Legal & General Reviews

Name: Legal & General
Rating: 1.65

1.7 Rating 614 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 614 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's engagement ring, which had been a separately-listed high value item for which I'd paid a premium. When I called to clarify, they told me they had stopped covering this in June, and had sent me a message to my online account to tell me this. I received no notification of this message, no letter, no e-mail, and no phone call. Unless you want to have to log in and check your secure online messages every few months to make sure Legal and General haven't changed your cover without telling you, do not use them for insurance. I also echo the comments about extremely long wait times to talk to them on the phone.”

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Posted 7 years ago

“Ignore the adverts nobody ever answers the phone........................................... If you have a break in they use a company called martindales to patch up they are not part of the GGF provide the cheapest rubbish ever. A company to replace jewelry that has a 43% mark up as that is what cash value the bad quality goods they sell have. Just do yourself a favour and avoid at all cost the burglar is a criminal but the insurance company is as bad.”

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Posted 7 years ago

“If you call, you will go straight to automated system and will never speak to them. Appalling service. Don't use them.”

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Posted 7 years ago

“Poor communications. Will change insurer at next opportunity.”

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Posted 7 years ago

“As with other reviews: they are hopeless at responding to phone calls or emails. Switch to other company”

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Posted 7 years ago

“They don not return emails or answer the phone.”

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Posted 7 years ago

“They don't pick up the phone or respond to emails. Time Wasters”

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Posted 7 years ago

“Don't bother phoning, they don't pick up. Don't bother emailing they don't respond. Hopeless company”

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Posted 7 years ago

“Impossible to get through to their claims department. Constant automated messages asking you to press this button and that button and then a mans voice advising you that someone is on the way to help you .... nobody ever come to help you though, you just tot up a very large telephone bill!”

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Posted 7 years ago

“Trying to contact them by telephone is proving impossible!! Automated calls, press this button, press that button and then listening to a voice every 10 seconds informing you that someone is on the way to help .... pffffff .... just been waiting for 20 minutes! 7 times I have tried today and 5 times yesterday. Absolute farce!”

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Posted 7 years ago

“Let uninsured for two months, got the renewal figure wrong several times, no confirmation emails, when sent, its all wrong amounts stated, kept on the phone waiting for minimum of 25 minutes each time. absolute waste of time. For a large national company to be this abysmal in its operation, is shocking. they should not even be on the compare the market website.”

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Posted 7 years ago

“• This is an insurance company with no ethics and when it comes to having to deal with claims for damages, the company resorts to all the ploys in the book to wriggle itself out of the responsibility of paying out. From my direct experience with them, L&G tend to treat you with contempt and unfairly, simply because you've had the misfortune of claiming damages from them for the losses covered by your insurance policy. Having experienced such a problem with L&G, I lodged a complaint against them with the Financial Ombudsman, thinking that the Ombudsman’s intervention will help me to get a fair treatment; unfortunately, it has taken the Financial Ombudsman over a year to come up with a rubbish, manipulative assessment of my complaint. The question then arises that where can we get justice in this country if all the systems in place are all established to prevent you from succeeding against the wrongdoings of the likes of L&G, banks, utility companies, telecom Companies and so on.”

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Posted 7 years ago

“Instantly renewed - let me know by an email not stating anything about renewal in the title. Also spammed me with nonsense so never checked emails coming from them. Charged me to leave. Waited a year to talk to someone, ultimately will never be using them again and would highly recommend others not doing so.”

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Posted 7 years ago

“Don't pay out. Claim everything is a existing condition. Auto renew you and charge you to leave. Avoid!!”

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Posted 7 years ago

“Rang 6 times on hold annoying for home insurance each time for over 20 minutes hung up in the end each time now I'm on the phone to cancel the policies and go elsewhere "Thanks for holding we are our way to help %^&*kin annoying”

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Posted 7 years ago

“absolute joke of a service. The online system would not take my payment, so I paid for the renewal over the phone. Little did I know, they took the premium twice! I then remembered the same thing happened last year, and it took a while to get my money back. After speaking to them, they said the refund takes 21 days - absolute joke. Nearly a month later I still wait for the refund, and I never received any confirmation of the renewal - in the post or email. I cannot login into their online system. I WOULD NOT USE THEM EVER EVER AGAIN.”

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Posted 7 years ago

“What an awful service, L&G duplicated my policy so I was paying double for it each month and after spending 40 mins waiting for my call to be answered which was costing me money they authorised a refund which has still not come a month later and I have just spent another 20 mins waiting for my call to be answered whilst being charged and have given up I will never use them again..wish I could have scored 0.”

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Posted 7 years ago

“My name is Mr O Davies Ref D140911648. 14 yrs, NCB. Water leak from toilet damaged toilet floor and kitchen ceiling below. Leak at 1am. Called emergency plumber came at 3am. Water leak isolated but too let faulty can not put water in Cisten..will leak again. 9 days later (2day)BVS come to do assessment. Ignores damage on bathroom floor, toilet not fixed, and after exess offers a shocking £188 to mend damaged ceiling. I could not even hire an Apprentice to repair the job for that! My very first experience making a claim. I would not recomend L&G to anybody. So really upset. shocking. My children continue to use a bucket to flush our toilet tonight!!!!”

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Posted 7 years ago

“Cancelled home insurance within 14 day period. Still haven't got my money back 2 mths later. They don't reply to emails and take forever to answer phone calls. Please don't touch them - dreadful. On the 2 times I have managed to speak with someone they have promised refund is on way yet it never comes. Try to complain but can't get through to complaints department either! Joke.”

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Posted 7 years ago

“Trying to claim home emergency but was turned down, was told the item would have been covered from a similar policy. very disappointed. don't waste your money use other company, they can't be depened on in a real emergency.”

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Posted 7 years ago

Legal & General is rated 1.7 based on 614 reviews