“My mother has just had an accident and their guaranteed courtesy car is only available when the car is accessed by an engineer and only then when it goes to the garage is a courtesy car issued. Therefore you are without a car from the accident until kwik fit can sort themselves out to get a engineer to your car leaving you with no car, no answers and consequently no work no money.
Typical insurance company making the wording work to their advantage leaving the upstanding public who pay their way and insure their cars out of pocket and not providing the support they advertise”
“so poor the worse as 1 late payment cancel straight away and have to pay up 6 month owe in full while they cancel the policy 6 month early left, wont ever use it again shame on them
done pay but they still cancel the policy as it the bigger rip off as i cant drive my car due of their canel it”
“First year got a good price. Renewal quote absolutely ridiculous - more than double. Refused auto renewal but called in as a new customer and got a much better price on my original quotation. When I moved (literally 1 mile down the road) my policy increased by £80 even though I was moving from 1 small village to another small village plus was charged an administration fee of £30. Will never use again and will never recommend.”
“Avoid Avoid Avoid. Had car insurance for a couple of years with them, got renewal quote in April was very high so got quotes from other companies, but rang Kwik Fit to ask if they could do a better price, was told no, so said to cancel the policy and I went to another company. It wasn't until August that I realised Kwik Fit had still been taking monthly payments, I phoned to ask for money back, and they claimed I had not cancelled, and would take the cancellation date from August I asked for a refund from April to August payments, but their response was to pass me to a debt collection agency for £62 for cancelling the DD, when the fact is they owe me over £300.”
“VERY STRESSFUL EXPERIENCE ....Been driving for 18 years and have all my no claims. have never had a problem with getting insurance until i signed up with KWIK FIT. They ask you to send, fax, or upload driving licence, insurance renewals etc.. Fax line was dead, so had to post documents. After half an hour on the phone because they threatened to cancel my insurance policy, i was told to send more documents to account for a 3 month period since my last insurance renewal. Did this. Got an email a week later telling me when my first direct debit installment would be and a day later a letter saying my insurance had been cancelled. Said they did NOT receive my 2nd emailed documents. I insisted on forwarding them the email again (which would PROVE i had sent them on the date i said i had) but i was told it makes no difference now as we didnt receive them. Apparently not all emails get opened in time they told me! and your policy has been cancelled. Then state i will be charged £105 cancellation fee. Appalling attitude and i have asked who to write a complaint to. Am awaiting a Managers call back but i will be taking it further. Seems to me some insurance companies are making a lot of money by cancelling policies and charging for it. You only have to read online reviews to see the amount of customers this effects. Save yourself a lot of stress and go elsewhere.”
“Kwik fit brokers insured me through Towergate
I paid for the emergency cover which couldn’t provide emergency cover when it was needed. During the early hours of the morning on Saturday 21st November 2015, gales blew down my TV aerial and tiles from my roof along with several of my neighbour’s aerials on the same street.
I phoned in a claim and was told I had emergency cover, they tried to get a company to make temporary fix to prevent further damage.
After several days of chasing I managed to speak with someone from Towergate who asked me to scan and email my policy to progress my claim.
I was then contacted by Imperial who told me I would need to erect scaffolding to allow the damage assessor access to the roof, at my own cost and I would get it back if the claim was validated, if not validated I would have to stand the cost, approx. £1000
The assessor finally arrived on Wednesday 2nd December 2015 and allegedly looked from a ladder and decided that the damage was caused by wear and tear of the aerial cable, so no claim. I asked whether the aerial would have fallen had there not been a gale that night but he refused to comment.
I now have to wait for a letter stating that the claim isn’t valid, then I am allowed to have the work done at my own cost. I asked what of any damage while waiting for the letter and apparently that would be my fault.
Not happy with the company Kwik Fit (brokers) allocated me and I’m very unhappy with Towergate as an insurer. I renewed my policy a months ago, which means I am tied into a contract for the remainder of the year. I will not be staying with Kwik Fit or Towergate.
D Hebden.”
“Worst insurer ever my engine blew up needed to get a new car they told me I had to pay £140 a month on a car that had smaller engine when I was only paying £40 on original car every car I got a quote with them from 1.0 to 2.5 they want more then I was paying leaving me with having to pay outstanding balance on original policy in full and buy a new policy with a new insurer I can happily say they are a bunch of theiving CUNTS”
“This insurance company will try and rip you off. I got my renewal through and they tried to say my current insurance company through them wanted over £1800 but they had got me a lower price of £468 it's just a scam to get you to accept over priced lower quote. I had already been on compare the market and can get same insurance for £297 even with them. I phoned and told them not to renew my policy as didn't like them trying to take me for a fool. Avoid them at all cost.”
“absolutely ridiculous and atrocious. my car insurance got automatically renewed without any notification or consent from a £70 to a £166. its a joke and am still waiting for someone to get back to me. impossible to get through their phone lines.NEVER AGAIN. RIP OFF!!!!!!!!”
“Left stranded after car locked its self with key in it,despite having full breakdown cover and key cover ,after 12 hours they sent breakdown recovery, I'd already got a cab home, numerous phone calls, getting told nothing they could do,getting deliberately cut off and fobbed off,an insurance company is only tested when a claim is put in ,make up your own mind ,I'm cancelling my policy, ABSOLUTE POND LIFE.”
“Worse experience ever...They robbed me of my FREE MOT, by claiming that my PLATINUM cover did not qualify me for FREE MOT when it states clearly that anyone that takes out Insurance ONLINE is eligible for FREE MOT...But when the time comes for MOT, I missed the small print. They charge £25 for late payments..and you struggle to buy out of the policy...They are just horrible, please don't go there”
“Rang Kwik Fit to change update my insurance policy as I had bought a new car. Turns out that they in fact insured me on the wrong vehicle registration number and I had been driving for 10 months without insurance! When I complained I was told I must have given them the wrong information. The vehicle they registered me under wasn't even close to my actual registration number! Appalled!! Disgusting service!”
“Utterly appalling.. renewal price was £307 more than online price with ... Kwikfit insurance!!!!! and I got called a liar when I told the tele sales guy... who then cut me off.
Phoned again (27 mins later) cancelled policy! Cancellation fee £50, £69 change of address fee (even though I'd changed it in Mar when I moved, when I was told it was £30 admin fee but no record of that conversation exists ) and an Admin fee of £30 for - Admin? I queried it and was cut off ...
I went online to pay fee, to discover you have to phone up if I wanted to pay online because my policy was on 'old system' so I couldn't pay online... 19 minutes later I am free of kwikfit insurance forever ... yay!”
“Think that they were very poor because when we moved homes they charge to change address had to ask 4 times for my documents and when we moved homes they put a big charge on and increased my insurance witch I had to pay and when I broke down they couldn't find me on the system not happy with them at all”
“Get quoted on comparison sites, but when I link through to buy their insurance I go through all their screens only for them to tell me that they can't insure me based on the information provided!
Waste of time.”
