Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.50

2.5 Rating 1,246 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 6th March 2026

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely diabolically bad. I want to make a transfer (to another Lloyd account) via my online account, they send me the code on my phone and I validate. All ok but message comes up that the transfer is on hold and I need to call a number to confirm. Number manned by a robot giving a load of useless spiel etc wasting my time (very irritating), asking irrelevant questions, and then finally once I can identify myself (every time you call) exceptionally high demand waiting time 16 minutes, 30 minutes...... Totally incompetent system - they should be ashamed.”

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Posted 4 years ago

“Had a money box at home with about £1,000 in pound coins and 2-pound coins bag them up put them up to Lloyds Bank in Kingswood Bristol and they would only accept £200 a day when covid-19 expect me to come back 5 times really and there the bank that helps you absolutely disgusted what a joke if it's 10 grand been deposited they would of accepted that instantly”

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Posted 4 years ago

“My experience of opening a business bank account has nearly jeopardised my business, due to delays, miscommunications and shear lack of communication. I'm still in the process of trying to get my account open, so I can begin the lengthy process of fund raising for my new business and actually making sales and revenue, however due to delays in the application process what should have taken 4 weeks has taken nearly 4 months, and I'm at my wits end. The situation is, that I'm trapped in another country due to corona restrictions, but will be returning to my business in the UK as soon as travel permits. This has, understandably, made verifying my documents harder. So after months of visiting the embassy and getting the accountants involved to get my papers in order and submitted, Lloyds have not communicated back to me for weeks now. I call everyday now, to get the same response; they'll get back to me. Yesterday I was promised a call the same day and I cleared meetings to be available. No call came. Same again today, I was promised a call at a particular time and no call came. I am not displeased with the customer service staff, they've been kind, courteous and helpful where they can be, but it's the process and delays to the application that are draining, expensive and putting my startup at risk. If you're applying for a business account with Lloyds, call them to be absolutely crystal clear what the process looks like and if there may be hurdles ahead, because they wont communicate that information to you!”

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Posted 4 years ago

“I phoned them up with a change od Address and they were so helpful.”

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(Car Insurance) - Posted 4 years ago

“Please note this was the 2nd time I had chance to deal with Lloyd for my car insurance I found their service so good in every way the customer service is very helpful and always do their best to provide all the information I must say very happy will deal with them again”

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(Car Insurance) - Posted 4 years ago

“Amazing and friendly staff, very easy to talk to.”

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Posted 4 years ago

“😡 Very disappointed with Lloyds services! Business account was hacked, new business debit card was requested (by fraudulent) and collected from one of the Lloyds branches. Money was withdrawn on 8 occasions in two weeks. We spent so far 7 days and many hours on the phone with Lloyds bank representatives, reporting, repeating same story all over again. Few of them were so unprofessional, they made us feel like we are wasting their time. After second phone call, we were reassured that all cards and account is blocked, but in reality another 7 episodes happened.”

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Posted 4 years ago

“Impossible to contact or work with. Utter contempt for the customer, useless and unhelpful tech. You can NEVER speak to anyone.”

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Posted 5 years ago

“Lied to, abused, 4 months money not given back, bereavement team terrible, made a bad time much worse.”

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Posted 5 years ago

“It's the most corrupt bank I have ever known. Avoid.”

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Posted 5 years ago

“Glad I was with Lloyds through the pandemic. They always had a branch open in manchester and always had staff on hand to help. Felt reassured when staff from my local branch were at the only open branch and they recognised me.”

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Posted 5 years ago

“Will never come back to this company”

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(Car Insurance) - Posted 5 years ago

“Hannah in the credit card department went above and beyond to help me with my query. I could not fault her efforts and customer service. It was a really lovely interaction.”

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Posted 5 years ago

“Opened a new business. I had to wait for a new account more than one month. After I received a bank account another two months more for a visa card. How to do a business with my customers?”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“Good lord. They don’t answer your call. When they do, you have to wait for 50 minutes! And they had to direct me to another staff which again made me wait for x minutes l I really didn’t know how long as my mobile credit ran out! When you go to the bank, they then chase you away and suggested me to call. It’s a vicious cycle. In short, VERY POOR CUSTOMER SUPPORT”

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Posted 5 years ago

“waited for over an hour to talk to someone to approve of a payment and issues with my card, so they had to send two other cards over, absolutely ridiculous and will be moving banks instantly.”

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Posted 5 years ago

“Interesting that the insurance was actually with LV but cheaper”

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(Car Insurance) - Posted 5 years ago

“Very poor internet service. Always having problems with 4-digit password that is supposed to be sent to my mobile phone. Today I phoned via landline and gave all info requested and then passed to someone who can't help and then transferred to someone else with a waiting time of one hour. I am exploring if it is better to close Lloyds account and open a new account with other bank.”

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Posted 5 years ago

“I have never seen such worst staff in a bank branch ever. I had bad experiences with online customer support but face to face it was my worst experience so far where i was seeing how bluntly the staff was lying. It happened at their New Malden Branch in London. Two female cashiers and the branch manager are either totally unqualified or dont know how to behave with customers. My wife and I was discriminated by two female cashiers, and ewere given wrong information. I then wanted to speak with manager to complaint about the staff and you know what happened? the manager started shouting on me without even listening to me, because the cashier lady who gave me wrong info despite me telling her i have already spoken with Lloyds customer support team on phone and that they are wrong. She then went into the manager's office and told him lies, and later on i proved it to manager that she was lying and manager started justifying that he saw tears in her eyes etc etc . I bet LLoyds team have access to cctv recordings and audio converation we had on cashiers windowto see what happened that day, and can see how their staff is behaving with clients. The manager also refused to register complaint and told me to do it online or by phone. I have already reported it and will update once i have the feedback from LLoyds complaints department and after that i may also name the staff. I have been with Lloyds for over 8 years, only one issue that i had in Worcestor park London branch where manager refused to accept my Id card as a proof of identification, but i didnt report that time, but this branch is full of raciest people to be frank. Complaint register with the department and also closing my account with Lloyds once the complaint is resolved.”

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Posted 5 years ago

Lloyds Bank is rated 2.5 based on 1,246 reviews