Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 404 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 5th December 2025

Daniel

Carole Nash 5 star review on 11th October 2025

Joihjn

Carole Nash 1 star review on 21st September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Pain. They failed to update my details correctly and |I end up being debited my fee twice. Hate the fact that insurance companies sign you up to a financial agreement just because you choose to pay by direct debit. What also really annoys me about go compare is that it pretends your choices are with different companies. They're often the same company, same finance company behind them, just a different brand, logo, and policy. Very, very frustrating. Don't think I'll use GoCompare again.”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“Told by theBikeInsurer.co.uk that my "buy" from JMI had not gone through. That was untrue. I was charged. I never received a policy. Told by JMI to wait for the policy in order to cancel it! Finally 3 days after the start date I got them to cancel my non existent policy. They charged me £25. They were never "on risk". I never got the policy with terms and conditions. They never sent me a policy so what admin costs were there. Also I spent alot on 0844 numbers to sort it all out. You judge? Avoid them like the plague.”

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Posted 10 years ago

“Quick, easy and price competitive”

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(Motorbike Insurance) - Posted 10 years ago

“Very unhelpful when trying to change address on a third party only policy (To which there is no additional risk). Huge admin cost. Worth half the cost of the policy. Avoid this company at all costs. Very bad customer service.”

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Posted 10 years ago

“Very pleased with the overall service provided”

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(Motorbike Insurance) - Posted 10 years ago

“excellent and very competivly priced”

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(Motorbike Insurance) - Posted 10 years ago

“I have never come across such incredible incompetence. I called 5 times to sort out a change of a date on my documents and kept receiving emails and letters that I hadn't contacted them. I'm talking about astonishing incompetence. They cancelled my insurance in the end asking me to pay more than 100 pounds for that!!!!! Without even breaking down the reasons etc. Avoid at all costs!”

Helpful Report

Posted 10 years ago

“I would never recommend this insurance. bunch of idiots! You will regret if you buy this insurance. they wont let you change address, bike or any amendment in policy once you buy the insurance.”

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Posted 10 years ago

“very good service ,very friendly and helpfull thanks”

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(Motorbike Insurance) - Posted 10 years ago

“would insure again with just motorcycle insurance , came top of list for me plus the price was right with thanks colin.”

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(Motorbike Insurance) - Posted 10 years ago

“first and last time i use them , paid my money (oh yes they took that all right) but wouldnt email documents..I got fed up of waiting for them emails!!!! forget it ?? and got insured elswhere then they decided to send them ..left me in a right mess. spent a tenna on fone to them to cancell policy and they just ignored me ..advoid these people at all costs..there cheap yes but then u get what u pay for..worst insurers on the market advoid at all costs you been warned.”

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Posted 10 years ago

“Nice and hassle free.”

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(Motorbike Insurance) - Posted 10 years ago

“Recently took insurance with JMI. What a fuss, first thing was since I took out the insurance with them through CONFUSED. COM my online account had no password so I couldn't acsess my documents. When trying to speak to someone its near impossible to. Emails are said to be answered within 2 days which is total crap. And after I sort oiy everything they ask for my NCB which I sent only to find that it is car NCB not bike NCB which I specifically noted that I left the bike NCB blank on CONFUSED. COM. Now they're asking for the policy to be cancelled which they're also asking for a £50 cancellation fee which is pretty much half of the policy cost anyway! Avoid these at all costs!”

Helpful Report

Posted 10 years ago

“Impossible to speak to anyone. The breakdown cover that was included as part of the insurance is impossible to use - you call the breakdown number and it simply tells you "this number is no longer in operation". Luckily I was trying to use the recovery service when my bike was at home, rather than when I was stuck by the roadside, otherwise I would have been in real trouble. Will be reporting them to the ombudsmen.”

Helpful Report

Posted 10 years ago

“would recommend and id use them again”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“I have read the reviews but despite the negative ones I wanted to give it a try just in the case of the third party only insurance: bad mistake. The scooter was stolen just after one week of buying it, wanted to cancel the insurance but the police advised me not to, but to inform them about the fact that the bike was stolen. Result: took me three calls (one of which had to be paid by me to one of these 0844 numbers) for hearing that "I did not have a policy with them". "But I received the documents online!!!". Eventually they found it but they were completely non-competent and non-transparent about their policy. Eventually, when asking to speak to a supervisor, they were too busy to do that. Pay a bit more, but go for a more serious and professional insurance company. At least that is what I'll do if I ever decide to buy a new bike. That is what I will definetely do in case mine gets recovered (fingers crossed!!).”

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Posted 10 years ago

“would give zero stars, terrible customer service”

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Posted 10 years ago

“Easy to apply for, competitive quote and all documents supplied online. Can't comment about how they perform in the event of a claim.”

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(Motorbike Insurance) - Posted 10 years ago

“Had to make a claim due to bike being stolen but the hassle wasn't worth it and dropped claim as I was the one doing all the leg work makes me wonder why we pay for the service.”

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(Motorbike Insurance) - Posted 10 years ago

“Internet company only, very hard to actually talk to someone from the company, cheap insurance but would rather pay a bit more from reputable company.”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

Carole Nash is rated 1.7 based on 404 reviews