Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 393 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“insured my bike 2 months ago ,sold bike brought anouther bike same make same model just a year older and the ROBBING FOOKERS wanted anouther 91 pounds ,50 pounds admin fee and 41 pounds because basically had a different number plate ,,,unfortunately for them I am the events organiser for the Yamaha xjr owners club we do a lot of bike shows so I am going to get a banner made and let thousands of bikers who come to the major uk shows ,know what this company are like ,,,,lets hope we take a lot of custom away from these thiefs”

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Posted 8 years ago

“absolutely terrible, expensive, dont know own policies.. after my bike was stolen they demand i replace it or pay the next 6 months outright of my contract within 14 days.. changing the policy is a surprise 50quid admin fee for costing me money on the phone. They are charging me a LOT as a non eu citizen with full au motorcycle license. shop elsewhere.. you realy added stress to a terrible situation you vultures.”

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Posted 8 years ago

“Lovely man David did my renewal quote today, straightforward, went through the important points slowly and had abit of a chat during. The three times i have rang up they have all been very nice and quick to help, never had to claim though so fingers crossed!”

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Posted 8 years ago

“Terrible costumer service. First, when i had a breakdown, took me 1 hour to get things started as "they couldn't find my documents on the system" Did not gave refund after the 10 working days Use at your own peril”

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Posted 8 years ago

“Very poor service Charge you double if you change your bike Charge you for 12mts insurance then charge on top for an additional 6mts Very poor Very bad Save your money and go somewhere else”

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Posted 8 years ago

“I was a customer with JMI for several years. By far the worst insurance company I've ever dealt with. I've moved all my vehicles to another provider now (for a excessive fee of course). Their prices seem cheap in comparison but with all their hidden fees and their really bad service loads of competitors with a better reputation will offer you way better value for money and a way better all round customer service. I highly recommend against using this company.”

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Posted 8 years ago

“Never use this company I have paid for my documents to be sent to me it's now been over 8 weeks tried for 4 weeks to get hold of them with no luck I have also sent emails to them they replied saying they would get to me with in 2 days still waiting for the call after a week do not use Micky mouse company”

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Posted 9 years ago

“They are a good and reliable insurance”

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(Motorbike Insurance) - Posted 9 years ago

“My policy was canceled 14 days after it started because they wrongly evaluated my no claim proof ("expiration date" misplaced for "start date") and they told me it as a fact and so they can't do full refund because I didn't send information which they even didn't asked for.”

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Posted 9 years ago

“They won't help you via chat and they never answer their phone. Impossible to contact.”

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Posted 9 years ago

“Worst customer service ever. I have been double charged and they keep doing it every month, They don't reply to emails and calling them costs money and it's a waste of time anyway.”

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(Motorbike Insurance) - Posted 9 years ago

“lost £50 on admission fee for canceling a claim i had no idea that had gone out, because of there technical issue's I had on there website, just had my money wasted for nothing, and for a fault that was not mine, and i could not take the problem any further, going to have to go with out food for a week no thanks alot, very angry ex customer supposably, i would not waste my time again with this company, hope this save people in the future alot of time and money.”

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Posted 9 years ago

“More than happy with the service”

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(Motorbike Insurance) - Posted 9 years ago

“Total rip off I will never use jmi again”

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(Motorbike Insurance) - Posted 9 years ago

“Very pleased”

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(Motorbike Insurance) - Posted 9 years ago

“Very quick and very easy to deal with. Would recommend to friends”

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(Motorbike Insurance) - Posted 9 years ago

“WARNING !!!! Do not insure with them !!!!RIP OFF company part of Carole Nash, Huge admin cost. unacceptable business practice , £80 to update my postal address! !!!Avoid like the Plague!! NEVER EVER AGAIN”

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Posted 9 years ago

“Only negative was that the policy documents and a request for NCD documentation were over a month after the policy inception.”

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(Motorbike Insurance) - Posted 9 years ago

“Excellent service”

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(Motorbike Insurance) - Posted 9 years ago

“Absolutely appalling customer service, wouldn't recommend this company to my worst enemy. Ignored requests and complaints.”

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(Motorbike Insurance) - Posted 9 years ago

Carole Nash is rated 1.7 based on 393 reviews