Legal & General Reviews

Name: Legal & General
Rating: 1.65

1.7 Rating 614 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 614 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have Home Insurance Extra policy with Legal and General. We had a problems with our boiler with no heating or hot water. We phoned to make a claim and was told an engineer would not be able to come out until a day later leaving us without heating or hot water which does not help when you have a 3 and 7 year old children. The engineer came out and said we had 'sludge' in our boiler plate and would contact the insurance company about changing this but would have to wait until after the weekend. We then got a phone call from Legal and General after midday 2 days later to say they do not cover the problem leaving us to find a plumber to get this fixed and still without heating or hot water. The guy on the phone said who he was and from Legal and General and explained that we were not covered and put the phone down. Appalling service and we will be cancelling our policy with them.”

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Posted 8 years ago

“All round shocking from start to finish I will be making a complaint over how I've been dealt with!!!,I recommend you stay away from using this company!!!”

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Posted 8 years ago

“This company have never written to me in the in the 14 years I've been with them. I have reported this company to the fca, there will be an investigation. I think there customer services is terrible ,they will give you any explanation to avoid saying sorry or putting the situation right. It's about time this company took a good luck at its services. I would avoid this company for these reasons. A good company would always keep in touch with you annually just to let you know you are a customer of theres. Shocking !!!!!!!!”

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Posted 8 years ago

“Worst company I've ever dealt with. Lied to throughout the whole process. My claim was for £2000 minus excess - they've ended up costing me £2300. So not only am I £2000 down through burglary, it's cost me £2300 for a holiday I can't go on because they can't resolve my claim as quick as they promised me they would. Stay away at all costs.”

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Posted 8 years ago

“I HAVE PET INSURANCE WITH LEGAL & GENERAL. oUR DOG HAD TO BE PUT TO SLEEP AS HE HAD CANCER, NO PREVIOUS CLAIMS EVER. lEGAL & GENERAL HAVE SAT ON OUR CLAIM SINCE 1ST WEEK OF FEB 2017 WE ARE NOW THE 10.03.17 AND OUR CLAIM HAS ONLY GONE TO BE ASSESSED YESTERDAY. APPARENTLY THEY HAVE A BIG WORK LOAD !!! VET FILLED OUT THE ORIGINAL FORMS -SO I DONT KNOW WHY IT HAS TAKEN SO LONG. VERY ANNOYED CUSTOMER WOULD NOT USE THEM AGAIN.”

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Posted 8 years ago

“12 days since storm Doris and my house is wrecked........thank you Legal & General for Fxxx all Wouldn't touch this company again,I am sick of not being able to speak to anyone with authority”

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Posted 8 years ago

“I wouldn't even give them 1 star! They find any loophole that they can not to pay out, they don't care what kind of traumatic experience you have been through, their aim is to avoid paying out! Sue them!!!”

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Posted 8 years ago

“Bought a policy on 19th Jan to replace my home insurance due 30 th Jan 2017. Was unable to gain access to review policy , site did not work. After numerous e mails that where ignored I rang them. They promised to send out postal copy, and a new e mail. Policy proved inadequate, only insured emergency cover for nine months not a year .... rediculous. Cancelled policy 1st Feb . They tried to charge me cancellation fee, (you have a two week cooling off period anyway. )asked for refund 2/5 days. Rang them repeatedly. Now it's 7/10 days. Meanwhile my property it uninsured because of their inadequacy. I'm still awaiting payment and it's now 12th. Do not touch. Inconsiderate, uncaring thoughtless company. I am seeking legal advice.”

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Posted 8 years ago

“I had a burst water pipe four months ago in Sept 2016. We are now towards the end of Jan 2017 and I still have no cooking facilities nor a kitchen for that matter. I have wires all over the place and holes in the ceiling still etc. I have a four year old son who lives with me. They do not communicate with you and they do not care, no point phoning the call centre people a waste of space. They have caused me so much stress from all of this. It has affected my wellbeing. Do not use them EVER!!!”

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Posted 8 years ago

“Dont ever buy a polucy with L & G After a water leak they Appointed a company called BVS to deal with the damage. Prices offered were less the half of water 3 building contractors priced to do the work. BVS don't do any building work but are there to short change policy holders. Stay well clear of both companies.”

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Posted 8 years ago

“I would rate you 0 if this page allowed me. Absolutely horrendous service from start to finish and wouldn't even pay out on our claim, which they haven't issued a valid reason for. Some incompetent person pocessed the claim wrongly to begin with and now it has left us with nothing because not one person in that call centre can do their job. Avoid this company because believe me you will pay monthly and get nothing from them, not even a good service.”

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Posted 8 years ago

“Absolutely shocked! Do not take responsibility for anything just forward you to BVS who are worse than a waste of space! The Survey was a joke at best and their advice has been bad, the ombudsman following our claim!!”

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Posted 8 years ago

“Absolutely shocking customer service. So many delays trying to get a policy set up we cancelled. Each person gave us a different story about them having everything then the next that they needed more but didn't tell us. Too frustrating for words. Now being hounded by some silly survey company for which I didn't giver permission for.”

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Posted 8 years ago

“Reported a claim and 2 weeks passed and heard nothing called them again to be told someone would be in touch within 24 hours that was a monday by friday still no call. I called them again on my dinner hour to be on hold for 52 mins on a premium rate call to be told sorry wrong department so called again to be messed around and put through to wrong department another twice. This company take your money but arent there to help when you need it. The attitude of the advisors and the knowledge is non existant i will think again when renewing my insurance. Very poor customer services they should be out of business”

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Posted 8 years ago

“Did not get insurance from these people, I made a claim in 2013 they have not paid me for lots of items that was took from the break in. Then they made me wait over 2 years before they paid me a little bit of money. In the policy it says they must replace items as new. Legal & General gave me money to buy 2nd hand stuff it was no were near enough to what I'd had stolen, very bad customer service they even tried to say I didn't pay my policy, I had had though. This was there way to get out of trying to paying me, but i dint give up as i knrw i was in the right.please don't be gullible like myself run and find a different policy holder, I wouldn't recommend these to any 1 there a disgrace there a rip off and thus is how they make there money.”

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Posted 8 years ago

“Your health is at risk if you use this service- Appalling Service - Ten weeks and the property still has not been dried out by L&G. Young child in the house and left without heating and washing facilities. They have breached their contract by not providing equivalent accommodation. They forgot about us and lied about it. They ignored the fact that my daughter has asthma and cancelled the drying service. I hope that they are warm in their beds tonight, whilst we sleep in the cold and the damp for yet another week.”

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Posted 8 years ago

“Please read the reviews regarding this company before you give them any of your money !! I am absolutely disgusted with the service I have received! Changing my insurance policy to a company that does not treat their customers with the rudeness I have received. Very unhelpful when trying to add to my policy and even had the phone put down on me!”

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Posted 8 years ago

“Great at taking your money. Dreadful when you make a claim. Make sure the wind is over 47mph before you claim for storm damage otherwise it's not strong enough to cause damage in their opinion !! Never using again, wish I'd read reviews before using them.”

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Posted 8 years ago

“I had the misfortune to be affected by the floods in Dec 2015 the whole ground floor was flooded to the depth of 5 ft. And unfortunately for me I was insured by L&G my buildings cover was £800.000.00 but have had to fight with this company to get my home back to the condition it was before the floods. The building surveyor they sent was a joke missed loads off and costed the works at half what the builder had quoted,even though L&G were allowing more money to reinstate smaller houses in the area. They are not consistent when it comes to a large amount of claims.And as homes affected by the floods have not been lived in for a number of months with out heating and major works going on in the house and surrounding area the first floors are filthy and uninhabitable the majority of insurance company's have taken all this into account and replaced beds and carpets and paid for redecoration not this company won't even pay for cleaners.Absolute joke of a Company stay away from this insurance company because when you have a disaster in your life they make it a living hell.!!!!!!”

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Posted 8 years ago

“Absolute JOKE. Can't even log into my account. Have had to ring them 5 times just to get a cover note. Same every time. ooh your account is being reset, it works once then has no record of you ever joining them!! Probably gonna cancel using my 14 day cooling off period as if they can't even get my account sorted what on earth are they gonna do if I have a claim”

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Posted 8 years ago

Legal & General is rated 1.7 based on 614 reviews