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Hastings Direct Smart Miles Reviews

3.3 Rating 2,006 Reviews
56 %
of reviewers recommend Hastings Direct Smart Miles
3.3
Based on 2,006 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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Good service, very friendly and a good price
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Posted 7 years ago
nice and easy to do, pleasant people speak to . I would recommend them to any body .
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Posted 6 years ago
Second year with Hastings direct. It isn't the best insurance however was the cheapest. I paid ?1500 my first year and this year am paying ?700 with 1 years NCB. Only down side is the app doesn't work and my braking score is always 0.
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Posted 8 years ago
It is a good all round service. I also liked the reward discount I received for being with them for 4 years. Would recommend them to any new driver which need a trusted company to look after you.
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Posted 7 years ago
I recently renewed my insurance due to the very nice discount. I had to ring to renew as auto renew didn't work, I paid the amount due and that was that until I received an email threatening to cancel my insurance I didn't pay the amount of ?0.00 this really confused and worried me
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Posted 7 years ago
Trouble free service
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Posted 7 years ago
I would recommend them, I think they?re app and website are very useful we keep on track of my score and earn a discount. In addition, I think it?s very useful how the app record my journey miles and miles for the year, in case I need to top them up.
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Posted 7 years ago
I’m quite confused about these reviews, I have had my black box for 3 months now after taking up the policy immediately after I’d passed my test, I find the app easy to use and feel the scoring system is fare, my score has never dropped below 85, and can occasionally be as high as 91. The only problem I have with the policy is the time of day and braking section, I feel many teenagers (like myself) have part time jobs at bars etc which involves shifts finishing past 10pm this makes the curfew very unfair and can kill your score badly when your driving is safe. The braking score i feel is too harsh, you can’t help braking harshly sometimes and I feel sometimes it’s made me dangerous as I’m reluctant to slam the brakes on in emergencies as I don’t want to damage my score. My speed and acceleration scores have never dropped below 100 as I have stuck to the speed limits (it’s not hard) my time of day score is 75 after driving back from work every other week and my braking score is 65 (I feel I rarely harshly brake and when I do my score plummets down and is hard to get back up) my overall score is 88 and I’m set for the biggest discount at renewal. I feel these reviews give a biased representative of the policy, I feel only people who have had problems have reviewed it which means it looks awful when it really isn’t, for the price there’s no point going anywhere else, it’s a year with the black box then I can renew without one ore I can switch companies if they refuse to remove it as I would have built a years no claims discount + a years experience
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Posted 6 years ago
Hi there, Thank you for your honest review. We are really pleased that you find the app easy to use and that you feel the scoring system is fair. I have passed your feedback on to the SmartMiles team with regards to the 10pm curfew and also regarding feeling reluctant to brake in emergency brake situations because of not wanting to drop your driving behavioral score, which has sometimes made you feel dangerous. Our SmartMiles team are more than happy to discuss tips for improving your driving behavioral score if ever you would like to talk about this with the team. The SmartMiles team can be contacted on 01733 308 380. ~ Amber ~ Amber ~ Amber
Posted 5 years ago
My son had a black box fitted a month ago up to now is great also as a mother gives me peace of mind.. customer service is also very good.
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Posted 6 years ago
My son has been with hastings about three months and the black box is absolute rubbish! Getting score up is impossible! The black box does not pick up his breaking unless he has had to break sharp due to another driver. He’s tried everything to get high score but now they are saying they are cancelling insurance!! He has called many times and all he gets told is try and get score up! How??? It doesnt work!!! Now he has 7 days till cancellation and got to pay hastings when its them cancelling!!! Worst company ever for customer service! Plus now they are cancelling insurance his insurance with another company will double! Hastings seriously sort out the black boxes you supply because direct line boxes work perfectly and customer service is far better!!!!
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Posted 6 years ago
Hello, Thank you for taking the time to leave us a review and I am sorry that you feel you've had a negative experience with us. We would have contacted your son with an initial pre warning letter when his score dropped below 40. After this we would have given him the opportunity to lift his score above 40 and the first warning would only have been issued if he didn't increase his score after either 50 miles of driving or 5 journeys. Failing to do so, we would then have issued your son with a second warning only after 200 miles worth of driving. If your son didn't increase his score in the 7 days after his second warning was issued, only then would we look to cancel his policy. We are sorry to lose your son as a customer but ultimately black box policies are based on driving behavioral scores. ~ Amber
Posted 6 years ago
I haven’t went over the speed limit once and I’ve had box 4 months and my “speed” is sitting on 90? Could you tell me why please? Is there any chance I could work to get that back to 100?
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Posted 6 years ago
Hi Wesley, Thanks for your review. It may be that your speed slightly too high on a road which was unfamiliar to yourself. The SmartMiles team are able to look at this for you and see where you went over the speed limit to give you some clarification on the situation, however if you continue to follow the road signs your speed score will increase. ~ Harriot
Posted 6 years ago
Great renewal price! Very happy with it, company been great with me over the year.
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Posted 6 years ago
Hi Rebecca, We really appreciate the time you've taken to share this with us. It's good to see that we were able to offer you a competitive renewal and reward you for the quality of your driving throughout the year. Thank you for choosing to renew with Hastings Smartmiles -Theo
Posted 6 years ago
Box fitted by young pleasant young man, Only been 1 week so far highly satisfied as it truly reflects my driving ability, as an ex. Driving instructor 100% Braking / 100% Accelerating / 100% Speed / 15% Time of day. I felt this was very harsh for one trip on the 16 Nov 2018 at 22:07 which took 11m 8s, over a distance of 2.81 miles. Felt like giving a 1 star review, but did not want to be as mean as Hastings, for such a minor fault. Overall driving score 80. The time of day rating seriously needs to be changed.
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Posted 6 years ago
simple to purchase and recent amendments were very straight forward and can be made through your account online.
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Posted 7 years ago
Good price and cover
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Posted 7 years ago
Box was easy to install and the app is easy to use. It's good to monitor your driving as you can then take action if there are any errors.
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Posted 7 years ago
Hello James, It's good to hear that it's proving to be helpful regarding your driving. Thank you for taking the time to leave a positive review with us and for choosing Hastings Smartmiles as your insurer -Theo
Posted 7 years ago
I keep getting emails off them saying my driving score is too low and that they're going to terminate my insurance because of my working shift where i have to drive into work at unsociable hours. wish i never got the black box insurance with them and wont be renewing with them that's for sure.
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(Car Insurance) - Posted 7 years ago
Could make it easier to view policy, either via post or email
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(Car Insurance) - Posted 7 years ago
No issues with my policy
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(Car Insurance) - Posted 7 years ago
This was the worst insurance cover I have ever had. The admin side was ok but the black box was not fit for purpose. It was attached to the battery and on a bumpy road it read that he was breaking heavily and he wasn't. You would not do anything about it and eventually I had to cancel the policy which cost me money as you would not refund anything even though it was your fault we had to cancel the policy. Appalling product. Get the black box fixed!!! I have used three other companies with my other sons and not had this problem.
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(Car Insurance) - Posted 7 years ago
Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews