Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 404 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 5th December 2025

Daniel

Carole Nash 5 star review on 11th October 2025

Joihjn

Carole Nash 1 star review on 21st September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocked at the cost just to change any kind of detail to the policy , £50 just to tap out a few details on a computer keyboard , wont be using them again :-(”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“Awful customer service and frankly unacceptable business practice as already covered by the negative reviews already posted.”

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Posted 10 years ago

“a clear and easy company to insure with. I would happily use them again.”

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(Motorbike Insurance) - Posted 10 years ago

“I purchased a policy for my Honda Firestorm VTR but before I paid I rang and confirmed the cancellation charges. I was lied to about the charges and now they are trying to get a £50 fee + 2 months insurance! What a joke. Even the Chief Executive dont seem interested. So all in all I would never buy from them aka Carol Nash again. Bunch of liars.”

Helpful Report

Posted 10 years ago

“Worst insurance provider i have ever been with i cancelled a policy that was due to start with a few days then got letters about payment i again then phoned them and told them to cancel then in a few days got another letter charging over £60 for them cancelling my cover had to phone again and they denied i had even rang them to cancel i told them to check their recorded messages they never rang back the next day as agreed (no suprise) customer servive is appalling got to a point that the operater was almost calling me a liar and arguing with me”

Helpful Report

Posted 10 years ago

“Asked them to cancel my insurance 3 days before direct debit was supposed to be taken out. Called them 3 or 4 times before that date. Still got taken. Cancelled it by direct debit and the incompetent fools didn't tell close premium and received and email one month later saying I'm in arrears! Called them up again and they told me I owe them 300 pound 50 pound for cancellation and 250 for 'paying off the loan?!!! They are pulling figures out of their a** couldn't even explain to me what the 250 was for.”

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Posted 10 years ago

“great service , easy to deal with.”

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(Motorbike Insurance) - Posted 10 years ago

“I have been with the company about 3 years ,and after a "rocky" start things seem to be going well - especially price wise . I felt that the bigger companies were a rip off ,and these cheaper companies are much cheaper but are not as professional ,their office staff seem like kids who have never seen a motorcycle . As long as you phone [at a silly 0800 price] you will be O.K. emails take a long time to be returned , don"t confuse them or constantly ask for a superior ,and expect no paperwork ,as you have to pay extra for that .Docs. can be downloaded ,but not many organisations will accept them ,as they won"t have the original "watermark" through the paper .”

Helpful Report

Posted 10 years ago

“Appalling customer service, obstructive, refusals to allow me to speak to managers, have spent about 5 hours on the phone to them in the past few weeks (mostly on hold), twice told that I would be called back "within 24 hours" yet 48 hours late no phone call, received emails with vital correspondence from them that was virtually unreadable and no pdf option to open the letter. In the most recent phone call I was charmingly told by the guy (a team leader/manager) I spoke to that he had been 'lumbered' with my case.”

Helpful Report

Posted 10 years ago

“I have a problem where they have deducted payment twice. Tried calling them....on hold forever and then told there is no one available to speak to you. My supervisor has told me to hang up on you as there are other calls waiting...bunch of tossers”

Helpful Report

Posted 10 years ago

“WARNING !!!! Do not insure with them !!!! they have overcharged me by £1000 and they its taking forever to take my money back i have already called them 15 time in the past 5 weeks and now they want to refund me only £600. I am having a terrible time trying to get my money back.”

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Posted 10 years ago

“great deal and company to provide motorbike insurance would highly recommend”

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(Motorbike Insurance) - Posted 10 years ago

“Very helpful polite and gave me a good deal.”

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(Motorbike Insurance) - Posted 10 years ago

“Simple quick was on the road in no time”

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(Motorbike Insurance) - Posted 10 years ago

“Company is brilliant, every single with without I doubt I have rang them they were very helpful and friendly and able to do what I needed to be done. Don't know what you guys are talking about, every insurance company has flaws...you just need to read your actual insurance documents a little bit closer!”

Helpful Report

Posted 10 years ago

“£50 Just to change my address, RIP OFF company part of Carole Nash, Avoid like the Plague.”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“Worst insurance company I have ever had the misfortune to choose Three months on a 12 emails I still don't have my policy I would prefer to walk than have to use these people ever again”

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(Motorbike Insurance) - Posted 10 years ago

“Quick and easy. Just what you want with no fuss or hastle.”

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(Motorbike Insurance) - Posted 10 years ago

“good”

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(Motorbike Insurance) - Posted 10 years ago

“very good value without any fuss”

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(Motorbike Insurance) - Posted 10 years ago

Carole Nash is rated 1.7 based on 404 reviews