7 years ago

“I rang them and the member of staff was clear and concise which is reassuring.”

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Posted 7 years ago

Hello there, thank you for your feedback. Its reasuring to know that our service was what you exoected. - Jamie

Posted 6 years ago

“We had a rocky start due to Hastings not receiving my emails with identification and NCD attached then they started charging me too much, however it all got resolved after several phone calls and emails. Since then they have been amazing, someone crashed into me and they supported me through that, I love the app for smartmiles, I?ve had no problems with my box and it isn?t visible at all. Due to scoring well with my black box my renewal quote was HUNDREDS of pounds (?400+) cheaper than any other insurance company, so I am super happy with that. Thanks for a great year Hastings Direct Smartmiles.”

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Posted 6 years ago

“No problems”

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Posted 8 years ago

“efficient pleasant”

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Posted 7 years ago

“Competitive prices however unable to defer renewal of policy, new quote required.”

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Posted 7 years ago

“Very helpful yes would recommend to friends which i already have done”

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Posted 8 years ago

Great news, thanks very much for your recommendations! ~Joe?

Posted 6 years ago

“Would have rated 5 stars but box has not arrived to be fitted under bonnet and only 2 days off the 14 days when it should be up and running! Sorting the insurance was easy and straightforward. Spoke with a young lady at your offices on Peterborough and she was kind, helpful and informative. All in all a good experience but still awaiting the box.”

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Posted 8 years ago

“Very good and efficient service but the app takes a long time to update the score, for example mine has been exactly the same for days now.”

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Posted 8 years ago

“Whole experience was good. Very easy to follow and was kept informed.”

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Posted 8 years ago

“Good customer service and honouring previous quotes”

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Posted 8 years ago

“The customer adviser was very polite and could answer all my questions.”

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Posted 6 years ago

Hi there,Thank you for your positive review, its great to know that you received the service you required when speaking with our advisors.~ Jamie

Posted 6 years ago

“It was quick, easy and cheap.”

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Posted 6 years ago

“Competitive prices!!”

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Posted 8 years ago

“Good assistance from agent. Promised to forward cert and kept to agreement. Would have liked lower renewal quote as driving score well above average.”

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Posted 6 years ago

“first class service. No effort needed to renew with a great price”

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Posted 7 years ago

“Once decided to use them, they dealt with my policy really quickly and explained everything clearly.”

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Posted 8 years ago

“Smartmiles's service was very good and easy to setup”

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Posted 8 years ago

“Hastings Direct were the best priced for the insurance I needed. All sorted quick and easily on line and emails arrived quickly containing all paperwork. Unfortunately never managed to download the app to keep a check on the mileage. Got a driver rating of 49 but unsure what that means”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews