“absolutely ridiculous and atrocious. my car insurance got automatically renewed without any notification or consent from a £70 to a £166. its a joke and am still waiting for someone to get back to me. impossible to get through their phone lines.NEVER AGAIN. RIP OFF!!!!!!!!”
“Left stranded after car locked its self with key in it,despite having full breakdown cover and key cover ,after 12 hours they sent breakdown recovery, I'd already got a cab home, numerous phone calls, getting told nothing they could do,getting deliberately cut off and fobbed off,an insurance company is only tested when a claim is put in ,make up your own mind ,I'm cancelling my policy, ABSOLUTE POND LIFE.”
“Worse experience ever...They robbed me of my FREE MOT, by claiming that my PLATINUM cover did not qualify me for FREE MOT when it states clearly that anyone that takes out Insurance ONLINE is eligible for FREE MOT...But when the time comes for MOT, I missed the small print. They charge £25 for late payments..and you struggle to buy out of the policy...They are just horrible, please don't go there”
“Rang Kwik Fit to change update my insurance policy as I had bought a new car. Turns out that they in fact insured me on the wrong vehicle registration number and I had been driving for 10 months without insurance! When I complained I was told I must have given them the wrong information. The vehicle they registered me under wasn't even close to my actual registration number! Appalled!! Disgusting service!”
“Utterly appalling.. renewal price was £307 more than online price with ... Kwikfit insurance!!!!! and I got called a liar when I told the tele sales guy... who then cut me off.
Phoned again (27 mins later) cancelled policy! Cancellation fee £50, £69 change of address fee (even though I'd changed it in Mar when I moved, when I was told it was £30 admin fee but no record of that conversation exists ) and an Admin fee of £30 for - Admin? I queried it and was cut off ...
I went online to pay fee, to discover you have to phone up if I wanted to pay online because my policy was on 'old system' so I couldn't pay online... 19 minutes later I am free of kwikfit insurance forever ... yay!”
“Think that they were very poor because when we moved homes they charge to change address had to ask 4 times for my documents and when we moved homes they put a big charge on and increased my insurance witch I had to pay and when I broke down they couldn't find me on the system not happy with them at all”
“Get quoted on comparison sites, but when I link through to buy their insurance I go through all their screens only for them to tell me that they can't insure me based on the information provided!
Waste of time.”
“Very good quote online but after a couple of weeks they hiked it up by £94
For a canceled no falt claim that was never made, phone straight away and they knocked it down £50 Still Cheating and miss leading me,”
“Took out a policy as old one had ran out and only needed cover until my car was sold. Only costs £195 per year fully comp for my car, paid £25 initial payment. Had the policy for 14 days, phoned up to cancel, had to wait on the phone being passed from one person to another as they had several "systems" eventually had to pay £77 to just end the policy. So paid over half a years insurance for just 14 days. Will never use again. Their garages are a total rip off and run by morons too.”
“Went to kwik fit wigan branch, for simple slow puncture repair. I was charged £26.50. I have found out since that usual the price is around 5 -10£. In addition to this the mechanic tried to persuade me a £250 repair was necessary for a back that was sticking. I have since found out ( mechanic) that this was a complete lie and that there was nothing wrong with the brakes at all. Do not use this garage unless you want to be scammed.”
“Specifically picked 'do not auto-renew'. Sent renewal letter saying they were going to renew automatically - at 2.5 times the price of last year (no claims made etc). Then hours on phone to even speak to someone to sort out. AVOID!!”
“Big mistake taken out car insurance with Kwik Fit, taken it out is easy to cancel it it so difficult. They trying to automatically renew my car insurance and make me pay £300 more. So I when for another company and it cheaper. Now they asking me to sent them my new insurance certificate. Never ever again. Not even taken my car in to there garage. My car I make sure it insure not them.”
“Prices quoted on comparison sites are always much lower than you end up being quoted when you get to the Kwick fit site. In my case £128 on compare the market, actual quote £300. Really dispicable way to do business.”
“Quick and painless to buy the insurance. That is the only positive thing about them.
From then on a nightmare! DO NOT TAKE INSURANCE OUT WITH KWIKFIT. They have completely incorrect details of my claim history, wrong insurer dates etc. Just spent an hour and a half on the phone to them trying to clear it up and despite them admitting there is a mistake they have given me an ultimatum, pay a fee or cancel my insurance (they will still charge me a cancellation fee). They won't allow you to speak to a supervisor either. Watch out for them clawing money back from cheap quotes and giving you the run-around while they do it.”
