Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 404 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 5th December 2025

Daniel

Carole Nash 5 star review on 11th October 2025

Joihjn

Carole Nash 1 star review on 21st September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“I clicked very poor which their was a lower one never ever use this company I paid for my documents to sent out sent loads of emails but never got them this as been going on for 10 mouths now and still not got them I have phoned them never get a reply plus sent them emails with my number on but they hide behind emails be warned never ever use this company and now i am reporting them discussing service”

Helpful Report

Posted 8 years ago

“Terrible service.Went back to my old insurer.Told me I was insured but I wasn't. Unable to get proof of no claims.Do yourself a favour use someone else.”

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Posted 8 years ago

“Only spend my time”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“i was with JMI for 3yrs just just sold my bike and they want me to pay cancellation fee and the customer service rep was rude i would advice to stay far from JMI and the motorcycle community should spread the word about JMI”

Helpful Report

Posted 9 years ago

“DO NOT GO THERE! Zero customer service. Specially if you want to cancel your policy because you sold your bike! They are very rude over the phone then send you a letter asking for cancelation fee with a threat to sell on the debt (as they call it) to Moorcroft Debt Recovery Ltd. Seriously?! Never ever again even if they were the cheapest.”

Helpful Report

Posted 9 years ago

“They where ok when i was buying my insurence of them last year but when it came up for renewel this year they wanted and extra £1000 despit having no acciendents. So i phoned them 2weeks before the money was supposed to leave my account to cancel the insurence they still took the money and renewed the policy and have to waite 5 to 7 days to get all the money and am being given the run around by the company would never recomend this company as it is just a big joke to them and they rip you off”

Helpful Report

Posted 9 years ago

“I signed up for a policy although they haven't updated in the system and been running "without insurance" for two weeks. I was stopped by police and when they called JMI to verify that there was a mistake in the system the operator told the police, there is no policy under that reg number. Then I had to call them sitting in the back of the police car, ask for a manager and verify I had the policy to update in their system. Not to mention that I asked them to add a second bike to my policy and been told I have to sign another policy and can make a quote online instead over the phone. Avoid like a plague!”

Helpful Report

Posted 9 years ago

“Trying to charge me more once the policy had been taken out due to a 'discrepancy'. Upon investigation, the discrepancy is actually a mistake on a database, but they will do nothing to correct it. Open an official complaint and the next thing I know is they have cancelled my policy and want to charge me a further £60 odd for the privilege. I have raised a complaint with the Ombudsman, and urge others to do if unhappy with JMI's useless operation. They are little better than thieves IMO.”

Helpful Report

Posted 9 years ago

“Cancelled my insurance claiming some underwriter wanted me to pay 30.09 pence more. did not receive any correspondence from them besides the final email stating they have cancelled the insurance. had to pay to close the account and i also lost close to 200 pounds on the insurance. considering they had my telephone number made no attempt to call me, and claimed i have all the emails and letters, of which none are true. scam in its true sense and also costs a fair amount to call them. avoid...and take a risk at your peril”

Helpful Report

Posted 9 years ago

“AVOID AVOID JMI just got off the phone they kept me on for 20 mins it cost me £14 the call back is a joke you cant transfer your insurance to another bike they make you cancel and start again I WILL NEVER USE THEM ONLY TELL PEOPLE TO NOT USE THEM”

Helpful Report

Posted 9 years ago

“Carol Nash - Avoid! 1 month left on my policy that I had not made a claim on. Sold bike & so informed the company. They offered a £9 refund and a £50 charge for the "Admin"; net result I owe £41 to cancel. If I don't cancel and pay then they will cancel and send me the bill anyway. How can it cost £50 to type into a computer to cancel the policy? Then 48 hors later... I was promised a call back by a manager to discuss the charges but of course heard nothing! So I called them, then a long wait on the phone system listening to their advertising blurb &, finally, the representative had to speak to a manager about the cancellation. But amazingly the charge was dropped!!! So it pays to complain and not accept the charges.”

Helpful Report

Posted 9 years ago

“insured my bike 2 months ago ,sold bike brought anouther bike same make same model just a year older and the ROBBING FOOKERS wanted anouther 91 pounds ,50 pounds admin fee and 41 pounds because basically had a different number plate ,,,unfortunately for them I am the events organiser for the Yamaha xjr owners club we do a lot of bike shows so I am going to get a banner made and let thousands of bikers who come to the major uk shows ,know what this company are like ,,,,lets hope we take a lot of custom away from these thiefs”

Helpful Report

Posted 9 years ago

“absolutely terrible, expensive, dont know own policies.. after my bike was stolen they demand i replace it or pay the next 6 months outright of my contract within 14 days.. changing the policy is a surprise 50quid admin fee for costing me money on the phone. They are charging me a LOT as a non eu citizen with full au motorcycle license. shop elsewhere.. you realy added stress to a terrible situation you vultures.”

Helpful Report

Posted 9 years ago

“Lovely man David did my renewal quote today, straightforward, went through the important points slowly and had abit of a chat during. The three times i have rang up they have all been very nice and quick to help, never had to claim though so fingers crossed!”

Helpful Report

Posted 9 years ago

“Terrible costumer service. First, when i had a breakdown, took me 1 hour to get things started as "they couldn't find my documents on the system" Did not gave refund after the 10 working days Use at your own peril”

Helpful Report

Posted 9 years ago

“Very poor service Charge you double if you change your bike Charge you for 12mts insurance then charge on top for an additional 6mts Very poor Very bad Save your money and go somewhere else”

Helpful Report

Posted 9 years ago

“I was a customer with JMI for several years. By far the worst insurance company I've ever dealt with. I've moved all my vehicles to another provider now (for a excessive fee of course). Their prices seem cheap in comparison but with all their hidden fees and their really bad service loads of competitors with a better reputation will offer you way better value for money and a way better all round customer service. I highly recommend against using this company.”

Helpful Report

Posted 9 years ago

“Never use this company I have paid for my documents to be sent to me it's now been over 8 weeks tried for 4 weeks to get hold of them with no luck I have also sent emails to them they replied saying they would get to me with in 2 days still waiting for the call after a week do not use Micky mouse company”

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Posted 9 years ago

“They are a good and reliable insurance”

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(Motorbike Insurance) - Posted 9 years ago

“My policy was canceled 14 days after it started because they wrongly evaluated my no claim proof ("expiration date" misplaced for "start date") and they told me it as a fact and so they can't do full refund because I didn't send information which they even didn't asked for.”

Helpful Report

Posted 9 years ago

Carole Nash is rated 1.7 based on 404 reviews