Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 603 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 603 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 22nd May 2025

Jerry

Legal & General 1 star review on 11th May 2025

Nevaeh Serenity

Legal & General 1 star review on 30th May 2022

David

Anonymous

Anonymous // 01/01/2019

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“Needed to change a pension as the pension they offered gave very poor value”

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Posted 6 years ago

“Thank god I never made a claim! Cancelled my pet insurance had a £30 admin fee which I paid and still they are pestering me for renewal payments! Passed from pillar to post just to cancel my insurance god knows what I’d have needed to do if I’d made a claim. Never had this much trouble with any insurance companies before.”

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Posted 6 years ago

“My buildings insurance is with Legal and General. Never use them. I had a water ingress due to a leaky hot water cylinder in September 2017. They used Cunningham Lindsay/ now Sedgwick International to organise repairs. I replaced the cylinder and got a new boiler myself, but the resultant damp in sitting room, kitchen and bedroom above was supposed to be covered by the insurance. Sedgwick sub contracted to Expert Property Services. 19 months later, the house is uninhabitable as the kitchen units have been abandoned on the kitchen floor. The sitting room and bedroom repairs and redecoration are half finished. The rest of the house is now filthy as the decor has been damaged and there is builder's dust and gravel throughout. This is relentless. The buildings insurance provided by Legal and General is not fit for purpose.”

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Posted 6 years ago

“Do not insure anything with these crooks they don't mind taking your money but if you ever have to make a claim its very unlikely they will pay out”

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Posted 6 years ago

“Their company Claims Consortium Group is horrible! The surveyor was deceitful and manipulative! Now I will be not paid for damages because of this lying guy!”

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Posted 6 years ago

“Six months into a claim for an escape of water, still no further forward, incompetent contractors have caused more leaks, customer service doesn't exist. The company entrusted to carry out the repairs is Claims Consortium group who are at best useless. DO NOT USE LEGAL AND GENERAL”

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Posted 6 years ago

“Two days running I have been unable to get through on the phone to L&G - simply a terrible customer service department. Still currently waiting on the phone. 24 minutes and counting.”

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Posted 6 years ago

“claims for pet insurance are by no means easy to sort out with this company, usually takes many phone calls to chase up and a minimum of six weeks but has taken 3 months. premium increased over 150% in 5 years. i have tried to cancel as the premiums are now too expensive and will be charged £30 admin fee!”

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Posted 6 years ago

“The L & G website has to be the worst website of any provider of financial services that I have used (I have used many). Continually crashing & logging you out through inactivity when you are desperately attempting to carry out an an activity. I dread to think what their call centres are like I havent got the patience to try that. Will probably have to move my pension elsewhere. Kevin”

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Posted 6 years ago

“Poor company 16 minutes waiting on phone to speak to someone.. Ridiculous redemption rules. Sent more paperwork to for me to reclaim my mum's small investment after her death than I got from all the other companies put together. IS A has lost over a quarter of its value in a year. Don't bother!”

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Posted 6 years ago

“Shocking company. Would give them a zero if I could. My sister and I have been hounded to repay money that they say was overpaid to our mum on her death. Unbelievably insensitive. DO NOT TOUCH WITH A BARGEPOLE”

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Posted 6 years ago

“They say that I cannot claim under my legal expenses insurance even though my specific claim is highlighted as a key selling point of my policy. I have been informed that the small print says I am not covered.”

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Posted 6 years ago

“I have my fridge freezer cover by your company. And have just had dealings with one off your staff members her name is Julie Edwards and I had to take the time to let you know how good she was she went out of her way to help me and sort out my problem she is an access to your company and I only wish I could put her forward for a reward her customer service is next to none A BIG THANKYOU to her from me would recommend you company to anyone”

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Posted 6 years ago

“Spent all afternoon trying to phone you cost me a fortune not to mention my valuable time.finally I had retirement pack sent.it was all opened and now worried my data can be used by fraudsters.”

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Posted 6 years ago

“They say they give a refund, but then it didnt arrive, and when I asked they say it takes a MONTH to refund your money. When I said this is unreasonable and they should get poor reviews, they sent a legal letter to intimidate. I don't think its good to do business with people that act like that”

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Posted 6 years ago

“Very difficult to communicate with regarding our Claim. We had a leak from the bathroom and it ruined part of the living room floor. After their inspection and a lengthy wait we got the new floor put in only to discover that we had wood worm. Needing the whole floor to be taken up again. It seems we will go private now due to the fact that having a floor put in is already incovenient we cant wait any longer on L&G. Very tiring procedure nearing a year now.”

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Posted 6 years ago

“Just tried to make a claim for carpet on insurance contents. (The dog had gastroenteritis) Not covered because the dog caused the claim!”

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Posted 6 years ago

“AVOID AVOID AVOID Legal and general home insurance is a scam they first sent an emergency plumber who said there was no mains leak and it was just a waste leak, after weeks of arguing i got my own plumber out who fixed the leak (burst pipe), then they offer a ridiculously low cash settlement for repairing the damage not even enough to cover the drying company (be warned do not accept their offers you'll never be able to fix it for the price), then they say they can't get any of the tiles to fix the bathroom so we'll have to pay for tiles, then the carpet underlay will only be fixed in a damaged area (the whole bedroom was covered in mould because they took so long) so I would consider the whole underlay to be unsafe. They seem not to care on the phone and just want to close the case down. Seriously look elsewhere for insurance. Its a shame because I have home and contents insurance through L&G as well as life insurance paying them lots of money each month, will have to go through the annoying part of cancelling it all to get a provider I can actually trust.”

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Posted 6 years ago

“I was diagnosed with terminal cancer 6-12 months to live after waiting 6 months they refused my claim because the drugs I was put on to try and prolong life meant I might not hit their 6-12 month deadline. They were negligent with my critical illness claim and that sits with the ombudsman after they refused to payout even though two of their own investigators told them to...they refused to send files to the ombudsman. So I dont loose my home I have to come off the potential life prolonging drugs, even though my diagnosis fits in their Ts&Cs spoken to dozens of people and L&G just dont pay out. Its not why you pay insurance.....they do send you a reminder that if you kill yourself you are not covered. I thought that was a nice tough. I was definitely considering it! Try and live longer and be homeless or die within their deadline and you can stay in your home. They dont put that on the adverts”

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Posted 6 years ago

“Poor service, no response, errors after errors when trying to opt-out online after a mandatory enrolment from Tesco, the code they send me was wrong and I am waiting for an answer. The perfect partner for Tesco...”

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Posted 6 years ago

Legal & General is rated 1.7 based on 603 reviews