John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.66

1.7 Rating 433 Reviews

15 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

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“We were traveling back from holiday with load of outdoor kit and were hit by a car that did not stop at 7pm on a Sunday. Contacted the police and JL Insurance. JL Insurance stated that as we had been involved in an accident out of hours, they could not get its home and that we would have to make our way to a train or a bus station. We were over 90 miles away from our house with 2 children and were fully comp. When we read our policy which stated that JL would get us home or pay hotel costs the person we were speaking to checked with their supervisor and still came back and they could not help. We were forced to crawl home with possibly not a road worthy car. Completely let down with this service as it seems JL did not honour a basic part of their car insurance policy. I have 2 other polices with JL and will not be using them again. Awaiting a response from JL and failing, this'll go to the Ombudsman....Disgusted and lost all trust”

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Posted 7 years ago

“I took out Holiday insurance with John Lewis after struggling to find a company who could cover the cost of the entire holiday should something go wrong. The holiday cost over twenty thousand pounds so it was essential to get the right cover. Whilst away we did have to call the doctor to see my son. On return I contacted John Lewis, they were incredibly friendly and extremely professional and my claim was dealt with and paid out within this one phone call. Flawless service and I will definitely be renewing this policy when it finishes next year.”

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Posted 7 years ago

“Boiler broken and they MIS diagnosed. Resulted in a 4000 pound bill. Finally sorted after seeking professional advice . Really shocking uncaring service.”

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Posted 7 years ago

“Awful customer service. Was out in a hotel for a month whilst a ceiling was replaced. The coordinator was obsessed with saving money but the management of the project must have wasted thousands! The building work was awful and the builders were little more than amateurs. They didn't rub down paintwork or remove radiators. Caused damage and even put silicon around Bath panel without taking plastic covering off. My sofas were ruined by dust due to builder not covering them up. I could go on. Worst part was no one responded to my concerns.”

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Posted 7 years ago

“Avoid at all costs, been paying pet insurance for years with them now for 4 animals. First ever claim and they find a way out of paying. Pointless paying the monthly payments. Please do not use this company. Wish I read reviews before taking out the policy as it seems everyone has a problem. Thought we would go with a reputable company, how wrong we're we. Now left struggling to pay our mortgage. Absolutely infuriated by the lack of care they give.”

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Posted 7 years ago

“I received a competitive quote for home and contents insurance. The sales call for this asked if my home was unoccupied for more than 60 days consecutively (which it isn't). Having accepted and received the policy documentation, I saw that the policy is not valid if unoccupied for 60 days IN A YEAR. This feels like mis-selling to me. I cancelled immediately and have had to start all over again with finding alternative cover. Not what I expect of John Lewis (or any company).”

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Posted 7 years ago

“Everything been claiming since Jan 2017 only just resolved and not to my satisfaction there way bullies and intimidating has left a nasty taste in my mouth they state £3000 pounds maximum claim however it states a single item being £3000 to replace and value.l say just be very very careful the goal post are closed very quickly so that your claim becomes very patrickexspensive to you'll will never ever recommend this insurance to anyone to anyone that does make sure you have the correct insurance for you”

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Posted 7 years ago

“Bad is an understatement there are no word that l can use l chose premier insurance believing it to be a better option my experiance with claiming what a con you believe the name of john.lewis to be second to non when we made the initial claim everyone we spoke to agreed it was covered under accidetal damage and then tried to claim it eas down to home maintenance or wear and tear l challenged this and they continued to agree there previous statements at times it appears the left hand does not know what the other is doing so l made several complaint which they have 8 weeks at the same time l.contacted the finacial ombusman who agreed to take up my complaint its still not resolved to this day this has been.going on since feb 2017 l.would not recommend j/l to anyone they use evey oppertunity to get out of doing anything and use the cheapest option available there way or no way they make abscene claim they take your money by making false statements am l angry with them yes very very much so l.like to ask a question if more damage has accured due to there proven negligence do they have ti make good this damage or is this yet another claim l stongly suggest u thing twice taking any insurance withs company just one other point if your claim/claims go beyond the value of £3000 expect more problems dont be affraid to challenge them.take down.there names date and times also complain they duty bound by law to investigate they have a maximjm.of 8 weeks to do so if not satisfied upgrade it to the ombusman the more that so this maybe something good will come from”

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Posted 7 years ago

“Very, very disappointing service. Trying to arrange a replacement oven hob for my elderly disabled parents has been a catalogue of problems. We were informed not to use the hob due to the damage and possible risks . So we thought that the hob would be replaced in a timely manner. Three weeks later, the loss adjusters had still not found a replacement model! We were not kept informed and had to chase them constantly. Eventually having contacted Miele myself to find a suitable replacement, I informed the loss adjusters of the model which they eventually sourced. I was then contacted by another company (supplier of said hob) who arranged delivery and installation. Installation day came and they were unable to fit the hob as some work was required with the electrical supply and they weren't qualified to do this. So, the hob went back! Five days later, after making further contact with the loss adjusters, I was informed that the hob would be delivered and I would have to arrange a local electrician to carry out the necessary work and installation at our cost which could then be re-claimed. What I would have expected is a turn key package from the insurers - this is not something my parents could have managed to arrange themselves. I have spent hours on the phone and sending emails which have been un-answered. This falls way below my expectations of John Lewis and I would not recommend them at all. Bad service. Unrated..”

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Posted 8 years ago

“We had a break in to our home over a month ago. Despite numerous calls to JLP and their appointed loss adjusters we are no further on than we were immediately after the burglary. We work full time and the earliest anyone can be home is 4:30pm, we have been told the latest appointment is 2pm. We were told to ask for a weekend, which we have done, to be told we have to wait to see if the loss adjuster wishes to work that Sat. This is not the customer service we anticipated from JLP. We have been told we would be given online access, each time this has failed to materialise. The process feels purposefully obstructive. We couldn't choose zero stars, but that is what is deserved by JLP insurance and loss adjusters Cunningham Lindsey”

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Posted 8 years ago

“We had wedding Insurance from John Lewis. The wedding Gown got damaged on the wedding day. John Lewis refused to pay out saying the whole insurance policy ended the second the registrar/priest announces you are married. Even if you walk out of the venue/church- the dress, rings, food,venue hire, reception etc is not covered The site the wording when the marriage has concluded,when the ceremony is done.thus the policy has ended. What a con from JOHN LEWIS their famous slogan Never Knowingly Inform the customers Biggest CON from John Lewis”

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Posted 8 years ago

“I would not give them a single star. They always have a loophole for not paying out. My daughter had wedding insurance and her wedding dress got damaged on the day. The loop hole they threw at us was that the cover for the dress ended the minute registrar announces that you are married. So if you are coming out of the registrars office and the dress gets damaged going to the wedding reception or celebrations YOU ARE NOT COVERED that is JOHN LEWIS Never Knowingly Informing you of loopholes. Stay away from JOHN LEWIS INSURANCE”

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Posted 8 years ago

“Just intrigued how John Lewis pro port to care so much about customer service until there is a real issue. Like their premium home insurance they outsource the emergency response, who outsource the plumbing contractors and the customer is left to deal with the lack of communication between the parties. The brochure says the service offers peace of mind yet delivers anything but. I have had to phone them 8 times today and still don't have an outcome. A burst pipe has left me with no heating and no water for 24 hours because the outsource mgt company cant find the quote sent to them by their own plumber 9 hours ago. Do NOT buy insurance from them its a nightmare.”

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Posted 8 years ago

“From the beginning John Lewis insurance has been incompetent and clueless. When I first had an accident the most important thing was to speak to someone, get the car recovered etc. I was on hold for 45 minutes waiting to speak to someone whilst stuck on the side of a main road. To get anything done involves being transferred between several different companies all of whom manage different aspects of the policy and no one is around to co-ordinate the different companies. If you thought that buying a John Lewis product would get you a better level of service and re-assurance think again. Incompetent, bureaucratic and a complete nightmare, the one thing you want a car insurance company to do well is sort you out when things do go wrong not leave you hanging on the end of the line. The insurance broker (Covea) representative even told me that they didn't bother answering calls from the John Lewis line as they weren't so important!!”

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Posted 8 years ago

“Needed to place a request for home emergency help as boiler had a water leak. Very poorly managed by John Lewis. Left with no hot water for 2 days with no update on when to expect repair. Elderly with chronic ill health problems and this is not acceptable.”

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Posted 8 years ago

“don't insurance with this company. they send you very cheap price and once start your policy and then no accepted any of yours decoment and cancel your insurance policy so never ever LV”

Helpful Report

Posted 8 years ago

“don't insurance with this company. they send you very cheap price and once start your policy and then no accepted any of yours decoment and cancel your insurance policy so never ever LV”

Helpful Report

Posted 8 years ago

“House insurance: Keep clear. Not worth the paper it's printed on”

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Posted 8 years ago

“I have had a JL worldwide travel insurance policy for many years. The one time I needed to claim, they were excellent: prompt, unbureaucratic and fair. Recently, the policy came up for renewal, and I duly picked up the phone. Much to my surprise, I was told they could no longer cover me for winter sports, as I am 65. This is not just scandalous ageism (in resorts like Aspen, skiers don't even qualify for senior lift pass reduction until over 70) but totally illogical from the business point of view. They will ensure a 20 year-old who has never skied before, rents some equipment and bombs down the mountain, no problem . But as a healthy 65 year-old who learned the sport properly, has been skiing for 58 years, never had an accident or injury, knows her ability and skis prudently, I am considered too great a risk?! For a moment I considered taking out the world-wide policy anyway and ensuring winter sports separately, but on principle, I will take all my business elsewhere.”

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Posted 8 years ago

“Well where do i start !?!?!”

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Posted 8 years ago

John Lewis Insurance is rated 1.7 based on 433 reviews